1. Ma. Wivina ‘ Ivy’ T. Fajardo – Buccat
Mobile + 971 55 823 8298/50 171 3503
Email: ivy.buccat@gmail.com
PERSONAL
INFORMATION
Date of Birth: December 17, 1966
Nationality: Filipino
Visa Status: Dubai residence visa - DOE 18/12/15
Languages Spoken/Written: Filipino and English. Can also speak a little German
EDUCATION 1986 – 1989 Centro Escolar University (Manila, Phils.) Bachelor of Science in Tourism
1983 – 1985 University of Santo Tomas (Manila, Phils.) Bachelor of Arts and Sciences
1979 – 1983 Caloocan High School (Caloocan, Phils.) Completed Secondary Education
1973 – 1979 Quiapo Parochial School (Quiapo, Phils.) Completed Primary and
Intermediate Education
WORK
EXPERIENCE
2013 – present – Airlink International – Dubai, UAE Business Travel Consultant
2008 – 2013 - Apollo Flight Centre – Dubai, UAE
GSA Sales Support Affordable Car Hire / US / FJ / Corporate Travel Consultant / MAF Implant
2005- 2007 - Orient Travel & Tours - Dubai, UAE Travel Consultant / KBR / Corporate
2002-2005 - SYKES Asia (Amex Travel -Singapore) - Makati City, Phils.
Senior Travel Counselor /Team Lead
1996 – 2001 - Orientex Travel - San Juan, Phils.
Travel Assistant / Marketing Assistant
1992 – 1995 - Uniphil Travel GmbH - Bonn, Germany
Reservations and Ticketing Officer / Officer-In-Charge
1990 – 1991 - Pan Pacific Travel Binondo, Phils.
Reservations and Ticketing Officer/Counter Sales Clerk/ Asst to the Asst. to the EVP

2. RELEVANT
SKILLS AND
EXPERIENCE
As GSA Sales Support Executive –Affordable Car Hire / US Airways / Air Pacific
 Provides operational support such as reservations, amendment and issuance of
vouchers as well as customer- related issues for car hire
ACH online.
 Assist agents with the technical issues related to reservations and ticketing rules for US
and FJ.
 Accompany the ACH / US Airways / Air Pacific Sales Representatives to GCC travel
agents and help solve agent’s operational / technical queries regarding ACH / US / FJ
 Responsible for the timely update of ACH / US Airways / Air Pacific products and
services thru GDS Q link and marketing flyers and events.
 Supervise the Sales Team, guide them and ensure that Sales Targets are achieved.
 Provide monthly Sales Report in order to track the Sales.
As Senior / Corporate / Implant / Business Travel Consultant
 Assist Clients by providing relevant information for all their travel-related needs (i.e.,
fare, visa/passport, flight reservations, tour packages etc.).
 Book, modify, and reconfirm flight, hotel/resorts, and car reservations of individual
travelers using the Galileo / Sabre computer reservation system.(except w/Airlink as
they have separate Holiday Department
 Issue international tickets and work on Tour packages- only with Apollo Flight Centre
As Team Leader:
 Responsible for the timely and accurate submission of all reports that are needed both
by the client and Sykes.
 Responsible in ensuring that all agents are properly motivated and technically equipped
by coaching and providing them a proper training.
 Assist both agents’ and customer with their concerns either technical or service-
oriented.
As

3. As Travel Assistant:
 Responsible for meeting the assigned sales and collection quota, and handling of
assigned accounts.
 Responsible for coordinating with the Marketing Assistant - Account Management any
communications with clients regarding collections and payment.
 Responsible for ensuring that all accounts are served, developed, and maximized and
given due attention at all times.
 Responsible for initiating technical and account management skills including evaluation
and recommendations for self-improvement.
As Marketing Assistant:
 Responsible for ensuring that the sales quota set are achieved by the Marketing Team.
 Responsible for ensuring that the sales strategies are properly implemented on time.
 Responsible for assigning accounts (current and new) to all Travel Assistants.
 Responsible for handling the VIP and major corporate accounts.
 Responsible for ensuring that all accounts are served, developed and maximized and
given due attention at all times.
 Responsible for initially handling new corporate accounts until such accounts may be
assigned to the Travel Assistants.
 Responsible for the on-the-job technical and account management training of all Travel
Assistants.
 Responsible for initiating technical, account management and supervisory skills,
including evaluation and recommendations for self-improvement. Responsible for
ensuring that all Travel Assistants adhere to the Company Standards and Procedures.
 Assist in the registration of doctors for the convention, provide airport and embassy
assistance to clients, act as tour guide / escort for group tours whenever necessary.
As Officer-in-Charge / Ticketing Reservations Officer / Counter Sales Clerk / Assistant :
 In the absence of superiors, took management authority and assumed responsibilities of
the Agency’s operations.
As Ticketing Reservations Officer
 Prepare, modify and re-confirm flight, hotel/resorts, cars, reservations of individual and
group travelers using the Abacus CRS. Issue both domestic and international airline
tickets.

4. As Counter Sales Clerk:
 Assist clients by providing relevant information with all their travel-related needs (i.e.,
fare, passport/visa, travel insurance, etc.
 Accept and prepare purchase orders for other travel agencies.
As Assistant
 Prepare, modify and re-confirm flight, hotel/resorts, cars, reservations of VIP and/or
group travelers using the Abacus CRS.
 Issue international ticket of VIP clients.
TRAININGS /
SEMINARS
Fast Start Training for Team Leaders - SYKES ASIA INC.
February 21 –25, 2005
Managing the Customer Experience Training - AMERICAN EXPRESS TRAVEL -SIN
March 05, 2003
Galileo Reservation and Ticketing Training - GALILEO
June 13-14, 2002
Abacus Automated Ticketing Course - ABACUS
May 23-25, 2000
Dynamic Skills for Success - KLM/Alitalia
March 08-09, 2000
Abacus Car and Hotel Reservation System Course - ABACUS
February 24, 2000
Service Excellence - Nimfa Valenciano
December 6, 1999
Effective Business Writing - Guthrie Jensen
October 28-29, 1998
Customer Service - Asia Pacific Tourism Professionalism
August 25,1998

5. Worldspan Basic Computer Course - Worldspan Global Information
Service
July 12-16, 1993
Basic Course on Airline Procedures; Advanced - ALITALIA
Course on Fare Computation and Ticketing
Nov. 1990 - May 1991
SPECIAL
AWARD/S
Received commendation from KBR and Abraaj Capital in Dubai
Received commendation from CSG Client in Singapore
Top Performer for 2003 Sykes Asia Inc /American Express Travel