1. MANDY STERTZBACH
1090 Good Hope Road • Monroe, GA 30655
678-357-1941 • mstertzbach@gmail.com
PROFESSIONAL SUMMARY
Highly successful, dynamic, visionary and results-driven Senior Manager offering 17+
years of experience and success in driving world-class cash results, spearheading major
corporate change initiatives, building best-in-class technology infrastructure and
maintaining loyal relationships both domestic and international through modern video
communication.
FINANCE SENIOR MANAGER, ALCATEL-LUCENT
PROFESSIONAL RESPONSIBILITIES
 Scope of responsibility
o Facilitate global cash collections (90% North America/10% global) of $6 billion
annually
o Handle sub-ledger and general-ledger accounting
o Coach and train 38+ employees in PA, TX, GA, and India
o Supervise managers and a full collections staff in both the U.S. and India
o Work cross-culturally with internal global partners
 Financial analysis
o Consistently maintain less than 1% of over 90 day aged accounts receivables
o Oversee cash forecasting ($500M+ monthly) for headquarters in Paris and ensure
accuracy (98%)
o Engage closely with system reporting structure (extremely adept at system
development)
o Identify, investigate, and report financial risk analysis to Parisian headquarters
o Lead weekly cash forecasting calls and manage reporting structure
o Review and approve all financial adjustments (debits/credits)
o Create and implement all finance metrics drastically increasing productivity
 System support/computer skills
o Subject matter expert in SAP ECC version 7.2, Excel, and all standard Microsoft
Office tools
 SAP FI/CO (finance and controller module) working knowledge
• Customer level mastery including order entry and balance sheet
analysis, master data, order entry, billing, and collections
• Profit center level experience including sub-ledger and general ledger
analysis

2. MANDY STERTZBACH PAGE 2
 SAP BW (business warehouse) super user
• Create/edit ad-hoc reporting for financials from the balance sheet
• Business analyst for sales and revenue. Proficient in gathering
detailed user requirements and translating into technical
specifications
 SAP SD FSCM (sales & distribution financial supply chain management)
working knowledge
• Qualified to navigate the SD module, edit and extract data needed for
analysis and reporting, dispute management, promise to pay, and
collections management
 Long 17 year history working in SAP from R/3 to 7.2
o Build media presentations for European headquarters, domestic and foreign
customers, and international banks
 Negotiation and mediation
o Negotiate with executives in 700+ major telecom companies including Sprint and
Verizon
o Negotiate with foreign and domestic banks on $100M+ finance arrangements
o Partner with legal on contract lawsuits, conflict resolution, and mediation of major
contracts
o Mediate and negotiate contract disputes
PROFESSIONAL RESPONSIBILITIES
 Change management
o Facilitate new processes development involving changes with internal systems, third
parties, and organizational structure
o Reorganize team to align with 10+ corporate restructures (hiring/firing/layoffs)
o Partner with IT, supply chain, treasury, order entry, etc. to launch the company into
one system platform
 Legal oversight
o Ensure SOX compliance, identify procedural gaps and bottlenecks
o Draft and execute contractual payment agreements with 700+ customers
o Facilitate accurate invoicing under SOX authority and maintain <5% disputes
o Oversee internal and external audits; identify and close gaps
 Internal partnering
o Credit control for 700+ customers in partnership with treasury
o Ensure accurate cash application with Indian 3rd
party (Accenture)
o Provide support to supply chain organization to facilitate timely receiving of
$500M/month of materials.
o Partner with Controllers on revenue management
 People management

3. o Promote genuine business relationships through daily video and face-to-face
communication.
o Provide weekly training and development through team building and education
o Perpetuate a healthy work/life balance for all employees
MANDY STERTZBACH PAGE 3
SELECTED PROFESSIONAL HISTORY
♦ Senior Manager: Alcatel-Lucent Global Accounts
Receivables 2008 – Present
♦ Manager: Alcatel-Lucent North American Accounts
Receivable 2002 – 2008
♦ Team Lead: Lucent Technologies North American Asset
Management 2000 – 2002
♦ Specialist: Lucent Technologies Biller/Collector 1998-2000
♦ BA University of Georgia: 1996
CAREER HIGHLIGHTS & AWARDS
President’s Club Award: top 75 employees
(from ~ 25,000 in the Americas) – April, 2013
Facilitated merger with French-based Alcatel: 2006
Facilitated the negotiation and execution of many finance agreements > $100M
Facilitated several major outsourcing contracts including Wipro and Accenture (India)
Began career in 1997 on the ground level and earned numerous promotions
Oversaw several major system changes, shifts, and mergers

4. MANDY STERTZBACH
1090 Good Hope Road • Monroe, GA 30065
678-357-1941 • mstertzbach@gmail.com
REFERENCES
Kim Richardson – ALU Director Accounts Receivable
(current manager)
404-771-9812
auntkimee@comcast.net
Frank Delcore – ALU Regional Real Estate Executive Director
(former manager)
908-304-2550
fdelcore@alcatel-lucent.com
Vernon Terrell – ALU Senior Director Contract Mgt
(former manager)
678-478-4678
vterrell@mac.com
Karrie Poole – ALU Manager Accounts Receivable
(current employee)
678-232-6701
karrie.poole@alcatel-lucent.com
Steve Clifton – ALU Manager Accounts Receivable
(current employee)
678-986-7357
Stephen.clifton@alcatel-lucent.com

5. Ed Rivers – retired
(former manager)
678-464-3145

6. Ed Rivers – retired
(former manager)
678-464-3145