2. IT
•
•
•
•
•Help DeskService Desk
•Service Desk
•

4. System Center Service Manager


Service Manager



5. •help desk
•integrated
IT
•CMDB *System CenterData
Warehouse
• Configuration Management Database
•System Center

6. SCSM

7. Activity Management
Change Management
Incident Management
Problem Management

9. Service Desk
Service Manager
System Center
Service DeskWorkflow
System Center




10. Service Manager
•
•

11. •IT Announcements
•Top Knowledgebase Articles
•Create requestticketing
•My recent requests
•Request Software
•Reset password

13. Active Directory (AD ) -
System Center Configuration Manager ( SCCM ) -
System Center Operation Manager ( SCOM ) -
Configuration Item (CI)
System Center Orchestrator ( SCO ) -
System Center Virtual Machine Manager ( SCVMM ) -

14. SCSM

15. •WANLANManagement ServerDatabase
ServerLatency
- Service Manager management server:
Dual quad-core 2.66-GHz CPU
8 GB of RAM for up to 20,000 users, 16 GB of RAM for up to 50,000
users
10 GB of available disk space
- Service Manager database server:
Dual quad-core 2.66-GHz CPU
8 GB of RAM for 20,000 users, 32 GB of RAM for 50,000 users
80 GB of available disk space
- Service Manager Portal servers:
Dual quad-core 2.66-GHz CPU
8 GB of RAM for up to 20,000 users, 16 GB of RAM for up to 50,000
users
10 GB of available disk space