1. Mark Denenfeld
211 Lower Regent Street
Beeston
Nottingham
NG9 2DD
E-mail: markden1984@gmail.com
Mobile: 07581394627
I'm an enthusiastic 31 year old father/husband who is looking for a challenge and the opportunity to
progress within a well established company and develop my current skills further. I currently work for
Boots Plc as a frontline customer care advisor and deal with a multitude of queries ranging from
complaints to compliments. I have also taken on a large number of projects including spreadsheets
monitoring staff compliments and training systems to other team members. On a weekly basis I also take
part in a company insights project and highlight any trending issues effecting our call volumes or any
issues in stores which are generating complaints.
I'm an extremely confident worker who enjoys a challenge. I enjoy working within a team and I’m the kind
of person who will go out of my way to help others be that helping people with their workloads or helping
them with any project or systems issues they may have. Although I work well within a team I do have the
initiative and confidence to work by myself, prioritising my own workloads and ensuring that I meet all my
deadlines on time. I have years of experience in customer service and sales both via the telephone or
face to face dealing with all types of queries and complaints I also have previous banking experience.
I have an A-Level in Information Technology and Communications which means I have a more than
average knowledge of computer hardware and software. I have always had a flare with computers and
have a genuine interest in learning new systems and suggesting improvements to current systems
therefore aiding my team and our customers.
Education
I attended Fernwood Comprehensive School between June 1995 and June 2000 where I obtained 12 A to
C’s the most relevant GCSE qualifications are below;
Subject (GCSE) Grade
Math’s B
English C
Double Award Science B/B
History C
Electronics C
Religious Studies B
After leaving Fernwood in June 2000 I went on to study the below A-levels at Bilborough College;
Subject (A-Level) Grade
Information Communication Technology Pass
Electronics Pass
Biology Pass

2. PreviousEmploymentHistory
Gasbox: I worked on many projects at GasboxDMG and during my time with GasboxDMG I helped to set
up the call centre for the Icelandic Kaupthing bank which despite its success in the UK failed due to the
economic crisis in Iceland this however allowed me to further develop skills such as complaint handling
and working under extreme pressures. During the Kaupthing project I developed various new skills such
as banking be that account management or dealing with the moving of large amounts of money. After the
collapse of Kaupthing there were redundancies made but due to my skills I was one of a small number of
people who were kept on to work on a new project, this new role allowed me to further develop my sales
and customer service skills and on numerous occasions I was the top sales person of the week. Due to
the new project only being small Gasbox could no longer pay its over heads and was forced to go into
administration.
Previous to GasboxDMG I worked for United Parcel Services as part of their preferred customer
associate desk, I spent five of my seven customer service years at UPS and developed numerous skills
whilst working for the company for example; I have an excellent telephone manner, experience in sales
and experience in meeting their higher spending customers requirements and explaining how we wish to
develop their business / discuss any outstanding issues whether this be done via e-mail, face to face or
phone / conference call.
 Boots UK Limited


 Stay at home father.
With the birth of my daughter and with my wife already having a great Job, it
was decided that I would stay home full time to care for our daughter.
January 2010
–May 2013
 GasboxDMG
GasboxDMG where I was working in a customer service/sales role. I have
helped work on numerous projects for Gasbox ranging from banking to
sales and general customer service/complaint handling. I also began training
to be a team leader and regularly looked after my own team providing them
with targets,support and plans to help them progress. Unfortunately Gasbox
went into administration so leaving on good terms and with my wife being
pregnant I worked from home as a part time mechanic.
May 2008 –
January 2010

3. United Parcel Services
Preferred Customer service Agent. This role required working and caring for a
portfolio of some of United ParcelServices most valued and highest
spending customers £750k upwards. To achieve this post at UPS I was
handpicked from the main call centre and given 4 promotions and I was also
required to take 3 interviews as this was such an important role, passing all
these interviews made me at the time the youngest person to ever work on
the preferred program. Prior to this post I started as a customer service
advisor in the main call centre dealing with numerous customer complaints
and queries. Before moving onto the Preferred customer program I
completed training to be a team leader and regularly looked after my own
team of agents within the main call centre providing them with training and
various targets.
August 2003-
May 2008
References
I am available for almost immediate start and leaving all previous employers on good terms I can produce
references on request if required.