1. Technology Association of Georgia
Government Technology
February 26 2013
Robert Orr, Ed.D
Chief Information Officer
Howard C. Woodard, Ed.D
Professor of Information Systems
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2. Agenda
 Current environment
 What does that tell us about the future
 Skills needed for the future
 How to survive the Future
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3. What is our current environment?
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4. Signs of the Times
Information Overload
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5. The Environment
The Public Expects Governments to:
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6. The Environment
The Public expects technology to:
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7. Which Means that We Must All:
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8. And
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9. Are Our IT Workforce’s Skills Ready to
Handle this Changing Environment?
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13. Current Workforce Issues
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14. What Does this Tell Us about the
Future?
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15. Our In-house IT Skill Needs will
be Different
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16. Skills Needed for the Future
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17. Three Group of Skills
Employability
Technical Skills
Foundational Professional
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18. Common Qualities Across
All Groups
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19. Future Trends in IT Skills Needs
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20. IT Skills Pyramid
 Tier I - Foundation Skills (Universal Skills)
 Tier II - Common Technical Skills
 Tier III - Industry Specific Technical Skills and
organizational knowledge.
Tier III
Tier II
Tier I
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21. Tier I Skills
 Foundation Skills  Workplace Competencies
 Basic Skills  Management of Time
 Thinking Skills and Resources
 Personal Qualities  Interpersonal Skills
 Management and Use of
Information
 Understanding and
Management of Systems
 Use of Technology
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22. Tier II
 Proficient use of Software and Hardware Tools
 Proficient use of Internet techniques
 Understanding of Hardware & System Architecture
 Troubleshooting of Software and Hardware Problems
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23. Tier III
 Knowledge of and Compliance with Company
Practices and Organization Protocols
 Understanding and Effective Use of Industry
Terminology
 Knowledge of and Compliance with Industry Legal
Requirements
 Knowledge of and Compliance with Company and
Product Standards
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24. Employers Want Employees Who Can
 Apply a systematic, methodical approach to solving a
problem
 Research to see who else knows about the problem
 Develop a rational set of possible solutions
 Test the solutions cost-effectively and efficiently
 Verify that the problem is truly solved
 Document the solution for others
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25. How to Survive the Future
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26. We Need a Roadmap
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34. Solutions that you can influence
• Expand to use individuals not normally used by
offering Alternative Working Conditions.
• Work to keep the IT staff you have.
• Check with local colleges (Academic & Technical) For
Staff Help
• Work with local colleges IT department for project and
consulting assistance.
• Use the Internet to find lessons and webinars that your
employees can use to continue enhancing their skills.
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35. Remember!
For Workforce Solutions,
Be Creative!
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36. What is Your Individual Solutions?
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37. Referencesand Competencies.
Allison, D. H. (2010). The Future CIO: Critical Skills
ECAR Research Bulletin 15.
Economist Intelligence Unit . (2008). The Digital Company 2013: How
technology will empower the customer. London, England, UK: The
Economist.
Evans, N. (2002). Information Technology Jobs and Skills Standards. In B.
L. Hawkins, Technology Everywhere: A campus Agenda for Education and
Managing Workers in the Digital Age. San Francisco, CA: Jossey-Bass, A
Wiley Company.
IBM Global Services. (2008). IBM Global Human Capital Study 2008.
Somers, NY: IBM Global Services.
Pender, L. (2011, 08 01). The Future of IT Skill: What you Need to Keep
Your IT Career Alive.2012-2013 Howard C Woodard, Ed.D
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38. Robert Orr, Ed.D Howard C. Woodard, Ed.D, CCP
Chief Information Officer Professor of Information Systems
J Whitney Bunting College of
Georgia College & State University
Business
Milledgeville, GA 31061 Georgia College @ Robins AFB
Email: robert.orr@gcsu.edu Robins AFB, GA 31098
Email: howard.woodard@gcsu.edu
J Whitney Bunting College of Business
Old Governor’s Mansion
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39. THE END
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