UK Conference 2018_Mastering the management of Sap,Oracle& IBM_James Crossland & Mike Paling

1. The ITAM Review UK Conference 2018
Mastering the Management
of SAP, Oracle and IBM
James Crossland, IT Asset Manager, Yorkshire Water
Mike Paling, SAM Solutions Specialist, SoftwareONE

2. The ITAM Review UK Conference 2018
Providing some context…

3. The ITAM Review UK Conference 2018
Your speakers
James Crossland
Yorkshire Water
• Joined Yorkshire Water in 2005
• IT Asset Manager since
October 2016
Mike Paling
SoftwareONE
• Joined SoftwareONE in 2011
• Specialist in SAM, licensing
and software procurement

4. The ITAM Review UK Conference 2018
What’s Important to Yorkshire Water?
• Regulated industry by OFWAT – must be transparent
• Accountable to owners & customers for unplanned expenditure
and inefficiencies
• Mindful to avoid negative headlines in the press
• Recent market changes for non-residential customers – retail
competition means a competitive market place

5. The ITAM Review UK Conference 2018
Why ITAM for Yorkshire Water?
• Undertaking massive cloud transformation projects, including SAP
• Oracle estate becoming more complex
• Existing SAM practice and processes needed future proofing
• Unrealistic to train existing staff to become licensing specialists
• Organisational restructuring also taking place

6. The ITAM Review UK Conference 2018
Summary of SAP and Oracle
• Big software spend with both vendors
• Complex licensing management for full time staff and contractors
• Wary of audits and risk of fines & bad PR
• Requirement to understand the impact to licensing & entitlement
when underlying infrastructure is changed
• Outcomes include optimised negotiations, optimised contracts and
compliance
• Tangible savings (that we can’t disclose!)

7. The ITAM Review UK Conference 2018
Being Audited by IBM
• IBM knocked on the door in March, 2017
• External audit still ongoing!
• Decided to mirror the auditor’s work to help:
• Smooth out processes
• Anticipate their questions
• Be armed with negotiation ammunition
• Identify different levels of risk
• Provide confidence and peace of mind

8. The ITAM Review UK Conference 2018
Lessons learned so far…
• It’s important not to panic
• Take control
• Communicate the risks & successes to your management team
and up!
• Talk to as many peers as possible - many have been where you
are now
• Attend events like this!

9. The ITAM Review UK Conference 2018
What does the future hold for ITAM at YW?
• Identifying new areas of risk in our software portfolio
• Refining our metrics of success
• Bringing software procurement into IT Department’s remit
• Increasing the maturity of SAM practice

10. The ITAM Review UK Conference 2018
Questions?

11. The ITAM Review UK Conference 2018
Thank You!