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About Cobb Consulting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Preface – Questions from last Meeting ,[object Object],[object Object],[object Object]
Discussion Topics: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Comp Follows the Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reps Follow the Money ,[object Object],[object Object],[object Object]
INTERPRETING THE STRATEGY  ,[object Object]
Company Stage - Skok Scaling the Business David Skok Presentation to MTLC Dec 2010 Search for Product/Market Fit Search for Repeatable & Scalable  Sales Model Conserve Cash Invest Aggressively
Product Stage Influences Design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Laggards Time Innovators Technology Adoption Lifecycle Customers’ buying habits impact on roles & metrics Early  Majority Late  Majority
Design your Sales Strategy  ,[object Object]
Skok - Sales Strategy Impact on CAC A rough estimate of CAC versus Sales Complexity http://www.forentrepreneurs.com/sales-complexity/ David Skok Presentation to MTLC Dec 2010
Eligible Job Roles ,[object Object],[object Object],[object Object]
DESIGNING THE COMP PLAN ,[object Object]
Best Practice:  Motivate ,[object Object],[object Object],[object Object],[object Object],[object Object]
Establish Target Pay - Basics Point of Excellence Top 10% of performers Target Total Comp (TTC) Aka:  On Target Earnings (OTE) MIX Ratio of base and incentive relative to TTC Base Target Incentive Upside
Comp Philosophy for Target Pay* Lower target pay  Higher target pay *  Sales Compensation Made Simple  World at Work Press P.42  40 th   50 th 60 th 75 th  Percentile 1. Degree of industry stability Rock solid High Moderate Low 2. Desired business results Very likely Probable Difficult Unlikely 3. Expected employee performance Low Average Stretch Exceptionally high 4. Productivity level Low Average Above average Very High 5. Talent supply Abundant Adequate Limited Scarce 6. Employee mobility Low Modest Some hiring away by competitors Very Competitive ,[object Object],Excessive Adequate Light Lean
Mix and Upside *  Sales Compensation Made Simple  World at Work Press P.42  90 80 50
Payout Components ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Base Target Incentive Upside Upfront ARR 50% MRR 35% Qtrly Bonus -15%
Payout Timing –  Reinforce Good Behavior ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Plan Documents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
View Comp Across Job Roles ,[object Object],[object Object],[object Object],[object Object]
ASSESSING THE PLAN ,[object Object]
Assessing the Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pay for Performance ,[object Object],*  Sales Compensation Made Simple  World at Work Press P.126
Pay for Performance - Outliers *  Sales Compensation Made Simple  World at Work Press P.126  ,[object Object],[object Object]
Pay for Performance - Random *  Sales Compensation Made Simple  World at Work Press P.127  ,[object Object],[object Object]
Attainment Distribution *  Sales Compensation Made Simple  World at Work Press P.127  Percent of Reps Percent of Quota ,[object Object],[object Object]
Attainment Distribution Problems *  Sales Compensation Made Simple  World at Work Press P.132  Team of losers- goals too high Stars only – territories uneven
SAAS METRICS AND DRIVERS ,[object Object]
SaaS Issues, Metrics & Drivers ,[object Object],[object Object],[object Object],[object Object]
Problem:  SaaS and On-Premise What would you do? Sell a $150K software installation engagement. Sell a $1,000/month SaaS Subscription of your software with a 3 year contract. ,[object Object],[object Object]
The Cash Flow Gap -Skok David Skok Presentation to MTLC Dec 2010 Cash Gap (Slightly later breakeven point, because Gross Profit is less than MRR) 11 months to breakeven
Most Common SaaS Metrics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HUBSPOT ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What’s HubSpot?
Rethinking Marketing Outbound Marketing Inbound Marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HubSpot’s Marketing Platform Get Found Convert Analyze Advice Create SEO Mobile Social Media Promotion Drive Conversion Marketing Automation Social Media Analysis Analysis Support Experts Word Press SeoMoz Coder HootSuite Unbounce Marketo Radian6 Google Analytics On Your Own Consultant
Sales Model HubSpot http://www.forentrepreneurs.com/sales-complexity/
SaaS Sales Comp - HubSpot Case Study
Compensation Structure – Strategy Match Laggards Innovators Product Adoption Lifecycle Early  Majority Late  Majority Search for Product Market Fit
Phase 1: Product Market Fit ,[object Object],[object Object],[object Object],[object Object],Corporate Strategy  >>    Comp Structure ,[object Object],[object Object],[object Object],[object Object],Base (50%) Target Incentive (50%) Upside Velocity Retention
It worked ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],… for a while
Search for a Repeatable Sales Process Laggards Innovators Search for a Scalable & Repeatable Sales Process Early  Majority Late  Majority
Comp and LTV Misalignment
Phase 2: Repeatable Sales Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Corporate Strategy  >>    Comp Structure ,[object Object],[object Object],[object Object],Base (50%) Target Incentive (50%) Upside Velocity Retention
It worked … but LTV calculations are unclear and often a lagging indicator New cohorts retained at much higher rates Customer Cohort … for a while
Scaling the Business Laggards Innovators Scaling the Business Early  Majority Late  Majority
Phase 3: Scaling ,[object Object],[object Object],[object Object],[object Object],Corporate Strategy  >>    Comp Structure ,[object Object],[object Object],[object Object],[object Object],* Start considering fit with manager comp plans Base (50%) Target Incentive (50%) Upside Velocity Retention
Will this work?
Lessons Learned ,[object Object],[object Object],[object Object],[object Object],[object Object]
Thanks! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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110201 sales comp ppt

  • 1.  
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Company Stage - Skok Scaling the Business David Skok Presentation to MTLC Dec 2010 Search for Product/Market Fit Search for Repeatable & Scalable Sales Model Conserve Cash Invest Aggressively
  • 9.
  • 10.
  • 11. Skok - Sales Strategy Impact on CAC A rough estimate of CAC versus Sales Complexity http://www.forentrepreneurs.com/sales-complexity/ David Skok Presentation to MTLC Dec 2010
  • 12.
  • 13.
  • 14.
  • 15. Establish Target Pay - Basics Point of Excellence Top 10% of performers Target Total Comp (TTC) Aka: On Target Earnings (OTE) MIX Ratio of base and incentive relative to TTC Base Target Incentive Upside
  • 16.
  • 17. Mix and Upside * Sales Compensation Made Simple World at Work Press P.42 90 80 50
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28. Attainment Distribution Problems * Sales Compensation Made Simple World at Work Press P.132 Team of losers- goals too high Stars only – territories uneven
  • 29.
  • 30.
  • 31.
  • 32. The Cash Flow Gap -Skok David Skok Presentation to MTLC Dec 2010 Cash Gap (Slightly later breakeven point, because Gross Profit is less than MRR) 11 months to breakeven
  • 33.
  • 34.
  • 35.
  • 36.
  • 37. HubSpot’s Marketing Platform Get Found Convert Analyze Advice Create SEO Mobile Social Media Promotion Drive Conversion Marketing Automation Social Media Analysis Analysis Support Experts Word Press SeoMoz Coder HootSuite Unbounce Marketo Radian6 Google Analytics On Your Own Consultant
  • 38. Sales Model HubSpot http://www.forentrepreneurs.com/sales-complexity/
  • 39. SaaS Sales Comp - HubSpot Case Study
  • 40. Compensation Structure – Strategy Match Laggards Innovators Product Adoption Lifecycle Early Majority Late Majority Search for Product Market Fit
  • 41.
  • 42.
  • 43. Search for a Repeatable Sales Process Laggards Innovators Search for a Scalable & Repeatable Sales Process Early Majority Late Majority
  • 44. Comp and LTV Misalignment
  • 45.
  • 46. It worked … but LTV calculations are unclear and often a lagging indicator New cohorts retained at much higher rates Customer Cohort … for a while
  • 47. Scaling the Business Laggards Innovators Scaling the Business Early Majority Late Majority
  • 48.
  • 50.
  • 51.

Notas do Editor

  1. Story – serial entrepreneur
  2. Hhhh
  3. George Beal and Everett Rogers at Iowa State U. Original purpose was to track the purchase patterns of hybrid seed corn by farmers.
  4. VP Sales told me find the average comp in your market and add15% to attract high performers.
  5. Low end – retail car sales
  6. 15 components…bad
  7. Litle story
  8. Managing Expectations
  9. In addition to annual upfront value, talk about understanding how to assess the LTV
  10. I'm talking specifically about what to comp on Ltv - avg mrr/churn. ARPU ave rev per user Coca Margin Velocity Stages of funnel
  11. Just announced that we passed our 4,000 th customer Skok is on our board – consider myself a student of his work/blog so you’ll see some repetition
  12. All hunters – no farmers
  13. Sales Comp Plans should not be static – needs to evolve with the organization Needs to match your strategy … may look like we knew what we were doing, but we acted fast when we realized things were wrong and tuned the model regularly
  14. This stage is all about discovering the product market fit – and we did that. But now couldn’t enforce those learnings