Resume

1. GET IN CONTACT
Mobile: +91-6009307107
Email: phukan1997@gmail.com
PERSONAL DETAILS
Total Experience 2 Years 9 Months
Current Location Dhemaji, Assam
Date of Birth Apr 03, 1997
Gender Male
Marital Status Single / Unmarried
SKILLS
Data Analysis
Zabbix
Management Information System
Time Management
Microsoft Excel
Microsoft Office
Operations Management
SAP And Fiori
Communication
Customer Service
Sales
LANGUAGES KNOWN
English
Hindi
Assamese
COURSES & CERTIFICATIONS
Advance Diploma In Computer Applications
Field Technician Computing And Peripherals
SOCIAL LINKS
https://www.linkedin.com/in/manujdutta/
PROFILE SUMMARY
As a results-oriented professional with a strong
focus on operational efficiency, cost
optimization, and effective communication. With
my meticulous approach and ability to manage
multiple responsibilities, I contribute to the
smooth functioning of operations and the
achievement of organizational goals.
EDUCATION HISTORY
WORK EXPERIENCE
Manuj Dutta
Class X
Board
Medium
Year of Passing
B.Com( Accounting and Finance )
Dhemaji Commerce College, Dhemaji
2018
Graduation
Course
College
Year of Passing
Class XII
Board
College
Year of Passing
AHSEC
Bihpuria College
2015
SEBA
Bishnupur Tekjuri High School
2013
Energy cost management
Apr 2023 to Present
MIS Executive ( Energy Management)
at PAWANSHIV CO MMODEAL PVT LTD
(behalf of Reliance Jio )
Roles and Responsibility
1. Diesel beat plan Vs Diesel filling report (DFR) Vs IEM
entry in subsequent 24-hour checking and analysis of any
GAP
2. Fuel Allotment Monitoring against DG RH and
requirements. Highlight and reduction of high Diesel
usage.
3. Zabbix portal dump analysis (Low fuel level, LFL sites
identifying )
4. All Arrear Bill Payments should be verified properly.
5. Identification of Poor BB Backup sites and unsure
adequate BB utilization at the site.

2. 6. Solar Utilization improvement tracking.
7. IEM Penalty waive cases must be follow-up for issue
closure.
8. Fixed timeline for Visibility Improvement.
9. Avail maximum EB rebate & minimize penalty on
overdue EB bill payments. Follow up towards EB
Reconnection case. Cable fault/ MCB Issue disc cases must
be reconnected within 3 days. Also, keep track of
bottlenecks.
10. First bill / long outstanding post-paid bill pending cases
11. Non-visible sites TRT wise mapping and following up
with respective TRT & Supervisor
12. Monthly report publishing on the above parameters to
all the concerned teams by the 7th of the month.
Sep 2020 to Apr 2023
Service Executive (Digital Repair Specialist) at Relia
nce SMSL Limited (Realince Jio)
Job Responsibilities :
1. Interact with customers on device-related issues and
solve them within a turnaround time (TAT) and
achieved customer satisfaction ratings of 4.7/5.
2. Record job entry in SAP- Customer Relationship
Management (CRM) and FIORI portal
3. Jio Phone, LYF, Wi-Fi Devices, etc. spare parts sell and
achieve the monthly target
4. Handle Jio Points and Jio Stores Team for service-related
queries
5. Monthly visit to Jio Point and Jio Store for Audit and
Training purposes (Service and Parts related)
6. Calling customers to recharge and network-related
queries and achieving daily and monthly target
7. Deposit of cash collected through service
INTERNSHIPS
Reliance Jio Infocomm Limited, 5 Weeks
1. Digital research to understanding the Small and Medium
Businesses (SMB).
2. Understanding the customer value chain and map the
stakeholder for each process in the value chain.
3.Understanding the objectives for each stakeholder and
understanding and map the possible digital tools available
to help SMB. Etc.