CCD Empathy Maps

1. PATHY MAP Name: __________
Type: __________
SEEING
SAYING
DOING
FEELING
HEARING
Name: Jamie
Type: Part-Time Student
EMPATHY MAP
overwhelmed by newness of college experience
because I’m first generation
hot dog cart at lightrail
homeless people at
lightrail
other students
walking in groups,
interacting
buildings that look nondescript
(don’t know what school is in there)
some inconsistency of
classroom and study
space quality from
building to building
what street is this? where am I?
I need a place to study but I don’t like the fourth floor becasue
of...(stigma, wayfiniding, no food allowed, too noisy)
I wish there was a
more convenient
computer lab
not asking for help but
tyring to figure out where
to go to get what I need
wondering why all the
signs say what I can’t do
trying to blend in
wanting to find food and
a computer lab (full-time
student distinction
getting in and out
my classmate talking to me
engaged faculty lecturing to me
focused on my education
and reason for being here

2. PATHY MAP Name: __________
Type: __________
SEEING
SAYING
DOING
FEELING
HEARING
Name: Sherman B.
Type: Adjunct/FT Faculty
(veteran, late 50’s, 15 year
adjunct in history, former
student)
EMPATHY MAP
wishes for more direct path or closer proximity
wishes for easier interaction with
students, better circulation, more flexible
classroom design, and technological access
and now we need you to do this too
we really enjoy your class
we think you’re great
people’s perceptiopns of me
are superficial and inaccurate
I want a full-time position
I want to feel valued
Getting to campus is easy
I feel opportunities
for full-time won’t
happen with declining
enrollment
I love my students
I’m teaching my students how to fight;
make the most of their lives
commuting between buildings in his
wheelchair (KC and Cherry Creek)
interacting with students;
teaching via discussion
and lecture
wasting class time on technical issues (technology)
he brings content matter to life
(connection content to context
he interacts
with students
outside of class
in first floor
CHR, not in KC
this campus isn’t built for me
I don’t see signage
I see an empty campus at night
I see missed
opportunities for
tri-institutional and
inter-instituional
integration
I feel disconnected to my
department and center
wishes technology worked