How to Keep SAP Projects on Schedule with B2B Managed Services

How to Keep SAP Projects on Schedule with
OpenText™ Managed Services

OpenText Confidential. ©2014 All Rights Reserved. 2
Agenda
 Introduction
 ERP/B2B Integration Study
 Keeping SAP projects on schedule with
 Customer Examples
 Q&A
+

Introduction
 Managing the integration of SAP and B2B
systems is a complex process
 SAP and B2B projects are implemented
across internal and external users
 Integrated SAP and B2B systems can help
introduce significant operational efficiencies
 SAP B2B integration provides improved
visibility into cross enterprise business
processes

Today’s SAP Systems Need to Support
Global Operations
Distribution
Global HQ
Global companies must manage a network of manufacturing, sales, marketing,
engineering and finance centres
Regional
Marketing &
Sales
Manufacturing
Sales
Manufacturing
Research
& Design
Manufacturing
Shared
Services
Sales
Distribution
Sales
Shared
Services
Sales

Research Findings Validate ROI
3rd Party Validation from Leading Institutions
ROI Study by
Stanford
University
TCO Study by
Hobson &
Company
ERP Study by
AMR Research
Customer-Centric
Study by
SCMWorld
Average of 245%
ROI from B2B
Outsourcing
B2B Outsourcing Value
Study conducted by
Stanford University –
Global Supply Chain
Management Forum
Average of 20-
40% Savings
from B2B
Outsourcing
Total Cost of Ownership
Study and Financial
Model conducted by
Hobson & Company
84% of ERP
Projects are
Delayed due to
B2B Issues
ERP Projects Create
Significant Opportunities
by AMR Research
88% Believe B2B
e-Commerce
Strengths are Key
to Growth
ERP Projects Create
Significant Opportunities
by AMR Research
Managed Services
Trends Study by
Stanford University
96% Reported that
Managed Services
Added Significant Value
to their Overall B2B
Integration Programs
B2B Managed Services
Value & Trends Study
conducted by Stanford
University – Global Supply
Chain Management
Forum

Many Companies Need to Improve
How They Integrate ERP & B2B
 48 percent of respondents said they had lost B2B
connectivity
 34 percent of respondents said B2B integration staff
were supporting ERP related projects
 34 percent of the data feeding ERP systems is
generated externally
 29 percent of respondents said that they had to
prematurely terminate B2B testing programs relating
to external trading partners
 79 percent of respondents have exceptions or
problems on more than one percent of inbound B2B
transactions
 80 percent of respondents plan to move to highly
consolidated ERP environments

The Need for ERP to B2B Integration
 According to the research study there
are a number of key drivers for
integrating ERP and B2B systems
 Significant amounts of ERP data is sourced
from outside a company
 Poor data quality can compromise the value
on an ERP implementation
 Poor B2B integration limits visibility into key
business processes
 High availability of external B2B
communications is critical

Externally Sourced ERP Data
 ERP uses information from various external
sources
 Information can be sourced from customers,
logistics providers and financial service
institutions
 Information derived from different global
standards can be difficult to manage
 Integrating trading partners to remote
manufacturing plants can be a complex
process
On average 34% of data
feeding an ERP system comes
from outside the enterprise

Data Quality Compromises ERP Value
 Externally sourced data is rarely checked
before it enters an ERP system
 Once the information is within ERP, it will
quickly spread across the enterprise
 Inaccurate data can affect downstream
business processes
 Inaccurate data leads to incorrect
electronic documents being created
79% of respondents said that
more than 1% of transactions
needed reworking

High Availability in B2B is Critical
 Ensuring that B2B information is
available 24/7 is crucial to the operation
of an ERP environment
 B2B platforms ensure that externally
sourced information can be used by
internal business applications
 Lack of B2B information could lead to
production line stoppages
 Business critical decisions need to be
made in real time
48% of respondents said they
had lost connectivity with
their B2B system

Program Management
 Integrating ERP and B2B requires
constant monitoring to ensure that any
problems are resolved efficiently
 Changes made to an ERP system may
need to be incorporated into the B2B
platform as well, or vice versa
 Must ensure that the ERP/B2B
integration platforms is tested and
deployed correctly
84% of respondents had
experienced delays with their
ERP B2B integration projects

Over Two Decades of B2B Innovation & Global Experience
Recognized #1 global integration provider
 Pioneer, change agent & visionary leader
 Largest base of 800+ Managed Services customers
worldwide
Most extensive industry experience
 Retail, CPG, Manufacturing, Automotive,
Hi-Tech, Telecom, Financial Services
Unique service competencies
 Global, B2B integration cloud
 Broad mapping/translation services for any document type
 B2B Enterprise Community Management—Active Community
 B2B Expert Operations working for your success

Benefits of Using B2B Outsourcing for
ERP B2B Integration Projects
 Ensures projects remain on time and under
budget with scalable resourcing and ERP
best practices
 Achieves faster ROI from new modules and
transaction types with rapid on-boarding of
trading partners
 Less risk of connectivity loss impacting
manufacturing operations with high
availability architecture
 Improves data quality for 1/3 of externally
originated information via ERP firewall

B2B Helps to Establish an “ERP Firewall”
Out of
Sequence
Documents
Customers and Distributors
Split
Orders
ERP
Apps
Consolidate
Invoices
Confirm
Required
Fields
Translate
Customer
Data
Confirm
Valid
Data
Split by
Payment
Types
Aggregate
Account
Balances
Units of
Measure
Transform
Carrier
Codes
Conforms to
Business
Rules
Check
within
Tolerances
Confirm
Required
Fields
Confirm
Valid Data
Direct & Indirect Material Suppliers
Logistics Providers
Financial Institutions
Link
Invoice
to Payment

Example SAP IDOCs Supported
SAP Integration Expertise -
 Significant Expertise – OpenText has worked
with over 100 companies to integrate their SAP
and B2B systems together
 Extensive Experience with SAP Integration -
Financials, Supply Chain Management,
Advanced Planning and Optimization modules
 Connectivity Options - FTP over VPN or SAP
ALE (certified)
 IDOC status messaging - provides immediate
verification or error status
SHPMNT03
INVOIC01
PEXR2001
PEXR2002
FINSTA01
DELVRY01
ORDERS01
PROACT01
PRICAT01
TRXSTA01

Customer GXS
VPN/Private IP
IDoc
tRFC/Socket
SAP Status
Messages
5/6,11/12,16/
17
ALE
Managed
Services
Enterprise
Application
Integrator
SAP ALE Integration
Managed Services Environment
Customer OpenText

SAP PI Integration - ALE
Managed
Services
Enterprise
ALE
Application
IDoc
tRFC/Socket
VPN/Private IP Integrator
SAP Status
Messages
5/6,11/12,16/
17
PI
Customer OpenText

SAP PI Integration - Adapters
Managed
Services
Enterprise
SMG
GXS
Application
Integrator
Customer
SAP Status
Messages
5/6,11/12,16/
17
Customer OpenText
PI AS2 or SFTP
Internet
IDoc

How Can B2B Managed Services
Keep SAP Projects on Schedule?

Provide a Highly Available Platform
SAP systems need to be able to receive
information from external trading partners
on a 24/7 basis....
 Managed Services operates across a high,
99.95% available, B2B infrastructure with
regional data centres having built in
redundancy, disaster recovery and fail-over
capabilities

Implementing Document Maps
SAP/B2B integration projects can require
numerous document maps to be created
and maintained on an ongoing basis....
 Managed Services provides extensive
any-to-any mapping services and can
provide support for many different types of
SAP IDOCs

Connectivity with SAP
SAP systems need to be connected to
numerous trading partners using many
different global connectivity standards….
 Managed Services can mediate between
any communications standard and
provide direct SAP connectivity via SAP
ALE and SAP PI

Managing Trading Partner Communities
SAP/B2B integration projects require fast
on-boarding of trading partners, anywhere
in the world.....
 Managed Services provides a
comprehensive community on-boarding
service to allow trading partners of any size
or technical capability to be able to connect
to a B2B Platform

Proactively Monitoring Data Quality
All external data needs to be checked for
accuracy and conformance before
entering an SAP system.....
 Managed Services provides proactive
monitoring of all transactions so that if a
problem is detected it can be resolved
before the customer or supplier is
impacted

Program Management
The complex nature of SAP/B2B integration
projects requires skilled resources to keep
these projects on schedule.....
 Managed Services offers dedicated
program managers who monitor the
progress of the SAP/B2B projects and
address any integration issues as they
arise

Provide Global Support
Today’s SAP environment’s cover
multiple plants located in many different
regions of the world.....
 Managed Services offers a 24/7 multi-lingual
support service so that problems
can be addressed as quickly as possible,
anywhere in the world

North American Tier 1 Auto Supplier
Customer Case Study – OpenText™ Managed Services
 Managed Services was deployed to implement over 600 maps and
provide global connectivity to over 3000 partners
 Full integration with SAP to allow publication of SAP IDOCs
 Provision of Program Managers to co-ordinate the expected 150
Solution Deployed
change requests per quarter
Business Benefits Obtained
 95% reduction in personnel across their global EDI support team
 Allowed the development of a new order processing system which
was based on a common B2B platform, allowing all global functions
and partners to be seamlessly integrated together
This Tier 1 Automotive
supplier is one of the largest in
the industry they supply all the
major OEMs around the world.
They have $16billion in
revenue and have nearly
147,000 employees across 150
manufacturing sites, 53
customer centers and 33
technical centers across 38
countries.
Business Issues
 Needed to reduce operational costs across their global business due
to divestiture and competing in a tough economic environment
 Wanted to fully integrate their B2B platform to a new e-payments
solution and an ERP system which was being deployed globally
Company Overview

Australian Aftermarket Parts Retailer
 Managed Services and Intelligent Web Forms are used to manage the
 Integration with their SAP environment allows them to transmit
purchase orders and other forms of IDOC documents. The IDOCs are
then translated to XML for transmission to Chinese shipping agents
Business Issues
 They needed to find a cost effective way to manage their ever
expanding supply chain and product offerings
 They wanted all documents to be transmitted electronically across
their supply chain
Solution Deployed
on boarding of over 700 suppliers
 Automate extensive manual based processes and provide a means
for all suppliers to trade with them electronically
 Visibility across the supply chain has improved, and provides a more
“efficient, growth driver instead of a resource drain”
Company Overview
This company is a non
franchised retailer of national
and own brand automotive
products. They operate 200
retail stores in Australia and
New Zealand, offering nearly
10,000 products. They have
nearly 700 suppliers and they
also contract ten agents in
China representing 300
factories.

European Industrial Equipment Manuf.
 Managed Services was deployed to help consolidate multiple EDI
platforms on to one, seamless global B2B platform
 OpenText provided full integration to a new Oracle based Transport
Management System and SAP based ERP environments
 Managed the global on-boarding of existing and new suppliers
Business Issues
 Extensive mergers and acquisitions had seen the need to consolidate
numerous EDI platforms and back office business systems
 Needed to improve end to end visibility and tracking of business
transactions and support for multiple languages/document types
Solution Deployed
 Provided scalable, flexible resource to support this company’s global
B2B activities across multiple countries, supporting many standards
 Support for ASNs and e-Invoicing helped to improve visibility of
transactions and payment to its suppliers around the world
Company Overview
This company is one of the
world’s largest producers of
construction and agricultural
equipment. Formed from a
merger of several large
industrial companies, this
company has 33,800 employees,
operating across 170 dealers
and 37 manufacturing plants
around the world. In 2012 they
had just over $20billion revenue

OpenText Differentiation
SAP Integration Requirements OpenText Solution Value Business Value to Customer
• Provides extensive ‘any to any’
mapping skills and allows
consolidation/seamless creation of new
maps to suit the integrated SAP/B2B
environment
Document Mapping
• Expertise in wide variety of cross
industry and regional standards
• Network based translation using
OpenText’s award winning translator
technology
• Supports the industry’s broadest range
of communications protocols
• B2B environment runs on a highly
available infrastructure
• Trading Partners can be connected
irrespective of their technical capability
• Ensures that B2B transactions can
flow smoothly 24/7
• Provides a number of methods to
interrogate externally sourced data and
check for accuracy against known data
analysis rules and criteria
Data Cleansing
• Ensures that information sourced
from external trading partners is
checked and cleaned before entering
an SAP system
• Multi-lingual 24/7 ‘follow the sun’
helpdesk support
• Proactive event monitoring and tailored
escalation processes
• Provision of a program manager for
the duration of outsourcing project
Global Support /
Program Management
• Users across the extended enterprise
can be supported and monitored much
more easily
• Change requests can be dealt with
more efficiently and SAP & B2B
systems remain synchronized
• Full education, communication and
testing of trading partners
• Local on-boarding in 30 countries with
20 languages
Community Management
• Trading partners, in any region of the
world, can be managed effectively both
during and after the SAP/B2B
integration has taken place
Global Connectivity/
High Availability

How to Keep SAP Projects on Schedule with B2B Managed Services

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