Email: info@globalonlinetrainings.com IND: +91-40-6050-1418 Skype: Global.Onlinetrainings USA: +1-516-8586-242 UK:+44 (0)203 371 0077 www.globalonlinetrainings.com SAP CLOUD FOR CUSTOMER(C4C) At Global Online Trainings 2. SAP CLOUD FOR CUSTOMER ONLINE TRAINING •SAP CLOUD FOR CUSTOMER IS ONE STEP ADVANCE THAN SAP CRM MODULE • AS THIS SAP MODULE OFFERS COMPLETE, ROBUST, & MATURE SOLUTION FOR MAINTAINING CUSTOMER RELATION MANAGEMENT. •SAP CLOUD FOR CUSTOMER TRAINING COMES WITH PRE- PACKAGED INTEGRATIONS TO SAP CRM AND SAP ERP, SOCIAL FEATURES AND MOBILE INTERFACES. SAP CLOUD FOR CUSTOMER CAN BE SEEN AS A UNIQUE COMBO OF BROWSER BASED SILVERLIGHT UI, SOCIAL FEATURES OF JAM, SAP HANA, AND SET OF IOS AND ANDROID MOBILE APPLICATIONS AND SAP PI AS OPTIONAL CHOICE. 3. SAP CLOUD FOR CUSTOMER COURSE CONTENT: 1.WARM UP INTRODUCTION OF SAP CLOUD FOR CUSTOMER SAP CLOUD FOR CUSTOMER OVERVIEW SYSTEM LANDSCAPE INDUSTRY SOLUTIONS TENANT LANDSCAPE ON PREMISE SAP CRM VS SAP CLOUD IMPLEMENTATION INTEGRATION TO SAP ON-PREMISE 2) MASTER DATA /FUNCTIONALITY ACCOUNT AND CONTACT MANAGEMENT ORGANIZATIONAL SETUP AND MANAGEMENT PRODUCT MANAGEMENT SYSTEMS PARTNER PROCESSING DATE MANAGEMENT STATUS MANAGEMENT 4. 2.1) TEXT MANAGEMENT EXERCISE FINE -TUNE FUNCATIONALITY 1ST IMPLEMENTATION PROJECT 3) SAP C4C –MARKETING EXTERNAL LIST MANAGEMENT CAMPAIGN MANAGEMENT TARGET GROUP SURVEY SUITE MARKETING FUNDS Q&A 4) SAP C4C -SALES INTRODUCTION OF SALES QUOTATION MANAGEMENT BACK OFFICE INTEGRATION(ECC N SAP CRM) SURVEYS VISIT PLANNING AND EXECUTION TERRITORY MANAGEMENT 5. PRICING MANAGEMENT SAP C4C -SALES OVERVIEW LEAD MANAGEMENT OPPORTUNITY MANAGEMENT SALES LEAD TERRITORY MANAGEMENT SALES PLAN SALES TARGETING Q&A 5) SAP C4C - SERVICE OVERVIEW SOLUTION OVERVIEW CONFIGURATION APPROACH SERVICE CONTRACT MANAGEMENT CUSTOMER CARE SERVICE REQUEST MANAGEMENT SERVICE & REPAIR TICKET MANAGEMENT EMPLOYEE SUPPORT 6. 6) BUSINESS ROLE CONCEPT Q&A USER MANAGEMENT 7) INTEGRATION C4C INTEGRATION WITH ERP USING SAP NET WEAVER PI C4C INTEGRATION WITH ERP USING SAP HANA CLOUD INTEGRATION C4C INTEGRATION WITH CRM USING SAP NET WEAVER PI C4C INTEGRATION WITH CRM USING SAP HANA CLOUD INTEGRATION Q&A 8) OTHER FUNCTIONALITY BUSINESS ANALYTICS (INCL. DASHBOARDS) MOBILITY OUTLOOK INTEGRATION 7. 8) OTHER FUNCTIONALITY(CONT) BUSINESS TASK MANAGEMENT COLLABORATION SOCIAL MEDIA INTEGRATION EMAIL INTEGRATION SMS INTEGRATION TELEPHONY INTEGRATION WORK SHOPS Q&A

1. Email: info@globalonlinetrainings.com IND: +91-40-6050-1418
Skype: Global.Onlinetrainings USA: +1-516-8586-242
UK:+44 (0)203 371 0077
www.globalonlinetrainings.com
SAP CLOUD FOR
CUSTOMER(C4C)
At
Global Online Trainings

2. SAP CLOUD FOR CUSTOMER ONLINE TRAINING
•SAP CLOUD FOR CUSTOMER IS ONE STEP ADVANCE THAN SAP
CRM MODULE
• AS THIS SAP MODULE OFFERS COMPLETE, ROBUST, & MATURE
SOLUTION FOR MAINTAINING CUSTOMER RELATION
MANAGEMENT.
•SAP CLOUD FOR CUSTOMER TRAINING COMES WITH PRE-
PACKAGED INTEGRATIONS TO SAP CRM AND SAP ERP, SOCIAL
FEATURES AND MOBILE INTERFACES. SAP CLOUD FOR
CUSTOMER CAN BE SEEN AS A UNIQUE COMBO OF BROWSER
BASED SILVERLIGHT UI, SOCIAL FEATURES OF JAM, SAP HANA,
AND SET OF IOS AND ANDROID MOBILE APPLICATIONS AND SAP
PI AS OPTIONAL CHOICE.

3. SAP CLOUD FOR CUSTOMER COURSE CONTENT:
1.WARM UP
INTRODUCTION OF SAP CLOUD FOR CUSTOMER
SAP CLOUD FOR CUSTOMER OVERVIEW
SYSTEM LANDSCAPE
INDUSTRY SOLUTIONS
TENANT LANDSCAPE
ON PREMISE SAP CRM VS SAP CLOUD IMPLEMENTATION
INTEGRATION TO SAP ON-PREMISE
2) MASTER DATA /FUNCTIONALITY
ACCOUNT AND CONTACT MANAGEMENT
ORGANIZATIONAL SETUP AND MANAGEMENT
PRODUCT MANAGEMENT
SYSTEMS
PARTNER PROCESSING
DATE MANAGEMENT
STATUS MANAGEMENT

4. 2.1) TEXT MANAGEMENT
EXERCISE
FINE -TUNE FUNCATIONALITY
1ST IMPLEMENTATION PROJECT
3) SAP C4C –MARKETING
EXTERNAL LIST MANAGEMENT
CAMPAIGN MANAGEMENT
TARGET GROUP
SURVEY SUITE
MARKETING FUNDS
Q&A
4) SAP C4C -SALES
INTRODUCTION OF SALES
QUOTATION MANAGEMENT
BACK OFFICE INTEGRATION(ECC N SAP CRM)
SURVEYS
VISIT PLANNING AND EXECUTION
TERRITORY MANAGEMENT

5. PRICING MANAGEMENT
SAP C4C -SALES OVERVIEW
LEAD MANAGEMENT
OPPORTUNITY MANAGEMENT
SALES LEAD
TERRITORY MANAGEMENT
SALES PLAN
SALES TARGETING
Q&A
5) SAP C4C - SERVICE
OVERVIEW
SOLUTION OVERVIEW
CONFIGURATION APPROACH
SERVICE CONTRACT MANAGEMENT
CUSTOMER CARE
SERVICE REQUEST MANAGEMENT
SERVICE & REPAIR
TICKET MANAGEMENT
EMPLOYEE SUPPORT

6. 6) BUSINESS ROLE CONCEPT
Q&A
USER MANAGEMENT
7) INTEGRATION
C4C INTEGRATION WITH ERP USING
SAP NET WEAVER PI
C4C INTEGRATION WITH ERP USING
SAP HANA CLOUD INTEGRATION
C4C INTEGRATION WITH CRM USING
SAP NET WEAVER PI
C4C INTEGRATION WITH CRM USING
SAP HANA CLOUD INTEGRATION
Q&A
8) OTHER FUNCTIONALITY
BUSINESS ANALYTICS (INCL.
DASHBOARDS)
MOBILITY
OUTLOOK INTEGRATION

7. 8) OTHER FUNCTIONALITY(CONT)
BUSINESS TASK MANAGEMENT
COLLABORATION
SOCIAL MEDIA INTEGRATION
EMAIL INTEGRATION
SMS INTEGRATION
TELEPHONY INTEGRATION
WORK SHOPS
Q&A

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