The business case for ITAM – how to win senior management approval: Martin Thompson, The ITAM Review & Maxine Barnes, Delhaize America Shared Services (ITAM Review US Annual Conference 2016)

1. The ITAM Review US Conference 2016The ITAM Review US Conference 2016

2. The ITAM Review US Conference 2016
Workshop – The business
case for ITAM
• Martin Thompson, ITAM Review
• Maxine Barnes, Delhaize America Shared Services

3. The ITAM Review US Conference 2016
Sure Lock Homes
• Sure Lock Homes is a specialist home security group with
retail outlets worldwide
• The company has 100,000 employees, 4 datacenters
(soon to be 3),
• $200m annual software and maintenance spend
• No significant ITAM practice in place
• Recent audit by a large software vendor ended in multi-
million unbudgeted settlement and distracted key project
delivery staff to delivery of a new virtual desktop project,
Windows upgrade and datacenter consolidation
• CIO has asked for a business case for developing ITAM
• Microsoft account manager has suggested an audit would
be due early next year to prepare for the contract renewal
due in June 2017, feedback from IT teams suggests SQL
server to be a major blind spot
• Sure Lock Homes retail outlets are a high growth area,
the sales force are demanding mobile solutions but IT are
hesitant due to licensing complexity.
CIO ASKS:
1. How much will an ITAM
team cost us?
2. What resources do you need
to build an ITAM team?
3. What is the roadmap – when
will you start to deliver?
4. What is the return?
Your Approach
1. How will you show progress?
2. How will you maintain momentum?
3. What information is missing?

4. The ITAM Review US Conference 2016
• Strip out the ITAM noise
• Focus on
– Commercial impact
– Ongoing communications plan / momentum

5. The ITAM Review US Conference 2016
Authority Module Self-Assessment
What does good look like?
1. Our ITAM practice has a senior management advocate who
sponsors, promotes and supports our activity
2. Our senior management team is aware of our activity and
the key principles of ITAM.
3. Reports on key ITAM performance indicators are
communicated to the senior management team on a regular
basis
4. Based on our plan and performance metrics, regular action
is taken to improve our ITAM practice.
5. Our ITAM plan is supported by an on‐going communications
plan, with specific messaging for the IT team, senior
management team, business unit or cost centre leads and
end‐user customers.