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Customer Service &
Social Media
A Customer Service Professionals
‘How To’ Guide to Social Media
What is Social Media?
What This Means To You
and your ability to interact with customers &
influence service and purchase decisions.
BUT…
…I don’t have time or the staff for social media
Customer Service and Social Media
Customer Service and Social Media
Customer Service and Social Media
Customer Service and Social Media
Customer Service and Social Media
Customer Service and Social Media
Customer Service and Social Media
Customer Service and Social Media
Customer Service and Social Media
Customer Service and Social Media

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Customer Service and Social Media