Dear Sir Warm regards I am Madhur Rai, a pragmatic professional with 17+ years’ experience in the Hospitality industry. A hotel management graduate with Masters Degree in Commerce; I have worked in various departments in hotels as well as restaurants ranging from Food & Beverage (Service), Room divisions -Front office operations at key positions. My first job assignment with hotels was as a Front office Assistant/Club room host with The Hilton, New Delhi (The Lalit, New Delhi) in 1997 & as an Executive Assistant Manager (E.A.M) with Sunlake group of Hotels, Indonesia till 2009.After which, I relocated to Spain and currently working as a Restaurant General Manager with Pizzeria Express Italiana,Salou, from December 2009 till date. My work experience includes working in India as well as abroad in countries like Israel, Indonesia & Spain which gave me opportunities to excel as a people’s person & a team leader, pioneering in Guest Relations. Having worked with people from different origins & cultures has enriched my learning as a leader. My key deliverables as an EAM with the Sun Lake Group of Hotels, Indonesia (2004 – 2009), are listed below: • Handled Rooms divisions, • Co-ordinate with department heads to ensure smooth operations, • Conduct daily briefings • Conduct monthly business reviews with department heads • Report directly to the Regional General Manager I strongly believe I can provide thought leadership proven by the 17 years of diverse high performance experience in the Hospitality Industry. I would like to take this opportunity to offer myself as a candidate and have attached my Curriculum Vitae for your perusal and kind consideration. In case further details are required, I shall be pleased to provide them on request. Yours Truly Madhur Rai

1. RESUME
Madhur Rai
Mobile : +91-9910600540
E-mail : madhur_rai@yahoo.co.in
CAREER OBJECTIVE To obtain a management position in a challenging & performance driven
environment that will utilize my skills, experience & education to achieve the highest level of
competence, proficiency & operational excellence.
PROFESSIOAL EXPERIENCE
 Restaurant General Manager ( December 2009-Till date ) Pizzeria Express Italiana, Salou
(Spain) Pizzeria Express Italiana is a 80 cover, multi cuisine semi formal dine in
restaurant with choices of Pizzas, steaks ,Pastas, Rolls & North Indian cuisine .It also
has a 10 cover PDR to cater family needs. As a Manager the most important job initially
was to establish a restaurant business plan by surveying restaurant demand; conferring
with people in the community; identifying and evaluating competitors; preparing
financial, marketing, and sales projections, revision of menu, analyses, and estimates.
Smooth working of the restaurant in coordination with Kitchen is the main job in day to
day working along with supervision of purchasing, negotiating prices with vendors etc.
 Executive Assistant Manager (Dec 2004– November 2009) Sunlake Hotel, Jakarta - Part of
Sunlake Group of Hotels, Indonesia. A 5 star deluxe business hotel. Handling Rooms
Division & assisting the General Manager in day-to-day working. Monitoring, supervising
& assisting control & co-ordination of all core departments in the hotel. Conducting daily
morning briefings, monthly departmental head meetings & discuss operational issues,
trouble shooting with department heads. In general, job responsibilities involve handling
key situations, guest complaints in day-to-day operations of the hotel as a Resident
Manager. To Plan, organize, develop, coordinate, execute & administer the areas of the
hotel directly under control. Periodically inspect rooms, building exteriors, parking lot
etc. In addition, to assist the General Manager to achieve optimum operating results
while constantly endeavoring to improve the service standards. (www.sunlakehotel.com )
 Food & Beverage Manager (June 2002 – November 2004) Opus Lounge & Bar, New Delhi, India.
Opus Lounge & Bar is two levels, 120 covers lounge bar with a multi cuisine menu. Was
a part of the Pre-opening team, subsequently on completion of the project, the
responsibility changed to move the lounge bar from the project stage to operations.
Manpower planning, setup for systems & standard operating procedures. To supervise
smooth operations of the lounge bar. Responsible for team of forty colleagues between
service & kitchen staff.

2.  Butler Service (June 2001 – June 2002)The Oberoi, New Delhi, - Part of the Esteemed Oberoi
Hotels & Resorts. Worked as a Butler & designated Shift in Charge for the
unprecedented, personalized, exclusive Butler service, provided guests with an
unimaginably supreme standard of service & luxury where guest’s every need was
anticipated & catered to by a personal butler. Butlers were extensively trained in
accordance to exacting standards. Apart from serving the guest with In-Room Breakfast
& Dining, Each butler was assigned a floor on daily basis to replenish In Room amenities
& Mini Bar items. (www.oberoidelhi.com)
 Restaurant Manager (September 1998 – May 2001) Kohinoor-Kosher Indian Restaurant, Crowne
Plaza Hotel, Jerusalem, Israel. Situated in the luxurious 5 star Crowne Plaza Hotel, a 397-
room property. Located at the lobby level, The Kohinoor Gourmet Kosher Indian
Restaurant has earned a reputation as one of Israel’s best Indian restaurant.
Independently handled & supervised food & beverage operations of the restaurant.
Guest interactions, complaints, feedback with standardization of services & production
operations, hiring, maintaining staff payrolls, revenue reports, ordering for market list
were a part of the job but better co-ordination with hotel was a priority for the smooth
functioning of the restaurant. (w ww.crowneplaza.com/Jerusalem )
 Club Lounge Host (September 1997 – September 1998) The Lalit ,New Delhi India (Formerly New
Delhi Hilton). The Lalit, New Delhi is a striking landmark in the main Business &
shopping district. The Quorum Business Club lounge offers 4 meeting rooms, a Private
dining area and a law library. Being a part of ‘The Club lounge’ team meant to be ‘Crème
de Crème’. Since Executive floors were a part of Club lounge located at the 22nd
floor, its
facilities included complimentaries like Airport transfers, Breakfast buffet & Evening Hi-
Tea with Cocktails, in the lounge. Multi skilled job profile, handling guest services at the
Executive floors lounge, Express Check-ins for important guests, assisting secretarial
services & cashiering operations. (www.thelalit.com/the-lalit-new-delhi/)
EDUCATIONAL QUALIFICATION
 Master’s Degree in Commerce (M.com) from C.C.S University, Meerut (1999)
 Bachelor’s Degree in Commerce (B.com) from Delhi University (1997)
 XIIth
Grade (CBSE Board) from Apeejay School, Faridabad, Haryana, India. (1993)
 Xth
Grade (CBSE Board) from Apeejay School, Faridabad, Haryana, India. (1991)
PROFESSIONAL QUALIFICATION
 Three years Diploma in Hotel Management from IHM, Panipat,Haryana (1997)
 Six months Internship at ‘The Oberoi Grand Hotel, Kolkata, (1995)
TRAINING PROGRAMS
Attended various seminars & workshops conducted by Hotel Front liner’s Assn, Indonesian Food
& Beverage Executive Club, Indonesia Hotel & Restaurant Association.
 One-day Seminar on ‘Branding Strategy for Hotels by Mark plus Institute of Marketing.

3.  One-day Seminar on ‘Development of Profitable Food & Beverage operations’.
 One-day Seminar on ‘Preparing Food & Beverage Budget’.
 One-day Seminar on ‘Finance for Non-finance People’.
 One-day Seminar on ‘Motivational Sales & Training for Restaurant staff’.
 One-day Seminar on ‘Complaint Management & Service Recovery’.
 One-day Seminar on ‘The way to build a successful Restaurant Business’
As a part of Inter-Hotel Exposure Training program, was designated as an Executive Assistant
Manager, Hotel Manhattan, Jakarta for 3 months. Hotel Manhattan, part of Sunlake Group of
Hotels, is a five star property located in central Business District. (www.hotel-manhattan.com)
LANGUAGE KNOWN
English, Hindi, Punjabi, Bahasa Indonesia, Malay & Basic Hebrew.
HOBBIES
An artist in Fine Arts won many prizes at various drawing competitions & was awarded the
‘Best Artist Award’ by the school. Participated in Dance, Drama & Theatre in school & college.
Like watching movies & listening to music.
PERSONAL DETAILS
Date of birth : 29th
August 1975.
Address : Flat no 540/IInd Floor, Kanishka Residency,
Ashoka Enclave –Part 3, Sector 35,
Faridabad – 121003 (Haryana) India.
Phone: 0129-2254135