2. Defination
Organizational behavior (OB) is a field of study devoted to
understanding, explaining, and ultimately improving the attitudes
and behaviors of individuals and groups in organizations.
It is the study and application of knowledge about how people act
within organizations.
It is a human tool for human benefit.
OB covers the core topics of motivation, leadership behavior and
power, interpersonal communication, group structure and process,
learning, attitude development and perception, change process,
conflict, job design and work stress.
3. Organizational behavior is the field of study which investigates the
impact that individuals, groups and structures have on behavior within
the organization.
4. Importanceof Organizational
Behavior
To map out the organizational event.
To understand organizational life.
To know yourself.
To understand others.
Marinating cordial industrial relations.
Important for motivation.
Important for marketing.
Optimum utilization of employee skills.
5. Fundamental conceptof
organizational behavior
Individual Behavior :
In spite of all the human being similar every one is different. Every one has
a different gift of the nature; different quality of intelligence, different
perception and the different ways of behavior. The concept tells that every
person is an entity in him. Every individual is to be treated differently even
though two persons may have the same behavioral problems. The concept
also tells the manager that he had better be aware of his own stereotypes. A
stereotype is a tendency to attribute the traits of a group to an individual
because he belongs to the said group.
6. Personality :
Personality psychology is a branch of psychology that studies personality and
its individual differences.
"Personality" is a dynamic and organized set of characteristics possessed by a
person that uniquely influences his or her cognitions, emotions, motivations,
and behaviors in various situations.
the study of personality is based on the essential insight that all people are
similar in some ways, yet different in others.
Perception :
People’s perceptions also differ when they see an object. Two people can
differently present the same object. And this is occurring for their experiences. A
person always organizes and interprets what he sees according to his lifetime of
experience and accumulated value. Employees also see work differently for they
differ in their personalities, needs, demographics factors, past experiences and
social surrounding.
7. Attitude :
An attitude is an expression of favor or disfavor toward a person, place, thing, or
event. Psychologists define attitudes as a learned tendency to evaluate things in a
certain way. Attitudes are complex. There are many subtle variations and apparent
contradictions. There is so much variation that no two people are alike. In fact, as
circumstances change, no one person remains the same. So people with different
attitudes should be treated differently.
Values :
An employee wants to be treated separately from other factor of production (land,
capital, labor). They refuse to accept the old idea that they are simply treated as
economic tools because they are best creation of almighty Allah. For this reason,
they want to be treated with carrying respect, dignity and other things from their
employers and society.
8. Transactional Analysis
Transactional analysis (TA to its adherents), is an integrative
approach to the theory of psychology and psychotherapy.
TA was first developed by Canadian-born US psychiatrist Eric Berne,
starting in the late 1950s.
It is described as integrative because it has elements of psychoanalytic,
humanistic and cognitive approaches.
As a theory of personality, TA describes how people are structured
psychologically. It uses what is perhaps its best known model, the ego-
state (Parent-Adult-Child) model, to do this. The same model helps
explain how people function and express their personality in their
behavior.
As Berne set his Psychology up, there are four life positions that a
person can hold and holding a particular psychological position has
profound implications for how an individual operationalizes his or her
life.
9. The positions are stated as:
I'm OK and you are OK:- This is the healthiest position about life and it
means that I feel good about myself and that I feel good about others and
their competence.
I'm OK and you are not OK:- In this position I feel good about myself but I
see others as damaged or less than and it is usually not healthy,
I'm not OK and you are OK:- In this position the person sees him/herself as
the weak partner in relationships as the others in life are definitely better
than the self. The person who holds this position will unconsciously accept
abuse as OK.
I'm not OK and you are not OK:- This is the worst position to be in as it
means the I believe that I am in a terrible state and the rest of the world is
as bad. Consequently there is no hope for any ultimate supports.
10.
11. TheEgo-State (orParent-Adult-Child, PAC) model
At any given time, a person experiences and manifests their personality
through a mixture of behaviors, thoughts and feelings.
Typically, according to TA, there are three ego-states that people
consistently use:
Parent ("exteropsyche"): a state in which people behave,
feel, and think in response to an unconscious mimicking of how their
parents (or other parental figures) acted, or how they interpreted their
parent's actions. For example, a person may shout at someone out of
frustration because they learned from an influential figure in
childhood the lesson that this seemed to be a way of relating that
worked.
12. Adult ("neopsyche"): a state of the ego which is most like a
computer processing information and making predictions absent of
major emotions that could affect its operation. Learning to
strengthen the Adult is a goal of TA. While a person is in the Adult
ego state, he/she is directed towards an objective appraisal of reality.
Child ("archaeopsyche"): a state in which people behave, feel and think
similarly to how they did in childhood. For example, a person who receives a
poor evaluation at work may respond by looking at the floor, and crying or
pouting, as they used to when scolded as a child. Conversely, a person who
receives a good evaluation may respond with a broad smile and a joyful
gesture of thanks. The Child is the source of emotions, creation, recreation,
spontaneity and intimacy.
13.
14. JOHARI Window
The Johari window is a technique created by Joseph Luft and
Harrington Ingham in 1955 , in the United States, used to help people
better understand their relationship with self and others. It is used
primarily in self-help groups and corporate settings as a heuristic exercise.
Charles Handy calls this concept the Johari House with four rooms.
Room 1 is the part of ourselves that we see and others see. Room 2 is the
aspects that others see but we are not aware of. Room 3 is the most
mysterious room in that the unconscious or subconscious part of us is
seen by neither ourselves nor others. Room 4 is our private space, which
we know but keep from others.