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Digital Health Communication
Strategies to Engage Communities
Makala Johnson (@MakalaJohnson)
Mayo Clinic Center for Social Media Associate
April 26, 2013
Agenda
• Our History
• Social Media Platforms
• Case Studies
• Things to Consider
• Questions
1994 – The Today Show
http://www.youtube.com/watch?v=hVKRSsrIqpA
Our History
Mayo Clinic and Word of Mouth
The Internet merely amplifies
word of mouth.
Mayo Clinic’s Social Media
Experience
Center for Social Media
• Exists to improve health globally by
accelerating effective application of
social media tools.
socialmedia.mayoclinic.org
• Social Media Health Network (SMHN)
network.socialmedia.mayoclinic.org
Over 160 member organizations
http://network.socialmedia.mayoclinic.org/
Social Media Platforms
• Facebook
• YouTube
• Twitter
• Blogs
• Pinterest
Facebook
“There is a huge need and a huge
opportunity to get everyone in the world
connected, to give everyone a voice and
to help transform society for the future.”
Mark Zuckerberg
Engagement
Expert(s) Available to Chat
Ask. Listen. Learn.
Facebook Insights
YouTube
Annotations
Efficiency
YouTube Analytics
Information Sharing
Quick Answers
Discussion
• Handle = username (@MakalaJohnson)
• Retweet = Forwarding another user’s tweet to all of your
followers
• Follow = choose to receive another’s tweets in your newsfeed
• Hashtag = the # symbol is used to mark keywords or topics in a
tweet
• #Connecting13
• Direct Message = private tweet sent to a follower
• Twitter Chat (tweetchat) = Twitter meeting where participants
coalesce around a predetermined hashtag
Vernacular
@MayoClinic on Twitter
Online Ideation Twitter Chat #POTF
Link Shortener
http://www.mayoclinic.com/health/crohns-disease/DS00104
http://bit.ly/IAT9o5
Concerns?
• Lost brand consistency
• Difficult to remember
Eliminate barriers to
engagement.
Custom-Shortened Domain
Measurement
Pinterest
• Fastest site to reach 10 million users
• Largely popular among women
• Create boards
• Share, recommend and educate
• Endless scroll
• Inspires action
©2011 MFMER | 3139261-41
What is Pinterest?
Connecting the Dots: Case Study #1
Know Your Numbers
bit.ly/HeartNumbers
Facebook
Twitter
Contest Site and Posting
• Participation:
• 1031
individuals
• 18 teams
MayoClinic.com Ad
Connecting the Dots: Case Study #2
Discovery by Richard Berger, M.D., Ph.D.
(Dean, Mayo School of CME):
Ulnotriquetral (UT) Ligament Split Tear
Jayson Werth’s Experience
Things to Consider Before
Diving In…
• Business Goals?
• Audience?
• Most effective
platforms?
• Desired Outcomes?
• Measurement?
Questions?
Email: johnson.makala@mayo.edu
Twitter: @MakalaJohnson
SocialMedia.MayoClinic.org

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