Mobile Performance Support: Design Priciples

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The meteoric rise of mobile devices has opened up the opportunity to get performance support to people wherever they are. This, more than the conversion of eLearning courses, is the future of mLearning. Mobile devices give us the capability to get the right content to the right person at the right time – at the moment of need. In this session, we will discuss principles and guidelines for designing a mobile performance support strategy that includes knowledge capture, content curation and delivery, integration of social content, and analytics. You’ll see case studies that illustrate how those principles have been implemented in a variety of organizations and discuss how they might apply to your organization. You will be able to: Describe the characteristics of effective mobile performance support. Indentify situations where mobile performance support would be of value in your organization Apply principles of mobile performance support design to your situation.

Negócios

Electronic
Performance Support
Systems
“EPSS enables
people to do
more than they
know how to
do.”

4
Performance Support
ONLINE KNOWLEDGE BASE
FORMAL LEARNING
OPTIONS
Online Courses
Workshops
Conferences
INFORMAL &
EXPERIENTIAL
LEARNING
OPTIONS
Project Work—
On the Job
SOCIAL LEARNIG,
COACHES AND
COMMUNITIES OF
PRACTICE
LEARNING EXPERIENCE MANAGER
Integrated Learning System
Flexible Learning Path
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

Mobile Performance Support
• Right Place
• Right Time
• Right Content
• Right Amount
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

Mobile Performance Support
Where might mobile
performance support
improve performance in your
organization?

Right Time
Long Before Right Before During After
Scenario-
Based
Learning
Planner
Refresher
Demo
Sidekick
Decision
Support
After Action
Review
Reflection
Guide
Performance
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

Right Content
Expert
Knowledge
Harvesting
• Workflow
• Principles
• Heuristics
• Categories
Existing
Content
Single Source
Data
Meta Tagged
Performance
Support
Broker
User
Generated
Content
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

Right Amount
Tip
Video Clip
Document
Mini-Tutorial
Course
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

• Usage Data
• Content Ratings
• Correlation with
Performance Measures
• Speed to Proficiency
Analytics
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

• Right Place
• Right Time
• Right Content
• Right Amount
Mobile Performance Support
How might
these principles
apply to mobile
PS applications
in your
organization?
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

Questions?
Marty Rosenheck, Ph.D.
Chief Learning Strategist
mrosenheck@CognitiveAdvisors.com
Articles on the topic:
www.CognitiveAdvisors.com
Twitter: @mbr1online
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

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Mobile Performance Support: Design Priciples

1. Client logo Mobile Performance Support: Design Principles Marty Rosenheck, Ph.D. Chief Learning Strategist mrosenheck@CognitiveAdvisors.com Articles on the topic: www.CognitiveAdvisors.com Twitter: @mbr1online Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

2. Imagine…

3. Electronic Performance Support Systems “EPSS enables people to do more than they know how to do.”

4. 4 Performance Support ONLINE KNOWLEDGE BASE FORMAL LEARNING OPTIONS Online Courses Workshops Conferences INFORMAL & EXPERIENTIAL LEARNING OPTIONS Project Work— On the Job SOCIAL LEARNIG, COACHES AND COMMUNITIES OF PRACTICE LEARNING EXPERIENCE MANAGER Integrated Learning System Flexible Learning Path Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

6. Mobile Performance Support Where might mobile performance support improve performance in your organization?

7. Right Place Situated Learning Context!

8. Right Place

9. Right Time Long Before Right Before During After Scenario- Based Learning Planner Refresher Demo Sidekick Decision Support After Action Review Reflection Guide Performance Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

10. Scenario-Based Learning

11. Scenario-Based Learning

12. Right Time Long Before Right Before During After Scenario- Based Learning Planner Refresher Demo Sidekick Decision Support After Action Review Reflection Guide Performance Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

13. P L A N N E R

14. Right Time Long Before Right Before During After Scenario- Based Learning Planner Refresher Demo Sidekick Decision Support After Action Review Reflection Guide Performance Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

15. Sidekick From Allison Rossett

16. Right Time Long Before Right Before During After Scenario- Based Learning Planner Refresher Demo Sidekick Decision Support After Action Review Reflection Guide Performance Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

17. After Action Review

18. Right Content Expert Knowledge Harvesting • Workflow • Principles • Heuristics • Categories Existing Content Single Source Data Meta Tagged Performance Support Broker User Generated Content Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

19. Social Content

22. • Right Place • Right Time • Right Content • Right Amount Mobile Performance Support How might these principles apply to mobile PS applications in your organization? Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

23. Questions? Marty Rosenheck, Ph.D. Chief Learning Strategist mrosenheck@CognitiveAdvisors.com Articles on the topic: www.CognitiveAdvisors.com Twitter: @mbr1online Copyright ©2012 Cognitive Advisors LLC All Rights Reserved

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SMN— Coaches – distributed knowledge User generated content Cricket SMS on pos

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