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The Sorry Works! Coalition Doug Wojcieszak 618-559-8168 [email_address] www.sorryworks.net
Brief background on  The Sorry Works Coalition ,[object Object],[object Object],[object Object],[object Object]
Goals of the Coalition ,[object Object],[object Object],[object Object]
Thesis of The Sorry Works! Coalition ,[object Object],[object Object],[object Object]
Educational message ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Program description ,[object Object],[object Object],[object Object],[object Object]
Program description ,[object Object],[object Object],[object Object]
Program description cont’d ,[object Object],[object Object],[object Object],[object Object],[object Object]
Program description cont’d ,[object Object],[object Object],[object Object],[object Object]
Three main principals: ,[object Object],[object Object],[object Object],[object Object]
Sorry Works! Savings ,[object Object],[object Object],[object Object],[object Object]
Applicability to Canada? ,[object Object]
Canadian Applications ,[object Object],[object Object],[object Object],[object Object],[object Object]
Canadian Applications ,[object Object],[object Object],[object Object]
Canadian applications ,[object Object],[object Object],[object Object]
Canadian applications ,[object Object],[object Object],[object Object]
Canadian applications ,[object Object],[object Object],[object Object],[object Object]
Quotables ,[object Object],[object Object]
Another quotable… ,[object Object],[object Object],[object Object]
So do you need a law to apologize in Canada or the United States? ,[object Object],[object Object],[object Object],[object Object]
Important questions no one asks!  ,[object Object],[object Object],[object Object]
2 nd  important question not asked ,[object Object],[object Object],[object Object],[object Object],[object Object]
Anger, cover ups, and  poor customer service ,[object Object],[object Object]
To be effective, though… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Words of caution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
To do apology right, we advocate a disclosure/apology program ,[object Object],[object Object],[object Object]
When something bad happens… ,[object Object],[object Object],[object Object],[object Object],[object Object]
When something bad happens.. ,[object Object],[object Object],[object Object],[object Object]
Arar story ,[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object]
Thank you for listening ,[object Object],[object Object],[object Object],[object Object]

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Sorry Works

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