16. Process of
production
Delivery
Cultural Cultural
product concept
User
interface
Technology

67. Creative firm Production & Product
pre-production
6. Back-office/ 9. Content of
back stage product
5. Internal
production (cultural 11. Product format
1. General communications,
processes, concept etc.) (’cultural product’,
administration management
& financial of HR & work design process performance
management organization 10. Performance and features of product)
production processes
2. Business 14. User interaction, including supply
7. Transactions & configuration of content
model
(purchase,
lease etc.) 13. User interface
3. Value chain 12. Delivery with product
location of product
8. Marketing and
4. Communications with customer
15. User capabilities &
suppliers, collaborators, relationship
media (e.g.
supply chain partners etc. management
consumer electronics)
Communications User experience

77. 1. Type of
innovation
– innovation
characteristics
4. Innovating
agent – innovative
organisation
characteristics
2. Process of 3. Context of
innovation innovation
– innovation – innovation
management system
characteristics characteristics