1. A highly motivated and experienced Supply Chain Manager with a proven track record of successfully leading
and implementing process improvements across all areas of the supply chain/initiatives and teams within global
FMCG companies.
S&OP Planning Demand Planning Production Planning Inventory Planning
Procurement Customer Service People Management
3PL Management Inventory Control Warehouse Management Logistics
Sep- 1998 – Jun-2001 Bachelor Degree -Business administration
Sep-2001 – Jun- 2005 Bachelor Degree- Computer Science
Dec- 2015 – Till Present Investment Gate Company- (Caribou Coffee)
Procurement & Supply Chain Manager
Reporting To – Director-Country Manager
S&OP Planning
• Forecast Accuracy Improvement.
• Segmented approach to forecasting
• Set up the Demand Review Process.
• Lead the monthly Sales and Operations Planning.
• Developing and implementing the demand planning process for the company across different
business lines / Brands.
• Work with the Sales, Marketing, Ops, Manufacturing and Supply Planning team to resolve any
demand related queries / Issues.
• Develop and implement Supply Planning and S&OP Strategy and design distribution network for
delivery of goods to customers at desired customer service levels, cost and freshness including
Inventory Management, efficient working capital management.
• Experience in establishing quality S&OP process - implementation and execution
• Improve forecast accuracy and analyse Business risk & opportunities for attaining revenue growth &
plans.
Mahmoud Aly Mahmoud
CIF, Harm City, and 6th October City- AL Giza- Cairo, Egypt.
mahmoud.aly411@gmail.com
Mob: +2 01060600189
PERSONAL PROFILE
EDUCATION
WORK EXPERIENCE
2. • Led the team of capacity planner's / demand planners for preparing the requirement of long term
and short term capacity enhancement.
• Reviewing business performance viz a viz the forecast and making recommendations to the
business.
• Capacity Planning- Long term capacity planning for demand of next 3 to 5 years
Demand Planning:
• Management of supply of all SKUs within a given portfolio through consultation with the Customer
Development, Marketing, Category and Demand Planning teams
• Introduced S&OP planning and process improvements; participated and presented forecast data at
monthly S&OP meetings with senior management.
• Actively worked with sourcing units, distribution centres and production managers centre in the area of
forecast management, including the monthly loading of sales forecast data onto the ERP system and
analysis of forecast performance
• Monitored production schedule daily, resolved issues and provided feedback to all departments, and
European Distribution Centre which optimised order fulfilment.
• Established and ensured adherence to finished goods safety stock levels and min max levels based on
sales orders and forecast.
• Managed (NPIs) New Product Introductions – ensured forecasts are loaded so as planned introduction
dates are met
• Continuous improvement of the processes within the supply chain through identifying and implementing
improvement opportunities
Production Planning:
• Assess your logistics strategy
• Determine ownership
• Integrate with trading partners
• Rethink that lean inventory strategy
• Open lines of communications with customers
• Go beyond just taking orders
• Think globally
• Use the information wisely
Inventory Planning:
• Ineffective Master Data Management
• Individual goals not aligned to overall objectives
• Lack of communication and collaboration
• Instate an Inventory Team
• Excess Inventory Plan of Action
• Implement an Inventory Control System
Procurement:
• Carry out supplier audits in support of the development of an approved vendor list (AVL)
• Managing a range of preferred suppliers, developing positive supplier relationships aligned to business
• Developing sourcing strategies and innovation in delivering large complex international projects
• Lead role in component and material procurement to include supplier selection, price benchmarking and
price negotiation for production and associated deployment works
3. • Lead role in supplier relationship management including contract negotiation, monitoring supplier
performance, volume leverage and total cost management objectives and ensure adherence to
contractual commitments
• Drive long-term capacity and supply strategies for various components
• Compliance with internal policies, procedures and external governance including EU directives and
regulatory requirements
• Providing mentoring and training to other staff members
• Providing strategic and analytical support to underpin the role of delivering a commercial, cost effective
contract procuring process for the business
• Conduct studies of material costs and supplier services and recommend changes in purchasing
procedures to improve service and/or reduce cost
• Identify cost reductions, efficiency opportunities and contribute to the achievement of efficiency targets
including the development of KPI’s to track improvements of budget vs actual spend
People Management
• Develop relationships with the people you manage
• Set a good example
• Demonstrate integrity
• Evaluate policies and procedures
• Communicate your expectations clearly and accurately
• Explain all goals and objectives
• Adjust your management style if it is not working well
• Create a positive work environment
3PL Management:
• Determine Customer Service Requirements
• Create a 3PL Cross-Functional, Internal Company Team to Meet Occasionally
• Solicit Requests for Quotation (Or Use 3PL RFQ format):
• Visit the Potential Provider's Facilities (Locally first, then the final city at a later date)
• Develop a Project Implementation Plan
• Design Efficient Performance Measurement Systems
Inventory Control:
• Understand the goals of any inventory control system
• Invest in inventory management software
• Create clear labels
• Perform an initial count of your inventory stock
• Manually update your inventory
• Store the updated documents in an organized manner
• Advance to a point-of-sale (POS) inventory management method once your business size grows big
enough to need a more sophisticated form of inventory control
Warehouse Management:
• Risk reduction
• Business review
• Implementation schedule
• Team Building
• Design and customisation
4. • Training
• entire database
Logistics:
• Lead the customer service, supply chain, planning activities, purchasing activities and strategic sourcing
initiatives in line with company objectives.
• Achieved the company’s targets in key service areas such as back orders, fill rates, distribution, inventory
reduction, inventory turns, schedule adherence, cycle time reduction, etc.
• Set up and management of third party contract logistics companies managing budgets and ensuring that
the 3PL’s are operating within cost etc
• Responsible for setup, operational, H&S, quality and environmental issues
• Ensuring compliance to Standard Operating Procedures (SOPs) and company policies
• Manage the performance of vendors / suppliers, ensuring all KPIs are setup and on plan as per agreed
criteria
• Work with other internal functions to ensure smooth transition of distribution solutions Distributors to the
company’s direct set ups
• Continually appraise and re-optimise distribution channels in respect of service requirements and cost
effectiveness of assets, hired services, and 3rd parties.
• Pro-actively seek methods to improve operational efficiencies and performance in line with monitoring
and reporting on KPIs.
• Implement, monitor, and ensure full compliance regarding market returns processes
Jun- 2011 – Till Dec- 2015 Starbucks Coffee Company Egypt – Morocco
SUPPLY CHAIN – Regional Procurement Supervisor
Reporting To – Procurement Manager Middle East
Duties:
• Monitoring data management to keep accurate product, contract, pricing and invoicing information.
• Working closely with suppliers and customers to improve operations and reduce cost.
• Ensuring the personal safety and safe working environment of staff.
• Communicating needs & objectives to managers & key personnel in procurement, logistics & distribution.
• Negotiating contracts to reduce costs and achieve maximum efficiency.
• Providing accurate routing information to ensure that delivery times and locations are coordinated.
• Accurately calculating total supply chain costs in relation to proposed new projects.
• Obtaining quotes for transportation and also making cost comparisons.
• Source suitable suppliers in the local and international market with good pricing and payment terms, and
negotiate long term contracts to achieve economy of purchase.
• Selection of vendors, evaluation of Supplier performance in regular intervals.
• To optimize the cost of purchasing through transparent competitive bidding and negotiating process.
• Maintain a data base of qualified vendors for items purchased and keep it updated.
, Material Requirement planning and ordering at the right time.
• Follow the exact material requirement, store capacity and financial follow ups.
• Follow up of the current market situations and the effects on the Raw and Packing Materials to enable to
control or reduce the cost.
5. • Process Purchase requisitions for procurement of materials from local and foreign market in line with the
delivery requirements of the end users,
• Compare various offers and their terms, specifications of materials, etc., and prepare a comparative
statement before finalizing the Purchase Orders on non-budgeted / purchases,
• Manage conflict of interest arising out of the need to procure the products on time, monitor delivery
period, follow up with vendors for timely supply of materials in line with the agreed delivery schedules as
per Purchase Order,
Supply Chain
• Extensive knowledge of coordinating all of the entities involved in a supply chain.
• Follow up shipping, transportation, insurance and commercial documentation of the purchased materials
with minimum expenses to the company,
• Co-ordinate with freight forwarders for inspection and customs clearance of consignments, follow up on
receiving and inspecting materials, inform the rejection of any material to the supplier within the agreed
time by both organizations.
• Follow up with the concerned suppliers / agents for the reimbursements on rejected goods / credit notes.
• Co-ordinate with Finance Manager on the Insurance policies for various divisions
• Co-ordinate with the Finance Dept. for the payments of the crucial suppliers /agents for not to incur any
loss or for any delay on the deliveries,
• Any other activity related to purchase assigned by the Department Head/ Management.
• Knowledge of managing returns and rejections professionally & promptly with suppliers.
• Extensive experience in the strategic planning and transportation of products.
• Experience of liaising with forwarders and overseas companies to arrange collections.
• Able to negotiating rates with local contractors and also international companies.
• Planning of procurement, production, inventory control, logistics and distribution
Demand Planning,
• Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time
horizons as part of a demand planning function.
• Review historical sales trends, research demand drivers, prepare forecast data, develop statistical
forecast models, and evaluate forecast results.
• Coordinate cross-functional research activities to reconcile significant variances and refine the forecast
model to reflect updated sales and marketing assumptions.
• Interact with sales, marketing, and customer finance to understand demand forecast drivers.
• Utilize a collaborative and consensus approach by working with Sales, Marketing and Customer Finance
to obtain and ensure that current and accurate information is used for demand forecasts.
• Use and maintain the Demand Planning software as the primary forecasting system tool.
• Provide input to the Supply Planning organization in developing inventory strategies on existing items,
new products, and product phase-outs.
Management
• Possessing creative problem-solving and analytical skills.
• Proven ability to ensure that products are delivered in a good state and on time.
• Willingness to work unusual hours.
• Highly effective motivator with strong written and spoken communication skills.
• An ability to handle the pressures arising from having to meet deadlines and targets.
• Able to evaluate complex situations and find solutions for them.
• Having a passion for delivering excellent customer service in a cost effective way.
• I monitor the customer service standards provided by my team. My aim is to motivate them to be passionate about
the service they are providing.
• I am responsible for delivering the implementation of customer service initiatives within my area of responsibility. I
always consider the end customer, and ask the question: “if it does not add value to them then why am I doing this
Performance Competencies:
6. Training
Stress Management
Adaptability/Flexibility
Workload Management
Coaching & Monitoring
Verbal communication
Coordinating & Organizing
Relationship Management
Results Orientation and Initiative
Jun- 2009 – Till – Jun 2011 Starbucks Coffee Company Egypt
SUPPLY CHAIN – Regional Procurement Supervisor
Reporting To – Procurement Manager Middle East
Key Results of Demand Planning:
• A customer demand forecast which incorporates current and accurate market information that allows
the company to correctly predict customer demand and provide its supply chain with the appropriate
information to plan how to meet that customer demand.
• Improved relationships among planners, sales, marketing and finance, which will lead to effective
knowledge sharing and an optimal consensus forecast to better guide the company.
• Refined systems and methods to continually improve forecasts so that the company can better
anticipate customer needs.
• Execute with excellence in the area of customer replenishment and feedback to the Supply Chain
group the opportunities and risks regarding customer replenishment performance metrics.
Logistic Skills,
• Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods;
• Coordinating and controlling the order cycle and associated information systems;
7. • Analysing data to monitor performance and plan improvements and demand;
• Allocating and managing staff resources according to changing needs;
• Liaising and negotiating with customers and suppliers;
• Developing business by gaining new contracts, analysing logistical problems and producing new
solutions.
• Implementing health and safety procedures;
• Managing staff training issues;
• Motivating other members of the team;
• Project management;
• Setting objectives
Nov- 2007 – Till – Sep 2009 Starbucks Coffee Company Kuwait- Qatar
SUPPLY CHAIN – Regional Procurement Officer
Reporting To – Procurement Manager Middle East
Financial Objective
• Analyse Product expiration report & minimize loss.
• Control Cost to balance Profit in the books.
• Planning & procuring goods for ME markets at competitive prices.
• Visit & Evaluate suppliers to meet the brand standards.
Business Objective
• Inventory Management.
• Periodic Analysis of Purchase & Preparation of Comparative & Analytical Reports.
• Reconcile & Process Credit Invoices for Payments.
• Coordination with logistics for local store dispatches
• Provide monthly, quarterly and yearly forecast for the entire product to the supplies
• Making sure that all the data for negotiation is accurate & keep healthy supplier relationship by
meeting them regularly
• Strong communication with the supplier to avoid price increase
• Effective communication, focus on ordering and maintaining availability. Understand in detail SCO
processes local & Int’l
• Controlling about the monthly allocation for 9 countries
Aug- 2004 – Till – Nov 2007 Starbucks Coffee Company Kuwait- SBX Airport Departure
8. Aassistant Manager
Reporting To – Store Manager
• Handling scheduling, training programs, development action plans, seminars, and following up.
• Ensuring daily operational tasks within Starbucks standards.
• Making inventory of all products.
• Handling Marketing programs for store's sales increase.
Oct- 1999 – Till – Aug 2004 Cairo Capital Club – Egypt
Captain- French Restaurant & Pretender
Reporting To – Restaurant Manager
Rolls & Duties:
• 2 years handling the English bar as a bartender.
• Monitor and organize the floor setup and operations.
• Organize out suit catering for more than 400 cover and arrange a big party for top (VIP) in Egypt.
• Set up the bar, start from the new menu, training, following up with the staff, cost.
• Made a good French service (flambé).
• Make the par shift operation check list, following up.
• Handel guest complain guest satisfaction, problem solving.
• Make the walk through, check list.
• Make the weekly and monthly inventory, cost in weekly basses.
• Able to direct all food and beverage efforts toward guest satisfaction division standard and profit.
• Maintain the service stander and speed (stander time).
• Ensure quality of products and the time.
• Having a general knowledge of sales department.
• Made new menu beverages
• Up graded sales and upgraded service
KEY ACHIEVEMENTS:
1- Excelled in handling guest complaints through international restaurants
2- in charge of customer service international co-operator trainer's international restaurants
3- Haw to increase up sell and suggestive selling by international co-operator trainers
Computer Packages: Microsoft Office: Word, Excel, PowerPoint, Access, Outlook, Visio, And Project
SKILLS
9. ERP Systems: SAP, SAP R3, SAP APO, Oracle
Languages: Fluent English, Intermediate French
Supply Chain Distribution Network Optimization
1. 26% Reduction in Inventory
2. 10% Reduction in Lead time to point of consumption;
3. 10% Reduction in Transportation Costs;
4. Implemented agile supply chain by implementing effective S&OP Process
5. Developed Core Competency strategy for supply chain organisation by restructuring the supply chain
functions which directly resulted in the following quantifiable benefits:
6. Implemented Skill Metrics resulting in right personnel handling critical supply chain functions
7. Material Cost Savings around US $ 3 M per annum;
8. Inventory Carrying Costs savings > EGP 6.5 M over a period of 12 months
9. Implemented PULL process to support agility - eliminated safety stock up to US $ 0.75 M;
10. Implemented Direct sourcing and reduced lead time by 30 days;
(RASS) responsible alcohol sales and service (March -2000)
T.C.R. trainer certified by international restaurant (July- 2001)
Customer service by international restaurants (Sep- 2001)
Service and hospitality by international restaurants (Sep- 2001)
(S.C.M) store coffee master (March- 2006)
(ISLC) in store learning coach (April- 2006)
(SSTP) shift supervisor training program (Jun- 2006)
(ACM) area coffee master (Oct- 2006)
(SSW) shift supervisor workshop (Nov- 2006)
(CLC) classroom learning coach (Nov- 2006)
Supply Chain Forum, SWOT 2008- 2009-2011- 2012
Supply Chain & Logistics Certificate (Nov-2010)
Supply Chain Management Certificate Program (March- 2014)
Import & Export skills (Jun- 2016)
Up On Request
INTERESTS/ACHIEVEMENTS
TRAINING COURSES TAKEN:
REFERENCES
