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Do-It-Yourself (DIY) Consumers in the U.S.: DIY Markets in a Down Economy


June 1, 2009

As the worst economic downturn in living memory stretches relentlessly into 2009,
American consumers in every walk of life are searching for new ways to cope with their
diminished financial circumstances and to empower themselves by taking more control
of their lives in uncertain times. One increasingly popular survival strategy adopted by
more and more American consumers is to take on routine chores and tackle major
projects themselves rather than paying others to do them.

This completely new Packaged Facts report takes an in-depth look at the exploding
population of do-it-yourselfers (DIYers) in remarkably diverse sectors of the economy,
including home improvement, food gardening, financial services, automotive and beauty
care. By drilling down into Experian Simmons National Consumer Study (NCS) data, the
report highlights what makes DIY consumers tick and shows how they differ from their
do-it-for me (DIFM) counterparts. The report reveals how the DIY movement is taking
hold throughout the American economy, creating both challenges and opportunities for
marketers in a wide range of industries.

The report begins with an assessment of the trends shaping the DIY consumer
movement and an evaluation of the opportunities created by the shift toward self-
sufficiency on the part of American consumers. The next chapter provides an overview
of the demographics of DIY consumers and an analysis of the size and projected growth
of the DIY consumer population. The report continues with separate chapters on DIYers
in five major areas: home improvement, food gardening, financial services, automotive
and at-home beauty care. Each chapter includes a demographic profile of DIYers,
highlights key DIY consumer attitudes, analyzes DIY consumer shopping behavior and
assesses the importance of DIY consumers to marketers in each area.



Table of Contents

Chapter 1 Executive Summary
Introduction
      Background
      Overview of Report
      Scope of Report
      Methodology
Trends and Opportunities
      Do-It-Yourself Turns Trendy during the Great Recession
      DIY About More than Just Saving Money in Hard Times
      DIYers Drive Home Improvement Market
      DIY Trend Accelerates
      DIY Trend Creates Winners and Losers
      DIYers Offer Increasing Opportunities
Overview of the Market
      Millions of DIYers Affect Many Segments of the Economy
      DIYers Have Different Demographic Profiles
      DIYers Wield Substantial Buying Power
      Research Suggests Short-Term Dip but Rosy Long-Term Future for Home
      Improvement Market
      Many Factors Support Continuing Growth in Number of DIY Consumers
DIY Consumer Profile: Home Improvement
      Most Home Improvers Do It Themselves
      DIYers Tend to Be Married with Children
      Extreme DIY Home Improvers Less Affluent
      Bathrooms Most Popular Remodeling Project
      DIYers Responsible for Most Remodeling Projects
      Door Knobs and Lighting Fixtures Lead List of Home Improvement Purchases
      DIFMers More Involved in Roofing and Carpeting Projects
      Moderate DIYers Best Customers for Home Improvement Stores
DIYers More Confident about Fixing Things
      DIY Shoppers More Price Conscious
      Moderate DIYers Are Serious Shoppers
      Home Improvers Like to Buy from Catalogs and Online
      Incentive Offers Capture Attention of DIY Home Improvers
DIY Consumer Profile: Food Gardeners
      Millions of Americans Turn to Food Gardening
      Food Gardening Attracts Boomers
      Food Gardeners Tend to Be Affluent Homeowners
      Food Gardening Displays Distinct Regional Patterns
      Food Gardeners Expect to Be Worse Off in 12 Months
      Clothes Viewed with Practical Eye
      Food Gardeners Like to Cook
      High Priority Placed on Environmentally Friendly Products
      Food Gardeners Look to Catalogs
DIY Consumer Profile: Financial Services
      Many Taxpayers Are DIYers
      Most DIYers Use Computers to Prepare Tax Returns
      Financial DIYers Younger
      Women More Likely to Use Computer to Do Taxes
      Education Divides DIYers from DIFMers
      DIYers Using Tax Software Have High Incomes
      DIYers Less Materialistic
      DIFMers More Interested in Financial Services
      Use of Internet Varies Widely
      Users of Tax Software More Likely to Borrow
DIY Consumer Profile: Automotive
More than One in Three Motorists Change Own Motor Oil
     Automotive DIY Segment Younger
     Many Differences Between DIY and DIFM Automotive Segments
     DIYers Changing Own Oil Better at Fixing Things
     DIYers More Interested in What’s Under the Hood
     DIYers Favor U.S. Pickups and SUVs
     DIYers More Likely to Buy Car in Near Future
     DIYers Like Automotive Magazines
     AutoZone Top Choice for DIYers
     DIYers Buy More Tires
DIY Consumer Profile: At-Home Beauty Care
     Millions of Women Use At-Home Beauty Products
     Boomers More Likely to Color Hair At Home
     Home Beauty Care Attracts Multicultural Women
     Household Incomes Differ
     At-Home Hair Colorists Use More Beauty-Care Products of All Kinds
     At-Home Hair Colorists More Likely to Use Wide Range of Hair- Care Products
     Women Using Hair Coloring Products More Driven Financially
     Women Using At-Home Beauty-Care Products Shop More
     Women Using Nail Polish More Attuned to Fashion

Chapter 2 Trends and Opportunities
Market Trends
     Do-It-Yourself Turns Trendy during the Great Recession
     DIY About More than Just Saving Money in Hard Times
     Table 2-1: Economic Outlook, DIYers vs. DIFMers by Category
     DIYers Drive Home Improvement Market
     More Americans Start to Grow Their Own Food
DIY Lawn Care Becomes More Common
      More Consumers Do Own Housecleaning and Mix Own Cleaning Products
      At-Home Beauty Care Gains in Popularity
      DIY Affects Financial Services Industry
      More Drivers Take Care of Own Cars
      Specialized Media Outlets Fuel DIY Movement
      Hardware Chain Ad Campaign Targets DIYers
Market Opportunities
      DIY Trend Creates Winners and Losers
      DIY Generates More Interest in Learning How-To
      Companies with Innovative Products and Services Find Opportunities by
      Hopping on DIY Bandwagon
      DIYers Remain Bulwark of Home Improvement Market
      Table 2-2: Opportunities Related to Shopping and Buying Patterns of DIY Home
      Improvers in Home Improvement Stores
      Table 2-3: Opportunities Related to Purchase of Home Improvements by DIYers
      by Category of DIYer
      Food Gardeners Offer Increasing Opportunities
      Table 2-4: Selected Opportunities Related to Lawn & Garden Equipment by Food
      Gardeners
      DIFMers Bigger Target for Financial Services Industry
      Table 2-5: Selected Opportunities Related to Use of Financial Services by
      Taxpayers, DIYers vs. DIFMers
      DIYers Offer Hope for Struggling U.S. Automakers
      Table 2-6: Selected Opportunities Related to DIY Consumers in Automotive
      Sector
      At-Home Hair Colorists Important Factor in Beauty Care Industry
      Table 2-7: Selected Opportunities Related to At-Home Beauty Care

Chapter 3 Overview of the Market
Demographic Highlights
Millions of DIYers Affect Many Segments of the Economy
      Table 3-1: Number of DIYers by Category of Activity
      DIYers Cluster in Younger Age Segments
      Table 3-2: Age Groups, DIYers vs. DIFMers by Category
      Gender Differences Seen across DIY Segments
      Table 3-3: Gender, DIYers vs. DIFMers by Category
      DIYers Have Different Demographic Profiles
      Table 3-4: Selected Demographic Characteristics, DIYers vs. DIFMers by
      Category
Size and Growth of the Market
      DIYers Wield Substantial Buying Power
      Table 3-5: Aggregate Household Income of DIYers by Category
      DIFMers Remain Important
      Table 3-6: Aggregate Household Income, DIYers vs. DIFMers
      Research Suggests Short-Term Dip but Rosy Long-Term Future for Home
      Improvement Market
      More DIYers Projected to Focus on Adding Space to Their Homes
      Table 3-7: Number of Major Home Improvement Projects by DIY Households
      Carried Out in Previous 12 Months vs. Number Planned for Next 12 Months by
      Type of Project
      Many Factors Support Continuing Growth in Number of DIY Consumers
      Table 3-8: Number of Women Using At-Home Hair Coloring Products by Race
      and Hispanic Origin
      Table 3-9: Projected Growth in Number of Women by Race and Hispanic Origin,
      2010-2015
      Table 3-10: Projected Growth in Number of Women Using At-Home Hair Coloring
      Products, 2008-2013
      Figure 3-1: Percent of Taxpayers Using Computer Software by Age Group
      Table 3-11: Projected Growth in Number of Taxpayers Using Computer Software
      to Prepare Tax Returns, 2008-2013
      Table 3-12: Projected Growth in Number of Automotive DIYers, 2008-2013
Table 3-13: Projected Growth in Number of Food Gardeners, 2008-2013

Chapter 4 DIY Consumer Profile: Home Improvement
Overview
     Home Improvement DIYers Defined
     Most Home Improvers Do It Themselves
     Table 4-1: Number of Adults Carrying Out Home Improvement Projects in Last
     12 Months, DIYers vs. DIFMers
     Table 4-2: Number of Households Carrying Out Home Improvement Projects in
     Last 12 Months, DIYers vs. DIFMers
     Moderate DIY Households Responsible for Largest Share of Home Improvement
     Projects
     Table 4-3: Number of Home Improvements/Remodeling Projects Carried Out in
     Last 12 Months, DIYers vs. DIFMers
     Most Popular DIY Home Improvement Projects Listed
     Table 4-4: Percent of Home Improvement Projects Carried Out by DIYers
Demographic Profile
     Women Major Force in DIY Home Improvement Segment
     Table 4-5: Age and Gender of Consumers Engaged in Home Improvement
     Activities in Last 12 Months, DIYers vs. DIFMers
     DIFM an Urban Phenomenon
     Table 4-6: Place of Residence of Consumers Engaged in Home Improvement
     Activities in Last 12 Months, DIYers vs. DIFMers
     DIYers Tend to Be Married with Children
     Table 4-7: Selected Demographic Characteristics of Consumers Engaged in
     Home Improvement Activities in Last 12 Months, DIYers vs. DIFMers
     Home Improvers More Affluent
     Table 4-8: Economic Profile of Consumers Engaged in Home Improvement
     Activities in Last 12 Months, DIYers vs. DIFMers
     DIFMers Have Expensive Houses
     Table 4-9: Homeownership Patterns of Consumers Engaged in Home
     Improvement Activities in Last 12 Months, DIYers vs. DIFMers
Home Improvement Highlights
     Moderate DIYers Most Likely to Have Home Equity Loans
     Table 4-10: Selected Loans by Type of Loan, DIYers vs. DIFMers
     Bathrooms Most Popular Remodeling Project
     Table 4-11: Percent of Home Improvers Carrying Out Remodeling Projects in
     Last 12 Months by Type of Project, DIYers vs. DIFMers
     DIYers Responsible for Most Remodeling Projects
     Table 4-12: Remodeling Projects in Last 12 Months by Category of Home
     Improver
     Door Knobs and Lighting Fixtures Lead List of Home Improvement Purchases
     Table 4-13: Number of Households Buying Home Improvements in Last 12
     Months by Type of Improvement
     DIFMers More Involved in Roofing and Carpeting Projects
     Table 4-14: Home Improvement Items Bought in Last 12 Months, DIYers vs.
     DIFMers
     Most Home Improvers Did Interior Painting in Last 12 Months
     Figure 4-1: Percent Painting Interior of House in Last 12 Months, DIYers vs.
     DIFMers
     Table 4-15: Brand of Paint Used by Home Improvers Painting Interior of House in
     Last 12 Month, DIYers vs. DIFMers
     Exterior Painting Also Common
     Figure 4-2: Percent Painting Exterior of House in Last 12 Months, DIYers vs.
     DIFMers
     Moderate DIYers Best Customers for Home Improvement Stores
     Table 4-16: Percent of Consumers Engaged in Home Improvement Activities
     Shopping in Home Improvement Stores by Name of Store and Frequency of
     Shopping, DIYers vs. DIFMers
     DIFMers Own Tools Too
     Figure 4-3: Percent of Home Improvers Owning Workshop Tools, DIYers vs.
     DIFMers
     Figure 4-4: Percent of Home Improvers Renting Workshop Tools, DIYers vs.
     DIFMers
Table 4-17: Workshop Equipment Owned by Type, DIYers vs. DIFMers
      Table 4-18: Workshop Equipment Owned by Brand, DIYers vs. DIFMers
Personal Profile
      DIYers More Confident about Fixing Things
      Table 4-19: Attitudes toward the Home of Consumers Engaged in Home
      Improvement Activities in Last 12 Months, DIYers vs. DIFMers
      DIY Consumers More Ornery
      Table 4-20: Self Concepts of Consumers Engaged in Home Improvement
      Activities in Last 12 Months, DIYers vs. DIFMers
      DIYers More Active than DIFMers
      Table 4-21: Leisure Activities of Consumers Engaged in Home Improvement
      Activities, DIYers vs. DIFMers
      DIFMers Are Joiners
      Table 4-22: Memberships of Consumers Engaged in Home Improvement
      Activities, DIYers vs. DIFMers
Consumer Profile
      DIFM and DIY Consumers Have Similar Outlook on Economy
      Table 4-23: Economic Outlook of Consumers Engaged in Home Improvement
      Activities in Last 12 Months, DIYers vs. DIFMers
      DIFM Consumers Feel More Secure Financially
      Table 4-24: Attitudes toward Personal Finance of Consumers Engaged in Home
      Improvement Activities in Last 12 Months, DIYers vs. DIFMers
      DIY Shoppers More Price Conscious
      Table 4-25: Attitudes toward Shopping of Consumers Engaged in Home
      Improvement Activities in Last 12 Months, DIYers vs. DIFMers
      Moderate DIYers Are Serious Shoppers
      Table 4-26: Percent of Consumers Engaged in Home Improvement Activities
      Visiting Shopping Malls in Last 4 Weeks, DIYers vs. DIFMers
      Table 4-27: Percent of Consumers Engaged in Home Improvement Activities
      Shopping in Home Electronics Stores by Name of Store and Frequency of
      Shopping, DIYers vs. DIFMers
Table 4-28: Percent of Consumers Engaged in Home Improvement Activities
     Shopping in Home Furnishing Stores by Name of Store and Frequency of
     Shopping, DIYers vs. DIFMers
     Home Improvers Like to Buy from Catalogs and Online
     Figure 4-5: Percent Making a Purchase from a Catalog in Last 12 Months,
     DIYers vs. DIFMers
     Table 4-29: Percent Placing Mail, Phone and Internet Orders in Last 12 Months
     by Type and Size of Order, DIYers vs. DIFMers
     Incentive Offers Capture Attention of DIYers
     Table 4-30: Percent of Consumers Engaged in Home Improvement Activities
     Responding to Incentive Offers by Type of Offer, DIYers vs. DIFMers
     Home Improvers Major Buyers of Appliances and Home Furnishings
     Figure 4-6: Percent Buying Major Kitchen Appliance in Last 12 Months, DIYers
     vs. DIFMers
     Table 4-31: Household Furnishings Bought in Last 12 Months, DIYers vs.
     DIFMers
Media Usage
     DIYers Use Internet, DIFMers Depend on Newspapers for News
     Table 4-32: Attitudes toward the Media of Consumers Engaged in Home
     Improvement Activities in Last 12 Months, DIYers vs. DIFMers
     Table 4-33: Impact of the Internet on Media Usage of Consumers Engaged in
     Home Improvement Activities in Last 12 Months, DIYers vs. DIFMers
     Magazine Preferences Show Cultural Divide between DIY and DIFM Men
     Table 4-34: Magazine Preferences of Men Engaged in Home Improvement
     Activities, Extreme DIYers vs. DIFMers

Chapter 5 DIY Consumer Profile: GIYers
Overview
     GIYers Defined
     Millions of Americans Turn to Food Gardening
     Table 5-1: Number of GIYers by Individuals and Households
     Demographic Profile of Food Gardeners
     Food Gardening Attracts Boomers
Table 5-2: Age and Gender, GIYers vs. All Adults
      Non-Hispanic Whites and Republicans Predominate
      Table 5-3: Selected Demographic Characteristics, GIYers vs. All Adults
      GIYers Tend to Be Affluent Homeowners
      Table 5-4: Economic Profile, GIYers vs. All Adults
      Food Gardening Displays Distinct Regional Patterns
      Table 5-5: Place of Residence, GIYers vs. All Adults
Personal Profile
      GIYers a Happy Group
      Table 5-6: Attitudes toward Life, GIYers vs. All Adults by Gender
      GIYers Think Highly of Themselves
      Table 5-7: Self-Concepts, GIYers vs. All Adults
      Woodworking and Antiquing Also Get Gardeners’ Attention
      Table 5-8: Leisure Activities, GIYers vs. All Adults
      GIYers Are Joiners
      Table 5-9: Memberships, GIYers vs. All Adults
Consumer Profile
      GIYers Expect to Be Worse Off in 12 Months
      Table 5-10: Economic Outlook, GIYers vs. All Adults by Gender
      GIYers Financially Conservative
      Table 5-11: Attitudes toward Personal Finances, GIYers vs. All Adults by Gender
      Clothes Viewed with Practical Eye
      Table 5-12: Attitudes toward Fashion, GIYers vs. All Adults by Gender
      GIYers Have Sophisticated Palate
      Table 5-13: Attitudes toward Food and Diet, GIYers vs. All Adults by Gender
      GIYers More Healthy
      Table 5-14: Attitudes toward Health, GIYers vs. All Adults by Gender
High Priority Placed on Environmentally Friendly Products
      Table 5-15: Attitudes toward Environmentally Friendly Products, GIYers vs. All
      Adults by Gender
      GIYers Are Shoppers
      Table 5-16: Attitudes toward Shopping, GIYers vs. All Adults by Gender
      GIYers Shop for Specials and Bargains
      Table 5-18: Price Sensitivity, GIYers vs. All Adults by Gender
      Online Shopping Appeals
      Table 5-19: Attitudes toward Online Shopping, GIYers vs. All Adults by Gender
      Table 5-20: Percent Placing Mail/Phone/Internet Order in Last 12 Months by
      Type of Order and Amount Spent, GIYers vs. All Adults by Gender
      GIYers Look to Catalogs
      Table 5-21: Percent Buying Merchandise from Catalogs in Last 12 Months by
      Frequency and Type of Merchandise, GIYers vs. All Adults by Gender
      Advertising Viewed Negatively
      Table 5-22: Attitudes toward Advertising, GIYers vs. All Adults
      Magazine Preferences of GIYers Reflect Different Interests
      Table 5-23: Magazine Preferences of Men, GIYers vs. All Men
      Table 5-24: Magazine Preferences of Women, GIYers vs. All Women

Chapter 6 DIY Consumer Profile: Financial Services
Overview
      DIY and DIFM Taxpayer Segments Defined
      Most Taxpayers Are DIFMers
      Table 6-1: Number of Adults Preparing Tax Returns, DIYers vs. DIFMers
      Most DIYers Use Computers to Prepare Tax Returns
      Table 6-2: Methods Used by DIYers and DIFMers to Prepare Tax Returns
Demographic Profile
      Financial DIYers Younger
Table 6-3: Age of Adults Preparing Tax Returns, DIYers vs. DIFMers by
      Category
      Women More Likely to Use Computer to Do Taxes
      Table 6-4: Gender of Adults Preparing Tax Returns, DIYers vs. DIFMers by
      Category
      DIFMers More Likely to Live outside Big Cities
      Table 6-5: Selected Demographics of Adults Preparing Tax Returns, DIYers vs.
      DIFMers by Category
      Education Divides DIYers from DIFMers
      Table 6-6: Education and Employment Profile of Adults Preparing Tax Returns,
      DIYers vs. DIFMers by Category
      DIYers Using Tax Software Have High Incomes
      Table 6-7: Economic Profile of Adults Preparing Tax Returns, DIYers vs.
      DIFMers by Category
Financial Profile
      DIYers Less Materialistic
      Table 6-8: Attitudes toward Work and Money of Adults Preparing Tax Returns,
      DIYers vs. DIFMers by Category
      Pen-and-Paper Taxpayers More Financially Conservative
      Table 6-9: Attitudes toward Personal Finance of Adults Preparing Tax Returns,
      DIYers vs DIFMers by Category.
      DIFMers More Interested in Financial Services
      Table 6-10: Attitudes toward Financial Services of Adults Preparing Tax Returns,
      DIYers vs. DIFMers by Category
      DIFMers Slightly More Pessimistic about Economy
      Table 6-11: Economic Outlook of Adults Preparing Tax Returns, DIYers vs.
      DIFMers by Category
      Access to Computers Differentiates Approach to Preparing Tax Returns
      Figure 6-1: Percent of Adults Preparing Tax Returns Owning a Computer at
      Home, DIYers vs. DIFMers by Category
      Use of Internet Varies Widely
Table 6-12: Frequency of Internet Use by Adults Preparing Tax Returns, DIYers
     vs. DIFMers by Category
     Table 6-13: Online Activities of Adults Preparing Tax Returns, DIYers vs.
     DIFMers by Category
     Users of On-Site Tax Services Least Likely to Have Investments
     Figure 6-2: Percent of Adults Preparing Tax Returns Who Own Any Investments,
     DIYers vs. DIFMers by Category
     Figure 6-3: Percent of Adults Preparing Tax Returns Who Have Mutual
     Funds/Brokerage Accounts, DIYers vs. DIFMers by Category
     Table 6-14: Type of Investments Owned by Adults Preparing Tax Returns,
     DIYers vs. DIFMers by Category
     DIFMers Hiring Accountants Invest in CDs
     Table 6-15: Bank Accounts of Adults Preparing Tax Returns, DIYers vs. DIFMers
     by Category
     Credit Cards More Scarce among Users of On-Site Tax Services
     Table 6-16: Use of Credit Cards by Adults Preparing Tax Returns, DIYers vs.
     DIFMers by Category
     Users of Tax Software More Likely to Borrow
     Table 6-17: Type of Loans of Adults Preparing Tax Returns, DIYers vs. DIFMers
     by Category
     DIFMers More Likely to Use Insurance Agent
     Table 6-18: Insurance Policies Owned by Adults Preparing Tax Returns, DIYers
     vs. DIFMers by Category
     Table 6-19: Method of Obtaining and Value of Homeowner’s Insurance Policies
     Owned by Adults Preparing Tax Returns, DIYers vs. DIFMers by Category

Chapter 7 DIY Consumer Profile: Automotive
Overview
     Automotive DIYers Defined
     More than One in Three Motorists Change Own Motor Oil
     Table 7-1: Number of Adults Changing Motor Oil in Last 12 Months, DIYers vs.
     DIFMers
Demographic Profile
Automotive DIY Segment Younger
      Table 7-2: Age and Gender of Adults Changing Motor Oil in Last 12 Months,
      DIYers vs DIFMers.
      Many Differences Between DIY and DIFM Automotive Segments
      Table 7-3: Selected Demographic Characteristics of Adults Changing Motor Oil in
      Last 12 Months, DIYers vs. DIFMers
      Table 7-4: Economic Profile of Adults Changing Motor Oil in Last 12 Months,
      DIYers vs DIFMers.
Personal Profile
      DIYers See Selves as Daring and Adventuresome
      Table 7-5: Self Concepts of Consumers Changing Motor Oil in Last 12 Months,
      DIYers vs DIFMers.
      DIYers Changing Own Oil Better at Fixing Things
      Table 7-6: Personal Profile of Consumers Changing Motor Oil in Last 12 Months,
      DIYers vs. DIFMers
Consumer Profile
      DIYers Less Willing to Spend
      Table 7-7: Economic Outlook of Consumers Changing Motor Oil in Last 12
      Months, DIYers vs. DIFMers
      DIFMers More Secure Financially
      Table 7-8: Attitudes toward Personal Finance of Consumers Changing Motor Oil
      in Last 12 Months, DIYers vs. DIFMers
      DIFMers and DIYers Share Many of the Same Driving Habits
      Table 7-9: Driving Habits of Consumers Changing Motor Oil in Last 12 Months,
      DIYers vs. DIFMers
      DIYers More Interested in What’s Under the Hood
      Table 7-10: Attitudes toward Automotive Technology of Consumers Changing
      Motor Oil in Last 12 Months, DIYers vs. DIFMers
      Reasons for Buying Car Differ
      Table 7-11: Reasons for Buying Car of Consumers Changing Motor Oil in Last 12
      Months, DIYers vs. DIFMers
DIFMers More Likely to Buy New Cars
Table 7-12: Attitudes toward New and Used Cars of Consumers Changing Motor
Oil in Last 12 Months, DIYers vs. DIFMers
Table 7-13: Category of Car Most Recently Acquired by Adults Changing Motor
Oil in Last12 Months, DIYers vs. DIFMers
Table 7-14: Next Vehicle Purchase by Adults Changing Motor Oil in Last 12
Months (New or Used), DIYers vs. DIFMers
Foreign Cars Get Higher Rating from DIFMers
Table 7-15: Attitudes toward Foreign and Domestic Cars of Consumers
Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers
DIYers Favor U.S. Pickups and SUVs
Table 7-16: Type of Vehicle Owned by Adults Changing Motor Oil in Last 12
Months, DIYers vs. DIFMers
DIYers Plan to Buy American Vehicle, DIFMers Expect to Buy Foreign Car
Table 7-17: Next Vehicle Purchase by Adults Changing Motor Oil in Last 12
Months (Foreign vs. Domestic), DIYers vs. DIFMers
DIYers More Likely to Buy Car in Near Future
Table 7-18: When Next Vehicle Purchase Planned by Adults Changing Motor Oil
in Last 12 Months (Foreign vs. Domestic), DIYers vs. DIFMers
DIFMers More Information-Intensive When Buying Cars
Table 7-19: Source of Information for Vehicle Purchase by Adults Changing
Motor Oil in Last 12 Months, DIYers vs. DIFMers
DIYers Like Automotive Magazines
Table 7-20: Magazine Preferences of Men Changing Motor Oil in Last 12
Months, DIYers vs. DIFMers
DIFMers Buy Expensive Cars
Table 7-21: Amount Spent on Most Recent Vehicle Purchase by Adults Changing
Motor Oil in Last 12 Months, DIYers vs. DIFMers
DIFMers Join Auto Clubs
Figure 7-1: Percent of Adults Changing Motor Oil in Last 12 Months Who Belong
to an Automotive Club, DIYers vs. DIFMers
DIFMers Depend More on Car Dealerships for Service
Table 7-22: Percent of Adults Changing Motor Oil in Last 12 Months Who
     Obtained Automotive Maintenance/Repair Service by Venue of Service, DIYers
     vs. DIFMers
     Table 7-23: Automotive Service Purchased by Adults Changing Motor Oil in Last
     12 Months, DIYers vs. DIFMers
     AutoZone Top Choice for DIYers
     Table 7-24: Automotive Retail Stores Shopped by Adults Changing Motor Oil in
     Last 12 Months, DIYers vs. DIFMers
     DIYers Buy More Tires
     Figure 7-2: Percent of Adults Changing Motor Oil in Last 12 Months Buying
     Passenger Car Tires, DIYers vs. DIFMers
     Figure 7-3: Percent of Adults Changing Motor Oil in Last 12 Months Buying
     Pickup/SUV/Van Tires, DIYers vs. DIFMers

Chapter 8 DIY Consumer Profile: At-Home Beauty Care
Demographic Profile
     Millions of Women Use At-Home Beauty Products
     Table 8-1: Number of Women Doing At-Home Beauty Care
     Boomers More Likely to Color Hair At Home
     Table 8-2: Women Doing At-Home Beauty Care vs. All Women by Age Group
     Home Beauty Care Attracts Multicultural Women
     Table 8-3: Demographic Profile, Women Doing At-Home Beauty Care vs. All
     Women
     Women Using Nail Polish Better Educated
     Table 8-4: Educational Attainment and Occupational Patterns, Women Doing At-
     Home Beauty Care vs. All Women
     Household Incomes Differ
     Table 8-5: Economic Profile, Women Doing At-Home Beauty Care vs. All Women
At-Home Beauty Care Preferences
     At-Home Hair Colorists Use More Beauty-Care Products of All Kinds
     Table 8-6: Use of Beauty-Care Products, Women Doing At-Home Beauty Care
     vs. All Women
Clairol at Top of List of Hair Coloring Products
     Table 8-7: Hair Coloring Products Used by At-Home Hair Colorists by Type,
     Brand and Frequency of Use
     At-Home Hair Colorists More Likely to Use Wide Range of Hair- Care Products
     Table 8-8: Hair Conditioning Products Used at Home by Type and Frequency of
     Use, At-Home Hair Colorists vs. All Women
     Table 8-9: Most Popular Hair Conditioner Brands, At-Home Colorists vs. All
     Women
     Table 8-10: Use of Hair Spray by Type and Frequency of Use, At-Home Hair
     Colorists vs. All Women
     Table 8-11: Most Popular Hair Spray Brands, At-Home Colorists vs. All Women
     Table 8-12: Use of Hair Styling Creams, Gels and Lotions, At-Home Hair
     Colorists vs. All Women
     Table 8-13: Most Popular Hair Styling Brands, At-Home Colorists vs. All Women
     Table 8-14: Use of Home Permanents and Relaxers, At-Home Hair Colorists vs.
     All Women
Consumer Profile
     Economic Outlook Similar across DIY Home Beauty Care Segments
     Table 8-15: Economic Outlook of Women Doing At-Home Beauty Care vs. All
     Women
     Women Using Hair Coloring Products More Driven Financially
     Table 8-16: Attitudes toward Personal Finance, Women Doing At-Home Beauty
     Care vs. All Women
     Women Using At-Home Beauty-Care Products Shop More
     Table 8-17: Attitudes toward Shopping, Women Doing At-Home Beauty Care vs.
     All Women
     Table 8-18: Shopping Patterns, Women Doing At-Home Beauty Care vs. All
     Women
     Catalog Shopping More Popular
     Table 8-19: Percent Buying Merchandise from Catalogs in Last 12 Months,
     Women Doing At-Home Beauty Care vs. All Women
Table 8-20: Percent Placing Mail/Phone/Internet Orders in Last 12 Months,
       Women Doing At-Home Beauty Care vs. All Women
       Women Using Nail Polish More Attuned to Fashion
       Table 8-21: Attitudes toward Fashion, Women Doing At-Home Beauty Care vs.
       All Women
       Women in DIY Beauty-Care Segment Not More Likely to Diet but They Exercise
       More
       Table 8-22: Attitudes toward Eating, Women Doing At-Home Beauty Care vs. All
       Women
       Figure 8-1: Percent Exercising Regularly in the Last 12 Months, Women Doing
       At-Home Beauty Care vs. All Women

Appendix: Addresses of Selected DIY Market Resources


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Do-It-Yourself (DIY) Consumers in the U.S.: DIY Markets in a Down Economy

  • 1.     Get more info on this report! Do-It-Yourself (DIY) Consumers in the U.S.: DIY Markets in a Down Economy June 1, 2009 As the worst economic downturn in living memory stretches relentlessly into 2009, American consumers in every walk of life are searching for new ways to cope with their diminished financial circumstances and to empower themselves by taking more control of their lives in uncertain times. One increasingly popular survival strategy adopted by more and more American consumers is to take on routine chores and tackle major projects themselves rather than paying others to do them. This completely new Packaged Facts report takes an in-depth look at the exploding population of do-it-yourselfers (DIYers) in remarkably diverse sectors of the economy, including home improvement, food gardening, financial services, automotive and beauty care. By drilling down into Experian Simmons National Consumer Study (NCS) data, the report highlights what makes DIY consumers tick and shows how they differ from their do-it-for me (DIFM) counterparts. The report reveals how the DIY movement is taking hold throughout the American economy, creating both challenges and opportunities for marketers in a wide range of industries. The report begins with an assessment of the trends shaping the DIY consumer movement and an evaluation of the opportunities created by the shift toward self- sufficiency on the part of American consumers. The next chapter provides an overview of the demographics of DIY consumers and an analysis of the size and projected growth of the DIY consumer population. The report continues with separate chapters on DIYers in five major areas: home improvement, food gardening, financial services, automotive and at-home beauty care. Each chapter includes a demographic profile of DIYers, highlights key DIY consumer attitudes, analyzes DIY consumer shopping behavior and assesses the importance of DIY consumers to marketers in each area. Table of Contents Chapter 1 Executive Summary
  • 2. Introduction Background Overview of Report Scope of Report Methodology Trends and Opportunities Do-It-Yourself Turns Trendy during the Great Recession DIY About More than Just Saving Money in Hard Times DIYers Drive Home Improvement Market DIY Trend Accelerates DIY Trend Creates Winners and Losers DIYers Offer Increasing Opportunities Overview of the Market Millions of DIYers Affect Many Segments of the Economy DIYers Have Different Demographic Profiles DIYers Wield Substantial Buying Power Research Suggests Short-Term Dip but Rosy Long-Term Future for Home Improvement Market Many Factors Support Continuing Growth in Number of DIY Consumers DIY Consumer Profile: Home Improvement Most Home Improvers Do It Themselves DIYers Tend to Be Married with Children Extreme DIY Home Improvers Less Affluent Bathrooms Most Popular Remodeling Project DIYers Responsible for Most Remodeling Projects Door Knobs and Lighting Fixtures Lead List of Home Improvement Purchases DIFMers More Involved in Roofing and Carpeting Projects Moderate DIYers Best Customers for Home Improvement Stores
  • 3. DIYers More Confident about Fixing Things DIY Shoppers More Price Conscious Moderate DIYers Are Serious Shoppers Home Improvers Like to Buy from Catalogs and Online Incentive Offers Capture Attention of DIY Home Improvers DIY Consumer Profile: Food Gardeners Millions of Americans Turn to Food Gardening Food Gardening Attracts Boomers Food Gardeners Tend to Be Affluent Homeowners Food Gardening Displays Distinct Regional Patterns Food Gardeners Expect to Be Worse Off in 12 Months Clothes Viewed with Practical Eye Food Gardeners Like to Cook High Priority Placed on Environmentally Friendly Products Food Gardeners Look to Catalogs DIY Consumer Profile: Financial Services Many Taxpayers Are DIYers Most DIYers Use Computers to Prepare Tax Returns Financial DIYers Younger Women More Likely to Use Computer to Do Taxes Education Divides DIYers from DIFMers DIYers Using Tax Software Have High Incomes DIYers Less Materialistic DIFMers More Interested in Financial Services Use of Internet Varies Widely Users of Tax Software More Likely to Borrow DIY Consumer Profile: Automotive
  • 4. More than One in Three Motorists Change Own Motor Oil Automotive DIY Segment Younger Many Differences Between DIY and DIFM Automotive Segments DIYers Changing Own Oil Better at Fixing Things DIYers More Interested in What’s Under the Hood DIYers Favor U.S. Pickups and SUVs DIYers More Likely to Buy Car in Near Future DIYers Like Automotive Magazines AutoZone Top Choice for DIYers DIYers Buy More Tires DIY Consumer Profile: At-Home Beauty Care Millions of Women Use At-Home Beauty Products Boomers More Likely to Color Hair At Home Home Beauty Care Attracts Multicultural Women Household Incomes Differ At-Home Hair Colorists Use More Beauty-Care Products of All Kinds At-Home Hair Colorists More Likely to Use Wide Range of Hair- Care Products Women Using Hair Coloring Products More Driven Financially Women Using At-Home Beauty-Care Products Shop More Women Using Nail Polish More Attuned to Fashion Chapter 2 Trends and Opportunities Market Trends Do-It-Yourself Turns Trendy during the Great Recession DIY About More than Just Saving Money in Hard Times Table 2-1: Economic Outlook, DIYers vs. DIFMers by Category DIYers Drive Home Improvement Market More Americans Start to Grow Their Own Food
  • 5. DIY Lawn Care Becomes More Common More Consumers Do Own Housecleaning and Mix Own Cleaning Products At-Home Beauty Care Gains in Popularity DIY Affects Financial Services Industry More Drivers Take Care of Own Cars Specialized Media Outlets Fuel DIY Movement Hardware Chain Ad Campaign Targets DIYers Market Opportunities DIY Trend Creates Winners and Losers DIY Generates More Interest in Learning How-To Companies with Innovative Products and Services Find Opportunities by Hopping on DIY Bandwagon DIYers Remain Bulwark of Home Improvement Market Table 2-2: Opportunities Related to Shopping and Buying Patterns of DIY Home Improvers in Home Improvement Stores Table 2-3: Opportunities Related to Purchase of Home Improvements by DIYers by Category of DIYer Food Gardeners Offer Increasing Opportunities Table 2-4: Selected Opportunities Related to Lawn & Garden Equipment by Food Gardeners DIFMers Bigger Target for Financial Services Industry Table 2-5: Selected Opportunities Related to Use of Financial Services by Taxpayers, DIYers vs. DIFMers DIYers Offer Hope for Struggling U.S. Automakers Table 2-6: Selected Opportunities Related to DIY Consumers in Automotive Sector At-Home Hair Colorists Important Factor in Beauty Care Industry Table 2-7: Selected Opportunities Related to At-Home Beauty Care Chapter 3 Overview of the Market Demographic Highlights
  • 6. Millions of DIYers Affect Many Segments of the Economy Table 3-1: Number of DIYers by Category of Activity DIYers Cluster in Younger Age Segments Table 3-2: Age Groups, DIYers vs. DIFMers by Category Gender Differences Seen across DIY Segments Table 3-3: Gender, DIYers vs. DIFMers by Category DIYers Have Different Demographic Profiles Table 3-4: Selected Demographic Characteristics, DIYers vs. DIFMers by Category Size and Growth of the Market DIYers Wield Substantial Buying Power Table 3-5: Aggregate Household Income of DIYers by Category DIFMers Remain Important Table 3-6: Aggregate Household Income, DIYers vs. DIFMers Research Suggests Short-Term Dip but Rosy Long-Term Future for Home Improvement Market More DIYers Projected to Focus on Adding Space to Their Homes Table 3-7: Number of Major Home Improvement Projects by DIY Households Carried Out in Previous 12 Months vs. Number Planned for Next 12 Months by Type of Project Many Factors Support Continuing Growth in Number of DIY Consumers Table 3-8: Number of Women Using At-Home Hair Coloring Products by Race and Hispanic Origin Table 3-9: Projected Growth in Number of Women by Race and Hispanic Origin, 2010-2015 Table 3-10: Projected Growth in Number of Women Using At-Home Hair Coloring Products, 2008-2013 Figure 3-1: Percent of Taxpayers Using Computer Software by Age Group Table 3-11: Projected Growth in Number of Taxpayers Using Computer Software to Prepare Tax Returns, 2008-2013 Table 3-12: Projected Growth in Number of Automotive DIYers, 2008-2013
  • 7. Table 3-13: Projected Growth in Number of Food Gardeners, 2008-2013 Chapter 4 DIY Consumer Profile: Home Improvement Overview Home Improvement DIYers Defined Most Home Improvers Do It Themselves Table 4-1: Number of Adults Carrying Out Home Improvement Projects in Last 12 Months, DIYers vs. DIFMers Table 4-2: Number of Households Carrying Out Home Improvement Projects in Last 12 Months, DIYers vs. DIFMers Moderate DIY Households Responsible for Largest Share of Home Improvement Projects Table 4-3: Number of Home Improvements/Remodeling Projects Carried Out in Last 12 Months, DIYers vs. DIFMers Most Popular DIY Home Improvement Projects Listed Table 4-4: Percent of Home Improvement Projects Carried Out by DIYers Demographic Profile Women Major Force in DIY Home Improvement Segment Table 4-5: Age and Gender of Consumers Engaged in Home Improvement Activities in Last 12 Months, DIYers vs. DIFMers DIFM an Urban Phenomenon Table 4-6: Place of Residence of Consumers Engaged in Home Improvement Activities in Last 12 Months, DIYers vs. DIFMers DIYers Tend to Be Married with Children Table 4-7: Selected Demographic Characteristics of Consumers Engaged in Home Improvement Activities in Last 12 Months, DIYers vs. DIFMers Home Improvers More Affluent Table 4-8: Economic Profile of Consumers Engaged in Home Improvement Activities in Last 12 Months, DIYers vs. DIFMers DIFMers Have Expensive Houses Table 4-9: Homeownership Patterns of Consumers Engaged in Home Improvement Activities in Last 12 Months, DIYers vs. DIFMers
  • 8. Home Improvement Highlights Moderate DIYers Most Likely to Have Home Equity Loans Table 4-10: Selected Loans by Type of Loan, DIYers vs. DIFMers Bathrooms Most Popular Remodeling Project Table 4-11: Percent of Home Improvers Carrying Out Remodeling Projects in Last 12 Months by Type of Project, DIYers vs. DIFMers DIYers Responsible for Most Remodeling Projects Table 4-12: Remodeling Projects in Last 12 Months by Category of Home Improver Door Knobs and Lighting Fixtures Lead List of Home Improvement Purchases Table 4-13: Number of Households Buying Home Improvements in Last 12 Months by Type of Improvement DIFMers More Involved in Roofing and Carpeting Projects Table 4-14: Home Improvement Items Bought in Last 12 Months, DIYers vs. DIFMers Most Home Improvers Did Interior Painting in Last 12 Months Figure 4-1: Percent Painting Interior of House in Last 12 Months, DIYers vs. DIFMers Table 4-15: Brand of Paint Used by Home Improvers Painting Interior of House in Last 12 Month, DIYers vs. DIFMers Exterior Painting Also Common Figure 4-2: Percent Painting Exterior of House in Last 12 Months, DIYers vs. DIFMers Moderate DIYers Best Customers for Home Improvement Stores Table 4-16: Percent of Consumers Engaged in Home Improvement Activities Shopping in Home Improvement Stores by Name of Store and Frequency of Shopping, DIYers vs. DIFMers DIFMers Own Tools Too Figure 4-3: Percent of Home Improvers Owning Workshop Tools, DIYers vs. DIFMers Figure 4-4: Percent of Home Improvers Renting Workshop Tools, DIYers vs. DIFMers
  • 9. Table 4-17: Workshop Equipment Owned by Type, DIYers vs. DIFMers Table 4-18: Workshop Equipment Owned by Brand, DIYers vs. DIFMers Personal Profile DIYers More Confident about Fixing Things Table 4-19: Attitudes toward the Home of Consumers Engaged in Home Improvement Activities in Last 12 Months, DIYers vs. DIFMers DIY Consumers More Ornery Table 4-20: Self Concepts of Consumers Engaged in Home Improvement Activities in Last 12 Months, DIYers vs. DIFMers DIYers More Active than DIFMers Table 4-21: Leisure Activities of Consumers Engaged in Home Improvement Activities, DIYers vs. DIFMers DIFMers Are Joiners Table 4-22: Memberships of Consumers Engaged in Home Improvement Activities, DIYers vs. DIFMers Consumer Profile DIFM and DIY Consumers Have Similar Outlook on Economy Table 4-23: Economic Outlook of Consumers Engaged in Home Improvement Activities in Last 12 Months, DIYers vs. DIFMers DIFM Consumers Feel More Secure Financially Table 4-24: Attitudes toward Personal Finance of Consumers Engaged in Home Improvement Activities in Last 12 Months, DIYers vs. DIFMers DIY Shoppers More Price Conscious Table 4-25: Attitudes toward Shopping of Consumers Engaged in Home Improvement Activities in Last 12 Months, DIYers vs. DIFMers Moderate DIYers Are Serious Shoppers Table 4-26: Percent of Consumers Engaged in Home Improvement Activities Visiting Shopping Malls in Last 4 Weeks, DIYers vs. DIFMers Table 4-27: Percent of Consumers Engaged in Home Improvement Activities Shopping in Home Electronics Stores by Name of Store and Frequency of Shopping, DIYers vs. DIFMers
  • 10. Table 4-28: Percent of Consumers Engaged in Home Improvement Activities Shopping in Home Furnishing Stores by Name of Store and Frequency of Shopping, DIYers vs. DIFMers Home Improvers Like to Buy from Catalogs and Online Figure 4-5: Percent Making a Purchase from a Catalog in Last 12 Months, DIYers vs. DIFMers Table 4-29: Percent Placing Mail, Phone and Internet Orders in Last 12 Months by Type and Size of Order, DIYers vs. DIFMers Incentive Offers Capture Attention of DIYers Table 4-30: Percent of Consumers Engaged in Home Improvement Activities Responding to Incentive Offers by Type of Offer, DIYers vs. DIFMers Home Improvers Major Buyers of Appliances and Home Furnishings Figure 4-6: Percent Buying Major Kitchen Appliance in Last 12 Months, DIYers vs. DIFMers Table 4-31: Household Furnishings Bought in Last 12 Months, DIYers vs. DIFMers Media Usage DIYers Use Internet, DIFMers Depend on Newspapers for News Table 4-32: Attitudes toward the Media of Consumers Engaged in Home Improvement Activities in Last 12 Months, DIYers vs. DIFMers Table 4-33: Impact of the Internet on Media Usage of Consumers Engaged in Home Improvement Activities in Last 12 Months, DIYers vs. DIFMers Magazine Preferences Show Cultural Divide between DIY and DIFM Men Table 4-34: Magazine Preferences of Men Engaged in Home Improvement Activities, Extreme DIYers vs. DIFMers Chapter 5 DIY Consumer Profile: GIYers Overview GIYers Defined Millions of Americans Turn to Food Gardening Table 5-1: Number of GIYers by Individuals and Households Demographic Profile of Food Gardeners Food Gardening Attracts Boomers
  • 11. Table 5-2: Age and Gender, GIYers vs. All Adults Non-Hispanic Whites and Republicans Predominate Table 5-3: Selected Demographic Characteristics, GIYers vs. All Adults GIYers Tend to Be Affluent Homeowners Table 5-4: Economic Profile, GIYers vs. All Adults Food Gardening Displays Distinct Regional Patterns Table 5-5: Place of Residence, GIYers vs. All Adults Personal Profile GIYers a Happy Group Table 5-6: Attitudes toward Life, GIYers vs. All Adults by Gender GIYers Think Highly of Themselves Table 5-7: Self-Concepts, GIYers vs. All Adults Woodworking and Antiquing Also Get Gardeners’ Attention Table 5-8: Leisure Activities, GIYers vs. All Adults GIYers Are Joiners Table 5-9: Memberships, GIYers vs. All Adults Consumer Profile GIYers Expect to Be Worse Off in 12 Months Table 5-10: Economic Outlook, GIYers vs. All Adults by Gender GIYers Financially Conservative Table 5-11: Attitudes toward Personal Finances, GIYers vs. All Adults by Gender Clothes Viewed with Practical Eye Table 5-12: Attitudes toward Fashion, GIYers vs. All Adults by Gender GIYers Have Sophisticated Palate Table 5-13: Attitudes toward Food and Diet, GIYers vs. All Adults by Gender GIYers More Healthy Table 5-14: Attitudes toward Health, GIYers vs. All Adults by Gender
  • 12. High Priority Placed on Environmentally Friendly Products Table 5-15: Attitudes toward Environmentally Friendly Products, GIYers vs. All Adults by Gender GIYers Are Shoppers Table 5-16: Attitudes toward Shopping, GIYers vs. All Adults by Gender GIYers Shop for Specials and Bargains Table 5-18: Price Sensitivity, GIYers vs. All Adults by Gender Online Shopping Appeals Table 5-19: Attitudes toward Online Shopping, GIYers vs. All Adults by Gender Table 5-20: Percent Placing Mail/Phone/Internet Order in Last 12 Months by Type of Order and Amount Spent, GIYers vs. All Adults by Gender GIYers Look to Catalogs Table 5-21: Percent Buying Merchandise from Catalogs in Last 12 Months by Frequency and Type of Merchandise, GIYers vs. All Adults by Gender Advertising Viewed Negatively Table 5-22: Attitudes toward Advertising, GIYers vs. All Adults Magazine Preferences of GIYers Reflect Different Interests Table 5-23: Magazine Preferences of Men, GIYers vs. All Men Table 5-24: Magazine Preferences of Women, GIYers vs. All Women Chapter 6 DIY Consumer Profile: Financial Services Overview DIY and DIFM Taxpayer Segments Defined Most Taxpayers Are DIFMers Table 6-1: Number of Adults Preparing Tax Returns, DIYers vs. DIFMers Most DIYers Use Computers to Prepare Tax Returns Table 6-2: Methods Used by DIYers and DIFMers to Prepare Tax Returns Demographic Profile Financial DIYers Younger
  • 13. Table 6-3: Age of Adults Preparing Tax Returns, DIYers vs. DIFMers by Category Women More Likely to Use Computer to Do Taxes Table 6-4: Gender of Adults Preparing Tax Returns, DIYers vs. DIFMers by Category DIFMers More Likely to Live outside Big Cities Table 6-5: Selected Demographics of Adults Preparing Tax Returns, DIYers vs. DIFMers by Category Education Divides DIYers from DIFMers Table 6-6: Education and Employment Profile of Adults Preparing Tax Returns, DIYers vs. DIFMers by Category DIYers Using Tax Software Have High Incomes Table 6-7: Economic Profile of Adults Preparing Tax Returns, DIYers vs. DIFMers by Category Financial Profile DIYers Less Materialistic Table 6-8: Attitudes toward Work and Money of Adults Preparing Tax Returns, DIYers vs. DIFMers by Category Pen-and-Paper Taxpayers More Financially Conservative Table 6-9: Attitudes toward Personal Finance of Adults Preparing Tax Returns, DIYers vs DIFMers by Category. DIFMers More Interested in Financial Services Table 6-10: Attitudes toward Financial Services of Adults Preparing Tax Returns, DIYers vs. DIFMers by Category DIFMers Slightly More Pessimistic about Economy Table 6-11: Economic Outlook of Adults Preparing Tax Returns, DIYers vs. DIFMers by Category Access to Computers Differentiates Approach to Preparing Tax Returns Figure 6-1: Percent of Adults Preparing Tax Returns Owning a Computer at Home, DIYers vs. DIFMers by Category Use of Internet Varies Widely
  • 14. Table 6-12: Frequency of Internet Use by Adults Preparing Tax Returns, DIYers vs. DIFMers by Category Table 6-13: Online Activities of Adults Preparing Tax Returns, DIYers vs. DIFMers by Category Users of On-Site Tax Services Least Likely to Have Investments Figure 6-2: Percent of Adults Preparing Tax Returns Who Own Any Investments, DIYers vs. DIFMers by Category Figure 6-3: Percent of Adults Preparing Tax Returns Who Have Mutual Funds/Brokerage Accounts, DIYers vs. DIFMers by Category Table 6-14: Type of Investments Owned by Adults Preparing Tax Returns, DIYers vs. DIFMers by Category DIFMers Hiring Accountants Invest in CDs Table 6-15: Bank Accounts of Adults Preparing Tax Returns, DIYers vs. DIFMers by Category Credit Cards More Scarce among Users of On-Site Tax Services Table 6-16: Use of Credit Cards by Adults Preparing Tax Returns, DIYers vs. DIFMers by Category Users of Tax Software More Likely to Borrow Table 6-17: Type of Loans of Adults Preparing Tax Returns, DIYers vs. DIFMers by Category DIFMers More Likely to Use Insurance Agent Table 6-18: Insurance Policies Owned by Adults Preparing Tax Returns, DIYers vs. DIFMers by Category Table 6-19: Method of Obtaining and Value of Homeowner’s Insurance Policies Owned by Adults Preparing Tax Returns, DIYers vs. DIFMers by Category Chapter 7 DIY Consumer Profile: Automotive Overview Automotive DIYers Defined More than One in Three Motorists Change Own Motor Oil Table 7-1: Number of Adults Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers Demographic Profile
  • 15. Automotive DIY Segment Younger Table 7-2: Age and Gender of Adults Changing Motor Oil in Last 12 Months, DIYers vs DIFMers. Many Differences Between DIY and DIFM Automotive Segments Table 7-3: Selected Demographic Characteristics of Adults Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers Table 7-4: Economic Profile of Adults Changing Motor Oil in Last 12 Months, DIYers vs DIFMers. Personal Profile DIYers See Selves as Daring and Adventuresome Table 7-5: Self Concepts of Consumers Changing Motor Oil in Last 12 Months, DIYers vs DIFMers. DIYers Changing Own Oil Better at Fixing Things Table 7-6: Personal Profile of Consumers Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers Consumer Profile DIYers Less Willing to Spend Table 7-7: Economic Outlook of Consumers Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers DIFMers More Secure Financially Table 7-8: Attitudes toward Personal Finance of Consumers Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers DIFMers and DIYers Share Many of the Same Driving Habits Table 7-9: Driving Habits of Consumers Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers DIYers More Interested in What’s Under the Hood Table 7-10: Attitudes toward Automotive Technology of Consumers Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers Reasons for Buying Car Differ Table 7-11: Reasons for Buying Car of Consumers Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers
  • 16. DIFMers More Likely to Buy New Cars Table 7-12: Attitudes toward New and Used Cars of Consumers Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers Table 7-13: Category of Car Most Recently Acquired by Adults Changing Motor Oil in Last12 Months, DIYers vs. DIFMers Table 7-14: Next Vehicle Purchase by Adults Changing Motor Oil in Last 12 Months (New or Used), DIYers vs. DIFMers Foreign Cars Get Higher Rating from DIFMers Table 7-15: Attitudes toward Foreign and Domestic Cars of Consumers Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers DIYers Favor U.S. Pickups and SUVs Table 7-16: Type of Vehicle Owned by Adults Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers DIYers Plan to Buy American Vehicle, DIFMers Expect to Buy Foreign Car Table 7-17: Next Vehicle Purchase by Adults Changing Motor Oil in Last 12 Months (Foreign vs. Domestic), DIYers vs. DIFMers DIYers More Likely to Buy Car in Near Future Table 7-18: When Next Vehicle Purchase Planned by Adults Changing Motor Oil in Last 12 Months (Foreign vs. Domestic), DIYers vs. DIFMers DIFMers More Information-Intensive When Buying Cars Table 7-19: Source of Information for Vehicle Purchase by Adults Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers DIYers Like Automotive Magazines Table 7-20: Magazine Preferences of Men Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers DIFMers Buy Expensive Cars Table 7-21: Amount Spent on Most Recent Vehicle Purchase by Adults Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers DIFMers Join Auto Clubs Figure 7-1: Percent of Adults Changing Motor Oil in Last 12 Months Who Belong to an Automotive Club, DIYers vs. DIFMers DIFMers Depend More on Car Dealerships for Service
  • 17. Table 7-22: Percent of Adults Changing Motor Oil in Last 12 Months Who Obtained Automotive Maintenance/Repair Service by Venue of Service, DIYers vs. DIFMers Table 7-23: Automotive Service Purchased by Adults Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers AutoZone Top Choice for DIYers Table 7-24: Automotive Retail Stores Shopped by Adults Changing Motor Oil in Last 12 Months, DIYers vs. DIFMers DIYers Buy More Tires Figure 7-2: Percent of Adults Changing Motor Oil in Last 12 Months Buying Passenger Car Tires, DIYers vs. DIFMers Figure 7-3: Percent of Adults Changing Motor Oil in Last 12 Months Buying Pickup/SUV/Van Tires, DIYers vs. DIFMers Chapter 8 DIY Consumer Profile: At-Home Beauty Care Demographic Profile Millions of Women Use At-Home Beauty Products Table 8-1: Number of Women Doing At-Home Beauty Care Boomers More Likely to Color Hair At Home Table 8-2: Women Doing At-Home Beauty Care vs. All Women by Age Group Home Beauty Care Attracts Multicultural Women Table 8-3: Demographic Profile, Women Doing At-Home Beauty Care vs. All Women Women Using Nail Polish Better Educated Table 8-4: Educational Attainment and Occupational Patterns, Women Doing At- Home Beauty Care vs. All Women Household Incomes Differ Table 8-5: Economic Profile, Women Doing At-Home Beauty Care vs. All Women At-Home Beauty Care Preferences At-Home Hair Colorists Use More Beauty-Care Products of All Kinds Table 8-6: Use of Beauty-Care Products, Women Doing At-Home Beauty Care vs. All Women
  • 18. Clairol at Top of List of Hair Coloring Products Table 8-7: Hair Coloring Products Used by At-Home Hair Colorists by Type, Brand and Frequency of Use At-Home Hair Colorists More Likely to Use Wide Range of Hair- Care Products Table 8-8: Hair Conditioning Products Used at Home by Type and Frequency of Use, At-Home Hair Colorists vs. All Women Table 8-9: Most Popular Hair Conditioner Brands, At-Home Colorists vs. All Women Table 8-10: Use of Hair Spray by Type and Frequency of Use, At-Home Hair Colorists vs. All Women Table 8-11: Most Popular Hair Spray Brands, At-Home Colorists vs. All Women Table 8-12: Use of Hair Styling Creams, Gels and Lotions, At-Home Hair Colorists vs. All Women Table 8-13: Most Popular Hair Styling Brands, At-Home Colorists vs. All Women Table 8-14: Use of Home Permanents and Relaxers, At-Home Hair Colorists vs. All Women Consumer Profile Economic Outlook Similar across DIY Home Beauty Care Segments Table 8-15: Economic Outlook of Women Doing At-Home Beauty Care vs. All Women Women Using Hair Coloring Products More Driven Financially Table 8-16: Attitudes toward Personal Finance, Women Doing At-Home Beauty Care vs. All Women Women Using At-Home Beauty-Care Products Shop More Table 8-17: Attitudes toward Shopping, Women Doing At-Home Beauty Care vs. All Women Table 8-18: Shopping Patterns, Women Doing At-Home Beauty Care vs. All Women Catalog Shopping More Popular Table 8-19: Percent Buying Merchandise from Catalogs in Last 12 Months, Women Doing At-Home Beauty Care vs. All Women
  • 19. Table 8-20: Percent Placing Mail/Phone/Internet Orders in Last 12 Months, Women Doing At-Home Beauty Care vs. All Women Women Using Nail Polish More Attuned to Fashion Table 8-21: Attitudes toward Fashion, Women Doing At-Home Beauty Care vs. All Women Women in DIY Beauty-Care Segment Not More Likely to Diet but They Exercise More Table 8-22: Attitudes toward Eating, Women Doing At-Home Beauty Care vs. All Women Figure 8-1: Percent Exercising Regularly in the Last 12 Months, Women Doing At-Home Beauty Care vs. All Women Appendix: Addresses of Selected DIY Market Resources Available immediately for Online Download at http://www.marketresearch.com/product/display.asp?productid=2118693    US: 800.298.5699 UK +44.207.256.3920 Int'l: +1.240.747.3093 Fax: 240.747.3004