All about Vivo

1. The 9 steps to GoodCustomer Service Skills
Good customerservice isn’t about common best practices but it is about the
RESULTS they manage to achieve.
It just doesn’twork that way.
A good customer service can be measured on following basis-
Number of repeat customers
Number and type of customer complaints received
Number of referrals given by current customers
Sales figure if service is productbased
Customer satisfaction surveys
Benchmarking service with competitors
Rate at which number of customers enrolled to your service
Number of returns
Steps:
Customer service I’d consider satisfying, would always include the following
aspects:
1. Listening. Then listen some more.
Now another thing is to pin your ears back to the consumer. Your clients want to
be heard and understood, and the only way to do that is simply by listening to what
they are saying. It’s important to acknowledge what they’ve said and repeat it back
to them to clarify that you’re addressing the right issue.

2. 2. Increase ofthe speedof service.
I always remember all the customer service reps that responded to me quickly and
resolved my issues the fastest way they can. Time is money.
As a consumer I want to be answered straight away and be provided with a
complex information. Super quick responsetime is a must nowadays. Social media
made customers extremely impatient so business owner can’t afford to answer their
queries after several hours or even days. s.
3. 24/7 availability.
Set expectations: If you aren’t available 24/7, let your customers know when you
can be reached and always provide alternative options such as other channels.
There are various challenges when it comes to customer service, especially social
customer service but with the right tools and with a good strategy, your brand can
focus on the things that will make your customer service better and as a result,
your customers happier.
Everyone expect customer service to be provided whenever he/she need it.
Availability from 9am to 6pm? Give me a break! A 24/7 customer supportservice
is something that can give you an edge over your competitors and indicate that you
really care for your customers. If your office is open 9am – 6pm that means you
are physically present their but after office timing people used to call so your
number should be reachable.
4. FewerSupport Requests
When you make it easy for your customers to access the information they need,
you give them this feeling of control.

3. The modern customer wants control. They want to be able to choosewhere they sit
inside the service centre, or whether they want to update their mobile software or
not. And a lot of this control comes from the amount of information you make
available to your customers.
5. Follow Up with Clients.
All it takes to follow up with consumers is a simple phone call/email , asking them
one or two questions about how they found the service and their experience. In
turn, this causes your clients to realize that your company cares about its clienteles.
Purchasers should feel absolutely cared for.
6. Community support –
Creating a forum or community of your customers is a service in itself, and it’s
one of the services customers appreciate the most. Besides giving you genuine
feedback, a community also gives you the chance to interact with customers and
prove that there are kind and approachable persons behind the desk/phone/email.
7. Schedule Important Dates for Your Customers
Depending on your industry, there are likely certain dates or times of year that are
busier than others. For example:
Mother’s Day, Valentine’s Day, and Christmas are important dates for flower
shops.
April is a peak time of year for tax preparation services, CPAs and Accountants.
Certain conference dates are important for marketing companies.
Show that you’re anticipating your customers’ needs by letting them know weeks
in advance that you’ll be available when they need you most.

4. 8. Mentoring:
A mentoring program can do so much for your business and your team, from
boosting company culture to building employee loyalty. Employees helping their
peers to be even more skilled and talented are a conceptthat should not be
overlooked, so tap into your resources!According to this piece in Harvard
Business Review, "When company leaders are intentional about having the right
conversations regularly take place, employees can self-reflect on their
accomplishments, and managers can supportthem in achieving their true
potential.”
9. Trying to make everyone loyal is a fools game
You must acceptthe fact that not everyone will be loyal to your brand. Trying to
make everyone loyal will test your endurance and may negatively effect your
morale as you inevitably find that this isn’t possible.
Most importantly, make sure you provide additional supportduring peak times;
keeping customers waiting when things are most stressful for them is a surefire
way to disappoint them - and to lose them.