1. National Association of Testing Authorities, Australia
www.nata.com.au
Personas
Illustrative
NATA Lead
Assessor
NATA
Secretary
Volunteer
Assessor
NATA
Accreditation
Manager
NATA
Sector
Manager
NATA
Operations
Manager
Customer

2. Process Management Overview
XXX Accreditation Process Management
2
1) Entities composed of Company, Affiliate, Corporate LCF, LCF, etc… on dashboard can be itemized e.g. 50
LCF, 50 Affiliate, etc…
Source: Armature Analysis
Applications Renewals Fees
Surveys Validation Accreditation
100 entities1 Income: $100
AP: $100
100 entities1
Trips: 100
Outstanding: 50
Submitted: 50
Survey payments:$100
Pass: 50
Conditional: 50
Fail: 50
Outstanding: 100
Accredited: 50
Denied: 100
CAPs 50
Quantity of new applications for
certification require review for
completeness, eligibility, etc…
Renewal applications for
certification require review for
completeness, eligibility, etc…
Fees assessed and received in
this period
Surveys status in this period Quantity of surveys validated in
this period
Accreditation decisions in this
period
1a 1b 2
3 4 5

3. National Association of Testing Authorities, Australia
www.nata.com.au
Design
Illustrative
Four Keys to Usability
Visibility
• By looking the user can tell the
state of the device and
alternatives for action
1
Conceptual
Model
• Consistency in the presentation
of operations and results
2
• Possible to determine
relationships between actions
and results
Mappings
3
Feedback
• User receives full and
continuous feedback about the
results of actions
4
− Donald Norman: The Design of Everyday Things

4. OVERVIEW
Mar Apr May Jun Jul Aug Sep Oct
Kickoff meeting
Initial user story
development/review
Development sprints
Deploy
UAT
Pilot
7/2/14
Activity
Go-Live
Dashboard
Sprint
Security &
View
application
View &
submit
application
Change
requests,
Registration
Help &
Support
Scheduling,
Notifications
Technical debt sprint

5. National Association of Testing Authorities, Australia
www.nata.com.au
Key Business Drivers
Greater consistency in
the accreditation
policies and
procedures
Better engagement
with
clients/members
and responsiveness
to their needs
Restructure Scopes
of Accreditation
• Increase community
confidence and trust
in a facility’s
services
• Mitigate risk
• Improve tendering
success and
facilities trade
• And make the world
a safer and more
certain place
Greater efficiency in the
accreditation policies
and procedures and
reduction in data entry

6. Yes
APPLICATION SUBMITTAL PROCESS
Submit
new
application
Preparation
outside CA
Connect
Validation
0 1 2
- Document preparation
- Code book review
- Deposit submittal
- Single submit application
call to action
- Prominent/bold
- Validate 1 plant & 1 mailing
address
- Validate acceptance of
terms/policies/instructions
No
Boiler? 3
Certificate &
scope
selection
- Select desired certificates
- Renewals automatically loaded
w/ extension dates (if applicable)
- Select desired scope(s)
- Add additional/secondary shop
- Select AIA (within the Boiler
program, all certificates require
an AIA except for H1, HV, TV, U,
UV and V)
- Select stamp(s)
3a
Certificate &
scope
selection
- Select desired certificates
- Renewals automatically loaded
automatically loaded w/ extension
dates (if applicable)
- Select AIA (only if Nuclear)
- Print conditional forms
- Select stamp(s)
3b
Upload
documents
- Upload documents
- Auto-naming (if applicable)
- Stored in sharepoint
4
Travel
- Submit travel recommendations
- Multiple location travel
information
5
Billing
- Billing address validation /
submittal
- Submit EFT information
- Request credit card payment
form
6
Review
- Certificate shopping cart
- Review and edit sections
- Application verification (all
mandatory fields completed / all
uploads in place)
7
Submit
- Submit application electronically
- Print and mail required
hardcopy documents for
application to be processed
8
Activities
outside CA
Connect
Requires
user data
input
Does not
require data
input

7. National Association of Testing Authorities, Australia
www.nata.com.au
AIMS Overview
Manual
Procedures
Integrated
Systems
Standard-
isation
Customer
Service
Information
& Analysis
Efficiency

8. National Association of Testing Authorities, Australia
www.nata.com.au
Scope

9. XXX
XXX
ØCAS-03278-53YX – Bad data scheduled to be removed this week.
ØCAS-03282-CC6J – Fixed – Has been deployed to staging
ØCAS-03276-TTM1 -
ØCAS-03278-53YX – Eventdeleted
ØLiaison Search
Next Steps
ØPyxis – Continue to update tickets. Continue to work on Pyxis updates.
ØLCU – Continue to work on error messages and additional items.
ØIU – Continue to work on developing user stories and validate with HLC.
PROJECTS UPDATE
Tickets
Issues
Issues
Support ØBilling to existing
Other Items
ØIE9 and IE10 have been fixed and deployed. The requested text has been
removed.
ØUsername and Password – This has been fixed in staging. We are still trying to
identify where or how Renee’s old password is being saved.Text has been
updated to let the user know the action that took place.
XXX Update
ØUser stories started and sent to HLC. Review today?
ØARMATURE to spend 40 hours developing user stories at no cost to HLC
ØIU kick-off goal April 1st
. Go live date the beginning ofAugust.
Enhancements
ØAlerts to pay honorarium (Completed butneeds to be pushed to staging)
ØAdd/Delete organization (Completed butneeds to be pushed to staging)
ØNew alerts multi-location and multi-campus (Completed butneeds to be pushed to
staging)
ØAQIP

10. National Association of Testing Authorities, Australia
www.nata.com.au
Enquiry Management Example
Iteration PlanningWorkload
Estimates
Prioritize
Stories
Stories for Next Iteration
Client Feedback
Small Release
Test
Cases
Pair Programming
Typical Agile Project
Iteration
Iteration Planning – Define stories
Cooperative Programming
Continuous Testing
Small Release
ClientFeedback
Update Stories
New Iteration Begins
Updated Stories
Development