NG 112 in the EU will provide a framework where multi-media content from citizens can be broadcast to Public Safety officials for better situational awareness of an emergent situation or condition. In addition to providing critical additional data points, persons with disabilities will be able to communicate in more ways including Text, Video as well as the traditional voice call. How that network can be built and the operational advantages are shown here with specific use cases.
Next Generation 112 LTD Multimedia Emergency Call Handling
1. Next Generation Emergency Services
Intelligent Routing and Multi-Modal Emergency Communications
Mark J. Fletcher, ENP
Chief Architect
Avaya Public Safety Solutions