Linda Bowersox, Advanced Care Center at Lakeview - Speaker at the marcus evans Long-Term Care CXO Summit 2014, delivered her presentation entitled Reducing Staff Turnover through the Development of a Positive Organizational Culture

1. © 2014
Advanced Care Center @ Lakeview

2. •Discuss best practice strategies for recruiting
•Describe effective employee engagement and
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ib ff i
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d
retention strategies
•Articulate the impact that leadership plays in
promoting a positive organizational culture
•Describe strategies the organization can
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utilize to develop bench strength through
succession planning
•© 2014 Advanced Care Center @ Lakeview

3. Culture isn t the most
“Culture isn’t the most
important thing. Culture is the
only thing.”
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Jim Sinegal
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Former CEO, Costco
© 2014 Advanced Care Center @ Lakeview

4. •Developing a strong culture is key
•Focus on clinical and service
excellence
•Enhance staff engagement and
satisfaction
© 2014 Advanced Care Center @ Lakeview

5. •Connection between engagement,
staff satisfaction & outcomes
ff i f i &
•Model service standards
•Develop a culture of accountability
•Promote a safe environment
© 2014 Advanced Care Center @ Lakeview

6. •Ask questions
•Catch the staff doing things right
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ff d
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h
•Allow for mistakes
•Treat everyone with respect
•Listen
© 2014 Advanced Care Center @ Lakeview

7. •Care about the whole person
•Build the team
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•Maintain ongoing communication
•Recognize staff efforts
•See staff as a key customer
© 2014 Advanced Care Center @ Lakeview

8. •Clinical affiliations
Cli i l ffili ti
•Job fairs
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•Promote organizational brand
© 2014 Advanced Care Center @ Lakeview

9. •Atmosphere of growth & development
•Behavioral ‐Based interviews
•Peer interviews
•Solid orientation program
•PTE
•Financial Incentives
© 2014 Advanced Care Center @ Lakeview

10. Highly engaged environment
•Organizational Huddle™
•Leadership rounding
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• CQI
•Leadership development
•Committee involvement
•
© 2014 Advanced Care Center @ Lakeview

11. •Respect in the workplace training
•Policies and procedures promoting respect
•Harassment prevention training
•Whistle blowing
•Chain of command
•Access to HR
•Lateral violence training
© 2014 Advanced Care Center @ Lakeview

12. •Develop service and team standards
•Employee satisfaction survey
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•In the moment recognition
•Promotion from within
•Interdisciplinary collaboration
© 2014 Advanced Care Center @ Lakeview

13. •Manager as mentor, facilitator &
coach
•Staff meetings
•Flexible staffing & scheduling
•Safe & healthy work environment
© 2014 Advanced Care Center @ Lakeview

14. p
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•Mechanisms for providing feedback
•Shared Governance
•P f
Performance management process
•Clinical ladder
•Competitive market analysis
•Mechanisms for resolving conflict
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fl
© 2014 Advanced Care Center @ Lakeview

15. © 2014 Advanced Care Center @ Lakeview

16. • Recruit & promote leaders who
demonstrate our core values
•Ongoing leadership development
•360 Feedback
© 2014 Advanced Care Center @ Lakeview
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17. •Integrated clinical structure
I t
t d li i l t t
•Alignment among clinical & ancillary
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y
departments
•D l b
Develop bench strength
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th
© 2014 Advanced Care Center @ Lakeview

18. •Leaders who develop highly engaged
and satisfied work environments
d ti fi d
k
i
t
retain top talent and provide
outstanding care.
•These organizations are well
positioned to achieve PTE‐LTC.
© 2014 Advanced Care Center @ Lakeview