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Can you imagine a chat-bot that can
understand your organizational policies,
eligibility rules and data residing in the HR
systems to answer employee queries or
questions
Not exciting enough?…please have a look
I am not just a chat-bot
for Employees, I am a
revolution in HR
Technology
FusionFox Talent Systems
brings most awaited and
Power packed ChatBot
for your employees
www.fusionfox.info/chatbot-alex
I am Alex, your most awaited Chatbot. I am finally here to
set a new benchmark in HR technology transformation and
fully ready to assist your employees in many ways
I am fully equipped to chat with your employees, answer
their queries, concerns, provide them information that they
need and finally extending the great employee experience
that has never been before
I am magical, I can even
initiate leave request, travel
request or submit expense
report through chat
Would you like to know how?
Please follow me in this presentation
Hey
My Unique approach to understand and respond will amaze you
I am designed to improve quality of employee service, efficiency and make
sure your employees do not wait for information and support they are looking
for
I am capable of
understanding queries
and decide where is the
potential source
I will check hr data
sources if query is
about any value,
balance residing there
If query is about asking
eligibility, policy or rules
then I go-to Policy
framework using ML
If query is for creating
request then I will
validate inputs and if
yes then I proceed
Employee Sense
Receive message
and transform data
into workable text
Comprehend
Understand message
content Category whether
it is related to policy or data
query or it is to create or
submit request or it is a
generic question or greeting
Find
Query data source
based on the
message Category
Search into Policy
Framework
Query HR data Sources
based on Query Type: e.g.
Leave, Salary, Payroll,
calculation formula
Create or submit request.
Supports Leave, Expense
and Travel
Query generic source
with keywords
Search greetings, retrieve
standard responses
Here is my work approach and Architecture
My mentors have designed various machine learning tools to ensure
I do things efficiently and keep learning
Unique Weblink for each Employee
to chat with me, they can plug it
anywhere including in the Outlook
I do not understand query
I Forward
I forward chat query to the concerned chat support
center means I identify query subject and redirect it
to the respective chatroom based on subject. I
collect feedback and respond to the employee
Never mind, I wait for the response for allocated time
let’s say 15 minutes and if I still do not get any
response then I send email to the concerned person
nobody is available in Chatroom
I Send Email
What if
I knew you would like to know this, it depends
on how you want me to take this forward. I can
create service ticket or escalate matter to next level
I do not get answer to the email
I create service ticket
My Support
System, Machine
Learning Tools
and Analytics
How do I handle generic queries using ML
Classify content, define subject, topic followed by keywords and I will find most relevant answer
How do I handle structured policy or data query using ML
Define your policy structure Grade-wise, position-wise and setup data query rules by selecting
query class (data source name), query code (code of the element e.g. Comp Off in this case)
How do I handle structured policy or data query using ML
Integrate your policy documents in the Machine Learning Setup to enhance employee experience
Redirecting to Experts
Chat Room 1: Job Queries
Press this button to record this as generic question
I also learn from my backend Support Team
To answer generic questions
ADAPTION OPTIONS
Deploy at your pace, start from anywhere
and go to any level
A
B
C
D
Start
Start with offering employees chat for generic
queries and backend handling
Gear Up
Include Structured policy discoverer and
Enable data query into the chat
Move On
Now move to next level and enable
transaction or request generation thru chat
Extend
Extend this platform for Job related
queries, learning and chat driven training
Extend when ready to achieve more with
FusionFox ChatBot
Structured
Policy Query
Structured Data
Enquiry/ Query
Transaction
Generator
Job Related
Learning
Power Packed
Sum up: 5 KEY REASONS
To plug this revolutionary ChatBot into your HR technology platform
1
2
3
4
5
Revolutionize your HR
Single ChatBot with diverse capabilities to
uncover a new world of possibilities
On Cloud and On Premise
You can either deploy on public cloud or
In your own premise
Flexible Licensing
You can decide if you wish to buy
perpetual license or go with SaaS model
Easy Integration
We use API and standard web services to
pull and push data from external sources
Single Sign-on
Out of box integration with active
directory to enable single sign-on
Easy to Adapt
Robust Technology
Did I impress you?
If yes, then enroll your organization with us. We will
inform you when we are available to serve you
We are a start-up doing extensive work in Artificial Intelligence and demo
or implementation is done on first come first serve basis
For enrollment or demo please write to us at alex@fusionfox.info
Product visit: https://www.fusionfox.info/chatbot-alex

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ChatBot Employee Query and Service Manager HR HCM Machine Learning AI Artificial Intelligence

  • 1. Can you imagine a chat-bot that can understand your organizational policies, eligibility rules and data residing in the HR systems to answer employee queries or questions Not exciting enough?…please have a look I am not just a chat-bot for Employees, I am a revolution in HR Technology FusionFox Talent Systems brings most awaited and Power packed ChatBot for your employees www.fusionfox.info/chatbot-alex
  • 2. I am Alex, your most awaited Chatbot. I am finally here to set a new benchmark in HR technology transformation and fully ready to assist your employees in many ways I am fully equipped to chat with your employees, answer their queries, concerns, provide them information that they need and finally extending the great employee experience that has never been before I am magical, I can even initiate leave request, travel request or submit expense report through chat Would you like to know how? Please follow me in this presentation Hey
  • 3. My Unique approach to understand and respond will amaze you I am designed to improve quality of employee service, efficiency and make sure your employees do not wait for information and support they are looking for I am capable of understanding queries and decide where is the potential source I will check hr data sources if query is about any value, balance residing there If query is about asking eligibility, policy or rules then I go-to Policy framework using ML If query is for creating request then I will validate inputs and if yes then I proceed
  • 4. Employee Sense Receive message and transform data into workable text Comprehend Understand message content Category whether it is related to policy or data query or it is to create or submit request or it is a generic question or greeting Find Query data source based on the message Category Search into Policy Framework Query HR data Sources based on Query Type: e.g. Leave, Salary, Payroll, calculation formula Create or submit request. Supports Leave, Expense and Travel Query generic source with keywords Search greetings, retrieve standard responses Here is my work approach and Architecture My mentors have designed various machine learning tools to ensure I do things efficiently and keep learning
  • 5. Unique Weblink for each Employee to chat with me, they can plug it anywhere including in the Outlook
  • 6. I do not understand query I Forward I forward chat query to the concerned chat support center means I identify query subject and redirect it to the respective chatroom based on subject. I collect feedback and respond to the employee Never mind, I wait for the response for allocated time let’s say 15 minutes and if I still do not get any response then I send email to the concerned person nobody is available in Chatroom I Send Email What if I knew you would like to know this, it depends on how you want me to take this forward. I can create service ticket or escalate matter to next level I do not get answer to the email I create service ticket
  • 8. How do I handle generic queries using ML Classify content, define subject, topic followed by keywords and I will find most relevant answer
  • 9. How do I handle structured policy or data query using ML Define your policy structure Grade-wise, position-wise and setup data query rules by selecting query class (data source name), query code (code of the element e.g. Comp Off in this case)
  • 10. How do I handle structured policy or data query using ML Integrate your policy documents in the Machine Learning Setup to enhance employee experience
  • 11. Redirecting to Experts Chat Room 1: Job Queries Press this button to record this as generic question I also learn from my backend Support Team To answer generic questions
  • 12. ADAPTION OPTIONS Deploy at your pace, start from anywhere and go to any level A B C D Start Start with offering employees chat for generic queries and backend handling Gear Up Include Structured policy discoverer and Enable data query into the chat Move On Now move to next level and enable transaction or request generation thru chat Extend Extend this platform for Job related queries, learning and chat driven training Extend when ready to achieve more with FusionFox ChatBot Structured Policy Query Structured Data Enquiry/ Query Transaction Generator Job Related Learning
  • 13. Power Packed Sum up: 5 KEY REASONS To plug this revolutionary ChatBot into your HR technology platform 1 2 3 4 5 Revolutionize your HR Single ChatBot with diverse capabilities to uncover a new world of possibilities On Cloud and On Premise You can either deploy on public cloud or In your own premise Flexible Licensing You can decide if you wish to buy perpetual license or go with SaaS model Easy Integration We use API and standard web services to pull and push data from external sources Single Sign-on Out of box integration with active directory to enable single sign-on Easy to Adapt Robust Technology
  • 14. Did I impress you? If yes, then enroll your organization with us. We will inform you when we are available to serve you We are a start-up doing extensive work in Artificial Intelligence and demo or implementation is done on first come first serve basis For enrollment or demo please write to us at alex@fusionfox.info Product visit: https://www.fusionfox.info/chatbot-alex