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6 Reasons Why B2B Marketers
                     should use social media

                       Presented by Mason Zimbler & Spredfast




© 2012 Mason Zimbler
Introductions




                       Jon Sander                        Jim Rudden
                       Planner/Social Media Strategist   CMO
                       Mason Zimbler                     Spredfast
                       Twitter: @thejonsander            Twitter: @jimrudden




                   Tweet #B2Bsocial with questions and comments

© 2012 Mason Zimbler
Who is Mason Zimbler?

      • Technology Agency Arm of Harte-Hanks, Inc.
      • Extensive demand and lead generation experience
      • 6th largest direct marketing agency (AdAge)
            – Hundreds of dedicated digital team members, cross-discipline /
              geo
      • B2B marketing expertise
            – The Aberdeen Group, Mason Zimbler, Harte-Hanks Market
              Intelligence, Trillium Software, Information Arts, Postfuture




© 2012 Mason Zimbler
Setting the Scene


                       B2C         B2B



                             vs.




© 2012 Mason Zimbler
In a Nutshell


      • Social media has quickly become one of
        the best ways to reach large audiences
        who are hungry for information and
        conversation.


                 But is it the right fit
                 for B2B marketers
                 like yourselves?

© 2012 Mason Zimbler
Yes.

© 2012 Mason Zimbler
Top 6 Reasons Why B2B Marketers
             should use social media

                       Unmatched Listening
                       Leveraging existing digital content
                       Build a social profile of your audience
                       Quality over Quantity
                       Increased ability to track conversions
                       Cost effective
© 2012 Mason Zimbler
Unmatched Listening

      A new social listening and/or analytics tool pops up
      every day!




© 2012 Mason Zimbler
© 2012 Mason Zimbler
Broad Market   Competitive     Influencer
                       • Who          • Channels      • Scoring
                       • Channels     • Content       • Volume
                       • Topics       • Keywords      • Keywords
                       • Keywords     • Formats       • Channels
                       • Volume       • Influencers   • Relationship
                       • Trending     • One way?


                       Content        Internal        Metrics
                       • Formats      • Tools         • KPIs
                       • Velocity     • Voices        • Benchmarks
                       • Topics       • Cadence       • Targets
                       • Search       • Funnel        • Growth rate

© 2012 Mason Zimbler
Leveraging existing digital content

      • Your existing digital assets are just
        sitting around waiting to take a social
        trip.
      • Be kind and send them!




© 2012 Mason Zimbler
Widgets        Infographics


                                            Whitepapers

                           Analyst
                           reports         Assessment
                                           tools

                          Interactive
                          demos
                                                   Photos


                             Case
                             studies
                                            Online game

                       Customer
                       videos
                                             Webinars

                                  Viral
                                  videos


© 2012 Mason Zimbler
Build a social profile of your audience

      • Your audience is voluntarily telling
        you more about themselves = more
        insight into your target audience.




                Connect new          Enhance current database
                data with CRM        with richer data



© 2012 Mason Zimbler
What you can
      General things                          learn through
      you know...                             social media
                                              data....
      •   Name
      •   Company                             • Preferred social
      •   Title                               networks
      •   Email                               • Network size and
      •   Telephone                           influence
                                              • Social “frequency”
      And you might                           • Personal Interests
      also know...                            • Brand affinity
                                              • Favorite topics to
      • Age                                   discuss
      • Gender                                • “Real” title
      • HH income                             • And more!


                       Your target audience

© 2012 Mason Zimbler
Quality over Quantity

      • The B2B social media environment is completely
        different than B2C
      • Your social community may be smaller...but it’s
        higher quality and very targeted
      • B2B social communities are engaged and “opted-
        in” socially
      • Clearer picture of industry influencers in social




© 2012 Mason Zimbler
B2C = High
    volume and
    high noise




© 2012 Mason Zimbler
B2B =
    lower
    volume, mo
    re relevant




© 2012 Mason Zimbler
Industry Influencers in Social

      Clear
                           B2C

                        • Who is a social
                        influencer for
                        McDonalds or Coca
                        Cola?
                        • How influential are
                        they in a purchase
                        decision?
                                                           B2B

                                                • Industry thought leaders
                                                • Market analysts
                                                • Professionals/experts active in
                                                social media
                                                • Top online sources
     Fuzzy                                      • Industry events and speakers



                       Short-lived                     Long-lived

© 2012 Mason Zimbler
Increased ability to track conversions

      • Prospect. Pipeline. MQL. SQL. Sale.
      • Conversion can be much clearer in B2B than B2C
        due to environment and what is being marketed
      • Social media is driving traffic to site/locations
        where lead conversions happen
      • You already have the tools in place, it just takes
        appropriate planning




© 2012 Mason Zimbler
Tracking Social Conversions

                       Email promotes social, webinar and and high
                       value content on landing page




                                                              Webinar promotes high value
                                                              content on landing page and
                          Social points to                    social
                          high value
                          content on
                          landing page



© 2012 Mason Zimbler
Cost effective

      • Social advertising to B2B audiences
        is 1/10 the cost of traditional
        advertisements
      • More bang for your buck because
        your audience is more targeted
      • Measurable R.O.I.



© 2012 Mason Zimbler
More targeted audience




© 2012 Mason Zimbler
Broader reach

           Tweets         Retweeted by...




                       134K Retweet Audience!

© 2012 Mason Zimbler
Review


                       Unmatched Listening
                       Leveraging existing digital content
                       Build a social profile of your audience
                       Quality over Quantity
                       Increased ability to track conversions
                       Cost effective

© 2012 Mason Zimbler
Thank you for your time.



© 2012 Mason Zimbler

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Top 6 reasons why B2B marketers should use social media

  • 1. 6 Reasons Why B2B Marketers should use social media Presented by Mason Zimbler & Spredfast © 2012 Mason Zimbler
  • 2. Introductions Jon Sander Jim Rudden Planner/Social Media Strategist CMO Mason Zimbler Spredfast Twitter: @thejonsander Twitter: @jimrudden Tweet #B2Bsocial with questions and comments © 2012 Mason Zimbler
  • 3. Who is Mason Zimbler? • Technology Agency Arm of Harte-Hanks, Inc. • Extensive demand and lead generation experience • 6th largest direct marketing agency (AdAge) – Hundreds of dedicated digital team members, cross-discipline / geo • B2B marketing expertise – The Aberdeen Group, Mason Zimbler, Harte-Hanks Market Intelligence, Trillium Software, Information Arts, Postfuture © 2012 Mason Zimbler
  • 4. Setting the Scene B2C B2B vs. © 2012 Mason Zimbler
  • 5. In a Nutshell • Social media has quickly become one of the best ways to reach large audiences who are hungry for information and conversation. But is it the right fit for B2B marketers like yourselves? © 2012 Mason Zimbler
  • 7. Top 6 Reasons Why B2B Marketers should use social media Unmatched Listening Leveraging existing digital content Build a social profile of your audience Quality over Quantity Increased ability to track conversions Cost effective © 2012 Mason Zimbler
  • 8. Unmatched Listening A new social listening and/or analytics tool pops up every day! © 2012 Mason Zimbler
  • 9. © 2012 Mason Zimbler
  • 10. Broad Market Competitive Influencer • Who • Channels • Scoring • Channels • Content • Volume • Topics • Keywords • Keywords • Keywords • Formats • Channels • Volume • Influencers • Relationship • Trending • One way? Content Internal Metrics • Formats • Tools • KPIs • Velocity • Voices • Benchmarks • Topics • Cadence • Targets • Search • Funnel • Growth rate © 2012 Mason Zimbler
  • 11. Leveraging existing digital content • Your existing digital assets are just sitting around waiting to take a social trip. • Be kind and send them! © 2012 Mason Zimbler
  • 12. Widgets Infographics Whitepapers Analyst reports Assessment tools Interactive demos Photos Case studies Online game Customer videos Webinars Viral videos © 2012 Mason Zimbler
  • 13. Build a social profile of your audience • Your audience is voluntarily telling you more about themselves = more insight into your target audience. Connect new Enhance current database data with CRM with richer data © 2012 Mason Zimbler
  • 14. What you can General things learn through you know... social media data.... • Name • Company • Preferred social • Title networks • Email • Network size and • Telephone influence • Social “frequency” And you might • Personal Interests also know... • Brand affinity • Favorite topics to • Age discuss • Gender • “Real” title • HH income • And more! Your target audience © 2012 Mason Zimbler
  • 15. Quality over Quantity • The B2B social media environment is completely different than B2C • Your social community may be smaller...but it’s higher quality and very targeted • B2B social communities are engaged and “opted- in” socially • Clearer picture of industry influencers in social © 2012 Mason Zimbler
  • 16. B2C = High volume and high noise © 2012 Mason Zimbler
  • 17. B2B = lower volume, mo re relevant © 2012 Mason Zimbler
  • 18. Industry Influencers in Social Clear B2C • Who is a social influencer for McDonalds or Coca Cola? • How influential are they in a purchase decision? B2B • Industry thought leaders • Market analysts • Professionals/experts active in social media • Top online sources Fuzzy • Industry events and speakers Short-lived Long-lived © 2012 Mason Zimbler
  • 19. Increased ability to track conversions • Prospect. Pipeline. MQL. SQL. Sale. • Conversion can be much clearer in B2B than B2C due to environment and what is being marketed • Social media is driving traffic to site/locations where lead conversions happen • You already have the tools in place, it just takes appropriate planning © 2012 Mason Zimbler
  • 20. Tracking Social Conversions Email promotes social, webinar and and high value content on landing page Webinar promotes high value content on landing page and Social points to social high value content on landing page © 2012 Mason Zimbler
  • 21. Cost effective • Social advertising to B2B audiences is 1/10 the cost of traditional advertisements • More bang for your buck because your audience is more targeted • Measurable R.O.I. © 2012 Mason Zimbler
  • 22. More targeted audience © 2012 Mason Zimbler
  • 23. Broader reach Tweets Retweeted by... 134K Retweet Audience! © 2012 Mason Zimbler
  • 24. Review Unmatched Listening Leveraging existing digital content Build a social profile of your audience Quality over Quantity Increased ability to track conversions Cost effective © 2012 Mason Zimbler
  • 25. Thank you for your time. © 2012 Mason Zimbler