1. I would like to express my interest in this position. I know my enthusiasm and employment background
are appropriate for this position.
Please review the attached resume, which more fully details my qualifications for the open position.
I look forward to talk with you regarding the position opportunities to grow my career in this company.
Please do not hesitate to contact me to answer any questions you may have.
Thank you for your consideration.
Sincerely,
Marynes Rozanes
15008 SW 32ND
St. Miami FL 33185
Email: maryroz@gmail.com
Phone: 786-333-1419

2. Marynes Rozanes
15008 SW 32ND
ST Miami FL 33185 Phone: (786)333-1419 E-mail: maryroz@gmail.com
Bascom Palmer Eye Institute at University of Miami (Miami, FL) October 2013- Present
Patient Access Emergency Room
-Register Patient for the emergency room and multiple types of services within the ER, using EPIC system.
-Full knowledge in Microsoft office (Excel, Word, PowerPoint, etc.)
-Verify Insurance for patient’s benefits and eligibility.
-Performs all patient access registration related functions promptly without compromising patient safety,
quality, service levels, and reimbursement.
-Informs patients of financial requirements, collecting when necessary according to established guidelines
and financial policy.
-Collected insurance co-pays, deductibles, and any self-pay monetary responsibilities from patients.
-Schedule future physician appointments either for follow up or in house referral any specific procedure.
-Meet and exceed patient satisfaction quota.
-Meet and exceed financial growing inside the emergency room.
-Assets promptly any patient concern and resolve issue with accuracy and immediately.
Comcast Cable Communications (Miramar, FL) Sep. 2008 to Sep. 2013
Customer Account Executive Sales (Bilingual)
-Interacts with customers via telephone, and e-mail.
-Bilingual (English and Spanish)
-Full knowledge in Microsoft office (Excel, Word, PowerPoint, etc.)
-Elicits and records customer information and inquiries using a computerized system.

3. -Recognizes, conveys, promotes, and sells Comcast products and service value to all customer.
-Articulates Comcast’s competitive advantage. Maintained excellent oral and written communication skills,
with the ability to articulated relevant information in an organized and concise manner.
-Used sales closing techniques consistently, repeatedly, and in a timely manner.
-Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and
educating the customer throughout the call.
-Promotes and recommends Comcast products and services based on a logical relationship to the customer's
needs and interests. Enters and confirms sales when appropriate.
-Achieves overall performance goals of the organization.
-Up sell existing customer for new line of business and services.
-Utilize sales strategy to acquire new customer.
-Collected past debt from customers in order to obtained new services with Comcast
Education:
Keisser University 2011- 2012.
-Associate in Science Nuclear Medicine (Miami, FL)
Miro Designs Institute 1999 to 2002
-Associated in Graphic Designs and Illustration (Caracas, Venezuela)