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1. Serving East Boston, Revere, Chelsea, Winthrop, and Everett A publication of the East Boston Neighborhood Health Center • Volume 2, Issue 2 • Fall/Winter 2015 Your Community, Your Health Find out more about staying healthy with EBNHC on the web: www.ebnhc.org Follow us on Twitter for the latest news in our health care services: twitter.com/ebnhc See what we’re doing in the community on our Facebook page: www.facebook.com/ebnhc Wellness is Working! page 3 Reach Out and Read! page 4 FIND US ONLINE Training and Education inYour Community! The East Boston Neighborhood Health Center (EBNHC) has been providing health services to local communities for more than 45 years; it is one of the largest community health centers in the country. But did you know EBNHC operates a school? EBNHC's Education & Training Institute (ETI) is located just two blocks from Maverick Square at 250 Sumner Street in East Boston. The school offers valuable training to both health center employees and members of the local community, with a focus on career-building. ETI believes that there is a strong connection between health and education. The Institute’s newest program, the Youth and Young Adult Pathways Program, is a great exam- ple of this connection. The Pathways Program partners with the health center’s By Steven Snyder Staﬀ Writer primary care departments to help direct young adults aged 16-24 on a strong and balanced pathway to adulthood. The Program offers ESOL classes, Hi-Set (high school equivalency), Mentoring, Wellness and Career Counseling, and Job Placement—all supported by primary and behavioral health care professionals. Steven Snyder, Vice President of ETI, explains, “Our goal is to give people in our community training and education that can help them get ahead. For some, that might mean going back to school, for others maybe a better paying job, and for even others a specific career path. Our students all have things in common, though. They want to get ahead and they are taking ad- vantage of the opportunity that ETI offers.” Other free Education & Training Institute programs offered to the community include English Language, Certified Nursing Aide Training, CPR, Math and Computer Skills, and more. ETI also partners with Bunker Hill Community College (BHCC); classes are held at BHCC in the evenings. For more information about any ETI program, call EBNHC’s Education & Training Institute at 617-568-6444 or visit at 250 Sumner Street, East Boston, MA. The care you need, when you need it now Located at 10 Gove Street, first floor, three blocks from Maverick Station. The EBNHC Emergency Department:Always Open and Open to All The EBNHC Emergency Department is ready to meet your emergency health needs, right here in your community. Our experienced team gives high-quality treatment to every patient who walks through our doors. And our doors never close. The staff at the East Boston Neighborhood Health Center Happy Holidays! From our family to yours,

2. arranged for a collection box and Cindy’s coworkers pitched in with enthusiasm. According to Cindy, “Some gave eyeglasses and others donated money. We were able to buy several pairs of over-the- counter eyeglasses with that money.” In total, Cindy’s project netted close to 300 pairs of glasses. “I plan to do this every year. I work with a great team of coworkers,” concludes Cindy. Susan Ostrander has an additional conclu- sion to share. “I have been in leadership for many years and I cannot even begin to tell you how Cindy has touched my soul and the other staff members she works with. She is a one of a kind, but what I have found is that EBNHC is full of people just like her. I am fortunate to be working here.” Be sure to put aside any unused eyeglasses from within your circle of family, friends, and coworkers. Cindy’s eyeglass drive will run again in 2016! cation. From ensuring that the department has creamer in the refrigerator for coffee (by the way, she does not drink coffee or use the creamer) to getting things rolling when a coworker is facing hardship (organizing the meal, card, flowers, shopping, etc.), Cindy has it covered. Susan reports that Cindy even drives her to the train station after work because she does not want Susan walking in the dark! When Susan attempts to reimburse Cindy for the bridge toll, Cindy either refuses the money or says that she will use it to buy more goodies or supplies for the team. “She works late, comes in early, and always smiles,” says Susan. When Cindy’s parents died, she wanted to donate their eyeglasses. After consulting with Vision Center staff members Fernando DeSantis and Dr. Charles Maggio and discovering that they knew how to ship glasses to those in need in developing countries, Cindy not only was able to offer her parents’ glasses, but organized a collection and gathered many more pairs. To get the collection started, Cindy talked to her boss and her coworkers in the department. Susan Cindy Maccarone, a representative in patient accounts at EBNHC, is someone who notices the little things and, quietly, takes action. Although her many generous efforts could go unrecognized, her super- visor, Susan Ostrander, Director of Patient Financial Services, would prefer to share the positive atmosphere that Cindy has created and spread in her department and throughout the health center. Susan calls Cindy “Radar,” after the character from the M*A*S*H television series that aired from the early 1970s to the early 1980s. She explains, “Radar was the office administrator who supported the commander of the unit of an Army Hospital during the Korean War. Radar had a way of knowing what the captain needed, what the staff needed, and even what the patients needed. He was never asked to do what he did, and he never wanted anything in return.” At EBNHC, Cindy takes care of everyone without need for compensation or recipro- 2 Your Community, Your Health Fall/Winter 2015 300 Pairs of Eyeglasses—and the Special Woman Who CollectedThem Your Community, Your Health Serving East Boston, Revere, Chelsea, Winthrop, and Everett A publication of the East Boston Neighborhood Health Center Volume 2, Issue 2 Fall/Winter 2015 Editor Steven Snyder Managing Editor Miranda Hersey Associate Editor Marcela Chacón Designer Jonathan Budzyna news Writers Marcela Chacón Steven Snyder Copyeditor Marie Clougher Translation Language School International, Acton, MA Production and Distribution Josh Resnek Your Community, Your Health is published twice a year by the East Boston Neighborhood Health Center. The reproduction, in whole or in part, of any information contained herein and prior is forbidden without express written permission of the publisher. 10 Gove Street • 20 Maverick Square East Boston, MA 02128 Telephone: (617) 569-5800 Website: www.ebnhc.org In ThIS ISSuE By Marcela Chacón Staﬀ Writer Because your good health matters. Wellness is Working..............3 Reaching Out toYouth.........3 A Top Place to Work.............4 Strong and Beautiful..............5 Better Care Through Teamwork ...............................7 Let’s Get Movin’ Update......8 1. We just celebrated our 25th Anniversary! In 1990, EBNHC’s Elder Service Plan was one of the first PACE programs to receive Medicare and Medicaid waivers to operate. 2. The Elder Service Plan is a full Medicare benefit that can start at the age of 55. You don’t need to wait until you are 65 to receive this benefit. 3. The Elder Service Plan has a personalized plan of care for each and every participant. 4. There is NO CO-PAY for medications through the Elder Service Plan! 5. Elder Service Plan participants are fully covered for hearing aids, glasses, and dentures. (These benefits are subject to medical necessity.) 6. 46% of our participants are under the age of 75. 7. 7% of our participants are 95 years of age or older! Imagine! 8. We just opened our new Wellness Center. 9. Elder Service Plan participants can now benefit from acupuncture, massage, yoga, Zumba, and individualized fitness plans. There is no cost or co-pay for any of these services! 10. We are expanding our service area to include: North End, Stoneham, Melrose, Malden, and Medford! We are still covering East Boston, Chelsea, Revere, Winthrop, and Everett. 617-568-6377 www.ebnhc.org/esp TenThingsYou Might Not Know About the Elder Service Plan

3. 3Your Community, Your HealthFall/Winter 2015 Elder Service Plan participants who have been coming to the Wellness Center report anecdotally that they need less medication, and enjoy reduced stress, improved range of motion, better sleep, and better mood! The Wellness Center “has improved my quality of life. It really has!” — Valerie Scott, Elder Service Plan Participant “It is definitely a good addition. I’m happy. I love it!” — Victor Dsouza, Elder Service Plan Participant At the Elder Service Plan Wellness Center we are offering new and exciting programming to expand our core class offerings. Attendee engagement, excitement, and participation remain high. In the next newsletter, we look forward to reporting on the outcomes of the alternative therapies that are offered: medical massage, acupuncture, and Feldenkrais! Make sure you check us out on YouTube! The Wellness Center is featured in two episodes on Checking in with Amy, which you can find at the EBNHC YouTube channel (www.youtube.com/user/EBNHC). If you haven’t been in to check us out yet, please come by! “Wonder what your customer really wants? Ask. Don’t tell.” – Lisa Stone, BlogHer Co-Founder and CEO We asked. The Elder Service Plan participants told. We listened. And, when the doors opened, they came! The doors of the Wellness Center have been open for several months now. We are at the point where we can grit our teeth, cross our fingers, and wonder… “Is it working?” The short answer is a resounding YES! The road toward opening the Wellness Center doors has been bumpy, and has taken several unexpected right-hand turns (or so I have been told). Every department has felt the growing pains associated with opening the Wellness Center. Now we can all sigh in relief that the hard work of starting a new alternative care site is paying off in measurable and positive Elder Service Plan participant outcomes. The first round of preliminary statistics is in: • 60% of the participants who routinely come to the fitness center have LOST WEIGHT. • 59% of the diabetic participants who routinely come to the fitness center have a LOWER A1C*. *A1C statistics reflect only those participants who have a recent A1C reading available for comparison. Wellness is WORKING! By Hollis Graham, RN Wellness Center Manager, Elder Service Plan If the answers to these questions are “yes,” you are eligible to enroll in three Bunker Hill Community College classes that prepare you to earn your Certified Nurse’s Aide license: Clinical Practice, Patient Care Skills, and Clinical Internship! This program is offered through the East Boston Neighborhood Health Center in conjunction with Maverick Landing Community Services and Bunker Hill Community College with generous support from the Mayor’s Office of Jobs and Community Services. FREE CNA Training! Free T-Passes, tutoring, job-placement assistance, and more! Are you between 17 and 24 years old? Do you have a high school diploma or GED? Do you live in the City of Boston? For more information, please call: East Boston Neighborhood Health Center: 617-568-6444 or Maverick Landing Community Services: 617-569-7600 www.ebnhc.org Reaching Out toYoung People through the Arts! The East Boston Neighborhood Health Center (EBNHC) is strongly committed to the youth in our community. In addition to organizing various cultural activities, EBNHC supports a school-based health center that is now located at East Boston High School. There, students can receive comprehensive physical, mental, and den- tal health care. Through this collaboration with the high school, EBNHC continues to promote the health and educational suc- cess of school-aged children in our communities. Stay tuned for news of more cultural programming in the community—and remember to reinforce with your children the message that they do not need drugs or other substances to have fun. Artistic experiences and cultural programming can provide important education about social issues in our communities. The Improbable Players are a group of young and talented artists who use dramatic performances and theater workshops to educate the public about addiction and recovery. The group’s plays are presented by actors who are in long- term recovery from addictions. The Improbable Players presented an educational play at East Boston High School about the dangers of drugs and alcohol. At the end of the presentation, members of The Improbable Players spoke openly about their own recovery experiences. Students had the opportunity to engage in a conversation about the struggles faced by people with these illnesses, as well as the steps toward finding a path to recovery. By Marcela Chacón Staﬀ Writer

4. 4 Your Community, Your Health Fall/Winter 2015 State Representative Adrian Madaro joined the East Boston Neighborhood Health Center's (EBNHC) Pediatrics Department recently to promote reading by and to children of all ages. Research has long indicated that reading to and with a child helps stimulate the healthy growth of the child. The Reach Out and Read Program, along with Leanne’s Dream Fund, has supplied many new books to the By Steven Snyder Staﬀ Writer The Elder Service Plan helps older adults stay in our community and live in their own homes, for as long as possible. It is the ideal solution for older adults and families who want an alternative to nursing home care, but need a care partner to arrange for the right combination of services to keep a loved one at home. To find out more, call 617-568-6377, TTY 800-439-0183, or visit us at www.ebnhc.org/esp. Serving residents 55+ in East Boston, Chelsea, Revere, Everett, andWinthrop. Keepinghealthyis justpartofmyplan EAST BOSTON NEIGHBORHOOD HEALTH CENTER ELDER SERVICE PLAN State Representative Adrian Madaro and Clifford Help Children to Reach Out and Read health center throughout the year. The books are given to patients at well visits. Representative Madaro read to and joked with the kids, but was very serious about the topic. “There is nothing more important than making sure kids have the best education. Parents can do very well at home simply by getting their kids interested in reading at a young age. We are thankful that EBNHC helps drive this effort with their many patients.” EBNHC:ATop Place to Work! underway this year. ‘It truly is allowing people to express their personalities,’says chief executive Manny Lopes. ‘It builds a deeper relationship.’” The full list of Top Places to Work was published in the November 12, 2015, edition of The Boston Globe. There, the selection process was explained: “The Globe invited 2,178 companies to participate in this year’s Top Places to Work survey, 357 went all the way through the process. Nearly 77,000 employees completed confidential surveys, rating their employers based on 24 statements about direction, execution, connection, management, work, pay and benefits, and engagement.” As The Globe pointed out, “…making the cut is no small feat.” Manny Lopes, EBNHC CEO, commended the health center’s staff in an internal announcement. “This accomplishment is only possible because of you, the amazing team that makes us what we are.” (in photo above, from left: EBNHC Board Chair Rita Sorrento, President and CEO Manny Lopes, Human Resources Director Linda Dailey, Chief Medical Officer Jackie Fantes, and Vice President of Operations Lili Silva) The East Boston Neighborhood Health Center (EBNHC) earned a spot on The Boston Globe’s Top Places to Work list for 2015. Honored for the second year running, EBNHC was included in the Top Places to Work 2015: Large category. In a Top Places to Work preview published in The Globe’s November 11, 2015, issue, EBNHC was highlighted in a special section focused on companies with unique traditions that make employees happy. EBNHC’s tribute read: “At the East Boston Neighborhood Health Center, employee gatherings aren’t just for the workers; they are about them as well, focused on staff members’ hobbies or skills. Recently, the staff gathered to watch a documentary about Juli Windsor, a physician assistant at the health center who, in 2014, became one of the first people with dwarfism to complete the Boston Marathon. (The filmmaker was Boston Globe staff writer David Abel.) Up next is a photography exhibition featuring the work of several talented staffers. For holiday parties, the center puts together videos of skits and musical performances starring employees. Last year’s video featured workers lip-synching and dancing along to Pharrell Williams’s song ‘Happy’; a Star Wars-themed production is By Marie Clougher Staﬀ Writer

5. 5Your Community, Your HealthFall/Winter 2015 1. Spray a medium pan with nonstick, fat-free cooking spray. Sauté green bell pepper and corn until softened (about 5 minutes). 2.Add green onion and tomato. Cook until the vegetables are heated through (about 5 minutes). 3. Stir in cilantro. 4. Heat the whole-wheat or corn tortillas in a separate pan. Place the cheese and vegetables on the tortilla while it is still in the pan. Fold the quesadilla in half and continue to cook until the cheese is melted and the tortilla is lightly brown. Time: 25 minutes Difficulty: Easy Vegetable Quesadillas Healthy Meal Idea Total Calories: 129 Protein: 7 g Carbohydrate: 20 g Fat: 2 g Cholesterol: 5 mg Saturated Fat: 1 g Sodium: 286 mg Fiber: 11 g Transfat: 0 g Serves: 4 Nonstick, fat-free cooking oil spray 2 green bell peppers, sliced 1/2 cup frozen corn, thawed 1/2 cup tomato, chopped 1/2 cup green onion, sliced 2 tablespoons fresh cilantro, chopped 4 whole-wheat or corn tortillas 1/2 cup shredded low-fat mozzarella cheese INGREDIENTS INSTRUCTIONS Puzzle Corner Sudoku Fill in the blanks with numbers so that each 3x3 sub-region contains the numbers 1-9! A number may not appear twice in the same row, in the same col- umn, or in a 3x3 sub-region. Word Scramble Unscramble the words! Each word can be found in one of the headlines or stories in this paper. Answers on page 8! Open 7 days a week! New patients always welcome. Call 617-568-4477 to make an appointment. Located at 10 Gove Street, East Boston. Just three blocks from Maverick Station on the Blue Line! The Pediatrics Department at East Boston Neighborhood Health Center Keeping your child healthy and happy: Strong, Healthy, and Beautiful—Inside and Out EBNHC recognizes women’s roles as vital in our society, and values their leadership as they work for the future of our community. Supporting the “Miss El Salvador Massachusetts” contest means more than recognizing and celebrating women’s beauty. Through the health cen- By Marcela Chacón Staﬀ Writer ter’s collaboration with the “Miss El Salvador Massachusetts” pageant, contest participants will have the opportunity to volunteer in different departments at EBNHC, learning more about their community and strengthening their leadership skills. Project SHINE Offers PrEp East Boston Neighborhood Health Center’s (EBNHC) Project SHINE is pleased to offer the community an additional preventive measure against HIV. The new measure, called PrEp (Pre-Exposure Prophylaxis), is prescribed as a daily pill that prevents HIV-negative people from becoming infected. For more information about PrEp through Project SHINE, please contact the Project SHINE Office: 79 Paris Street, first floor East Boston, MA 02128 617-568-4490 For more information about PrEp, visit www.whatisprep.org. By Alejandro Galeano-Molina EBNHC HIV Health Educator

6. 6 Your Community, Your Health Fall/Winter 2015 Bilingual Corner The Digestive System: El sistema digestivo Large Intestine: Intestino grueso Appendix: Apéndice How do you say it? ¿Como se dice? Headache Dolor de cabeza Runny nose La nariz mucosa Cough La tos Sore throat Dolor de garganta Flu La gripe Cold Resfrío Backache Dolor de espalda Tonsillitis Amigdalitis Small Intestine: Intestino Delgado Esophagus: Esófago Stomach: EstomagoLiver: Hígado Gallbladder:Vesícula biliar Pancreas: Pancreas Rectum: Recto This past year, children from EBNHC’s CATCH (Children’s Access to Coordi- nated Healthcare) program were invited to both Red Sox and Celtics games. CATCH participants were able to meet players and venture on to field and court. Thanks to the Boston teams for their kindness to the young fans! CATCHVisits Fenway and the Garden By Steven Snyder Staﬀ Writer We are pleased to announce that flu vaccines are now available to everyone. You do not need to be an EBNHC patient in order to receive a vaccine. If you would like to be vaccinated, please call Monday-Friday to make an appointment: ADULT MEDICINE 617-568-4401 (over age 15) PEDIATRICS 617-568-4477 (children under 15) WhatYouNeedtoKnowAbouttheFlu Call the health center if you have the flu AND… • you have difficulty breathing • you are no better after 5 days • you are pregnant • you have asthma • you have a serious chronic disease If you have a cough and you come to the health center, wear a mask AT ALL TIMES. Masks are available as you enter the health center. Stay home until you are fever-free for 24 hours. Protect yourself: Wash your hands. Staying healthy When to call us What to do Protect yourself: Get both a seasonal flu shot and an H1N1 flu (swine flu) shot. Protect others: Cough in your sleeve to prevent the spread of germs. Remember, most people with flu do NOT need prescription medication. Rest and drink plenty of fluids. Protect yourself and your family. Get vaccinated! FAMILY MEDICINE 617-568-4800 (adults and children) Is it the flu? If you have: coughfever headache chills ... it’s the flu!

7. 7Your Community, Your HealthFall/Winter 2015 “Checking in with Amy” is a health and wellness TV show for adults 55+ presented by Amy Goldberg, RN. Chelsea: Monday at 6:00 pm andThursday at noon on Channel 3 Everett: Monday at 8:00 pm and Friday at 5:30 pm on Channel 3 Revere: Monday at 6:00 pm andThursday at 1:00 pm on Channel 8 Winthrop: Monday at 5:00 pm,Thursday at 1:00 pm, and Saturday at noon on Channel 3 Learn how to stay healthy and independent, living in your own community. The Doctor and PharmacistTeamYields Better Care Have you ever thought about the importance of the relationship between your doctor and your pharmacist? If you haven’t, consider taking a new and closer look at the way you are managing your health care. There are many problems that can occur if your doctor does not have any communi- By Marcela Chacón Staﬀ Writer cation with your pharmacist. Among them are prescription errors such as a faulty dosage selection due to poor handwriting, inappropriate prescribing that results from a lack of information about the individual patient and/or co-existing treatments, and related difficulties. Who should know your medical record better than your doctor? Your pharmacist! Wouldn’t you feel safer knowing that the prescription you were given at your appointment will be taken care of by a team of professionals? Here at EBNHC we provide the best care possible to our patients. To that end, we have worked really hard to build strong relationships between our pharmacy and our team of physicians. Our pharmacies are located in our main patient care buildings to encourage and facilitate those relationships. Not only do we want to keep our patients safe, but we also strive to provide efficient and quality service. “The clinical staff and the pharmacy are able to work closely together because we are co-located; we share best practices through our medication safety committee and our pharmacy and therapeutics committee. The providers have direct access to the pharmacist for collaboration in case of any patient care need, and the pharmacists have access to our EHR (Electronic Health Record) which is unique to being co-located. Our patients are better served by such a close collaboration,” says Dr. Jackie Fantes, EBNHC’s Chief Medical Officer. She adds, “If a patient has a problem with medications, wherever that complication presents, there is no barrier between the provider and the pharmacist to resolve the issue.” Having a care team that includes your physicians and the pharmacy staff makes your life easier and safer. Be sure you are getting the right care! 10 Gove Street 20 Maverick Square 10 Gove Street • Monday - Friday 8 am to 8 pm • Saturday 9 am to 5:30 pm • Sunday 9 am to 3 pm 20 Maverick Square • Monday - Friday 8 am to 6 pm • Saturday 9 am to 2 pm Our state-of-the-art, onsite pharmacies allow you to get all of your prescriptions right here. We’re located at 10 Gove Street, first floor, and 20 Maverick Square, first floor. Keep an eye out for our Certified Pet Therapy Dog “Sanito” if you have not spotted him yet! Although Sanito joined EBNHC not too long ago, he is already a star in our community! A trained pet- therapy dog, Sanito loves to be around kids and families! Why Sanito? Sanito means “healthy” in Spanish. Sanito’s commitment to the EBNHC community is to support and encourage healthy, happy, and active families! There is nothing like a furry hug from your favorite dog! Sanito looks forward to meeting all of you! Who is Sanito? Have you seen him yet? By Marcela Chacón Staﬀ Writer THE MEDICATIONS YOU NEED, WHERE AND WHEN YOU NEED THEM.

8. 8 Your Community, Your Health Fall/Winter 2015 Puzzle Corner Solutions Sudoku Word Scramble 1. education 2. eyeglasses 3. wellness 4. pediatrics 5. pharmacist 6. sanito At EBNHC, eating healthy, keeping fit, and learning about food and exercise is the deal. Join our programs and become a happy and active member of our community! It’s all about the community! ZumbaFest Baby Mamas Ballroom Farmers Market Social Media Roundup EBNHC continually connects with the community via social media. Your participation is part of what makes our social media efforts successful. Have you connected with us everywhere? Facebook EBNHC: www.facebook.com/EBNHC East Boston Farmers Market: www.facebook.com/EastBostonFarmersMarket East Boston Elder Service Plan: www.facebook.com/EastBostonElderServicePlan East Boston WIC: www.facebook.com/EastBostonWIC Twitter EBNHC: www.twitter.com/EBNHC YouTube EBNHC: www.youtube.com/user/EBNHC Let’s Get Movin’ Fall 2015 Update Let’s Get Movin’ (LGM) participants, parents, siblings, coaches, junior leaders, and volunteers battled to become tug-of- war champions at LGM’s Annual End of the Year Celebration on August 14. The event was the culmination of LGM’s six- week summer program, held during the months of July and August. The festivities celebrated the enormous accomplishments of 183 children who spent the summer swimming, playing sports like soccer and rugby, practicing strength and running drills, and learning about eating healthy and growing their own food at the LGM Community Wellness Garden. By Cristina Weddle, Let’s Get Movin’ Program Coordinator Now the Let’s Get Movin’ 2015-2016 school year program is underway, with nearly a hundred 8-14 year-olds attending after-school sessions twice a week in East Boston and Chelsea. They are coached by a new group of Community HealthCorps Program Leaders who joined the team in September. The leaders motivate LGM participants to become stronger, fitter, and to learn how to make healthy lifestyle choices. How do we to know that participants are getting stronger, fitter, and healthier? We track children’s progress in different categories: upper and lower body strength through a hand grip and long jump test, aerobic capacity through the PACER test, and nutrition and physical activity habits through surveys. Through a longstanding partnership with the Cooking Matters program, we offer cooking classes designed to teach parents how to prepare and shop for healthy meals on a limited budget. The classes also reinforce the nutrition messages that parents learn in the LGM nutrition education groups. Halloween Block Party

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