1. Change experience checklist - a large automobile company
The client had recently changed ownership from a very ‘hands-on’ multinational operating
standard global processes and procedures to one that expected local management whose
effectiveness is primarily judged by profitability contribution. It has also initiated
implementation of an Enterprise Resource Planning tool which will significantly change
business processes. The organisation has ambitious growth plans over the next three to five
years and is putting in place a structured transformational change programme to meet the
plan, taking the opportunity to re-engineer business processes in order to improve
efficiency.
Maven was asked to assess how well the organisation had managed business transformation
and to identify the internal capability to implement change and build confidence across the
organisation that the business transformation would be a success.
Maven was commissioned to produce a Transformation Maturity Assessment Report using
Maven’s Change Experience Checklist™ as the basis of a series of interviews with key
individuals. We summarised our findings in a report presented to directors, with a baseline
showing how good it was at managing business transformation and recommendations for
critical areas to address in change plans.
Division heads now have a clear indication of staff perceptions of the change, staff
involvement in the change and their awareness of processes for the change, and can now
use Maven’s recommendations as the basis for predicting and anticipating resistance,
monitoring and controlling it and planning their strategy for successful business
transformation.
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