1. Marnie Verbruggen
88 W. Schiller #1403, Chicago IL, 60610 Cell: 920-427-4815
marnierv@hotmail.com
EDUCATION
University of Wisconsin-Stout, Menomonie, WI
Bachelor of Science- General Business Administration, August 2004
Concentration- Hospitality and Tourism
Douglas J-Aveda Institute Chicago, Chicago, IL
Cosmetology Educator Training, February 2011
Aveda Institute Chicago, Chicago IL
Cosmetology, April 2010
WORK EXPERIENCE
Fay Servicing, Chicago, IL
Assistant Vice President of Servicing, September 2015 to Present
• Was hired to develop and train new employees for the Assistant Account
Management Team
• Create training tools and trainings for the staff to stay current with all of our
policies and procedures
• Prepare and present slide decks monthly to upper management dissecting our
portfolio and the growths/concerns we face each month
• Work with current and extremely delinquent accounts to collect payments, modify
loans, and explain retention and no-retention options to the borrowers.
• Servicing over 6,000 accounts under my umbrella of management
• Service loans on behalf of 15 investors
Account Manager, September 2013 to September 2015
• Serviced a portfolio of 400 accounts, both with current and delinquent mortgages
for multiple investors
• Kept performing mortgages current and provided non-foreclosure solutions to
delinquent homeowners by building relationships with them over the phone
• Identified financial hardships and needs, made analytical assessments, identified
solutions, and successfully sold those solutions to customers
Douglas J-Aveda Institute, Chicago, IL
Admissions Coordinator, July 2011 to September 2013
• Conducted career-planning sessions with prospective students, selling them on
choosing our school and programs
• Participated in external recruiting at high-school career fairs and campus visits
• Administered entrance exams, exit interviews, and orientations for our student
body

2. • Worked closely with financial aid coordinator to secure funding for incoming
students
• Created lead tracking systems that improved overall enrollment numbers
Cosmetology Educator, September 2010 to July 2011
• Educated students on Aveda curriculum, product line, and retail sales; both in the
classroom and on the clinic floor
• Conducted thorough consultations with each student and their guest, helping the
student upsell the service and finish with selling the appropriate products
• Created lesson plans and developed creative ways of educating to reach each
student’s learning type
Lodge Management, Chicago, IL
Assistant Manager/Bartender, October 2006 to January 2015
• Managed a team of 10 employees
• Conducted trainings for new hires and performance reviews for current staff
members
• Ran all daily/nightly reports, deposited sales, recorded inventory, maintained
scheduling
1st
Rate Mortgage, Appleton, WI
Mortgage Broker, June 2005 to October 2006
• Purchase • Refinance • Vacation Homes • Investment Properties • FHA Loans •
VA Loans • First Time Homebuyers
• Shopped from an array of mortgage products and interest rates to support my
customers’ needs
• Coordinated with banks and other lenders to facilitate transactions
• Created mass mailers to market myself to both residents and potential business
partners
• Worked with subprime mortgages which called for creative financing