This Facilitation aims to: Equip you with the skills necessary to conduct your on-the-job training sessions in your own workplace

1. The Know-How

2. To equip you with the skills necessary to
conduct your on-the-job training sessions in
your own workplace
*

3. *
* Module #2
* Off vs. On the Job Training
* Module #2
* The Learning Levels
* Module #3
* Structuring the OJT
* Module #4 (Optional)
* Performance vs. Training problems.
* Module #5 (Optional)
* Training & Troubleshooting

4. * Training conducted away from the workplace
* Might beconducted in a classroom set-up or
might be outdoors.
* Usually targeted for Soft skills programs
* Might be for technical skills, e.g. computer
labs
*

5. * Conducted on the tasks of the job itself
* Might be conducted in the workplace itself
* Might be conducted in a „simulation area
similar to the workplace‟
* Must use actual training material.
*

6. *
The 5 Learning
levels

7. *
Level 5
------------
Level 4
Skill proficiency: ---------------
Level 3
--------------------------------
Level 2
Building Skill -----------------
Level 1
Learning Basic Skills

8. *RETENTION RATE
Lecture 5%
Reading 10%
Audiovisual 20%
Demonstration --%
Discussion 50%
Practice by doing 75%
Teaching others --%

9. *
Structure Of
On-the-job Training

10. Method by which employees are
given hands-on experience
with instructions from their supervisor
or other trainer
*

11. *
Preparation
Training Cycle ABC
Evaluation
Technique
Practice

12. *
Preparation

13. *
The “ABC”
Technique

14. *
Preparation
Training Cycle ABC
Evaluation
Technique
Practice

15. W.I.N.
ATTENTION

16. * The objective behind preparing your trainee in
the beginning of the session is to W.I.N. his
attention & to understand the big picture
related to the task he will learn.
* To W.I.N. the Attention of the trainee you will
have to pass through the following 4 steps:
1.W----
2.Interest
3.Need, & -------
*

17. b- Presenting The Task To
The Trainee
* &

18. *
The trainee ----
presents the ---
-----------
-----------------

19. *
Preparation
Training Cycle ABC
Evaluation
Technique
Practice

20. *
Practicing the Skills of On-The-Job Training

21. *During the follow-up step &continuously from
then on, each employee‟s performance MUST be
observed and coached to reach training level 3 &
above..
*Ask the trainee then, to develop his speed,
without affecting the standard procedures.
*

22. *
Preparation
Training Cycle ABC
Evaluation
Technique
Practice

23. *
Evaluation

24. *
Training Troubleshooting

25. By the end of this module you will be able to:
•Explain 6 different scenarios that face the
Restaurant Team Trainers and explain how to
handle them effectively.
*

26. *
Problem Possible Cause Corrective Preventive
Action Action
Trainee does Distractions Make sure
not retain the present in training timing
information training were
location appropriate and
align with rest.
Operation
needs.
Trainee does Trainee doesn’t Provide more
not retain the understand explanation.
information “why” some- Explain the
steps are done negative
outcomes of
the steps are
jumped

27. *
Problem Possible Cause Corrective Action Preventive Action
Trainer didn’t assess Encourage
trainer before trainer, when
conducting ready to take
certification certification
again
--------------. Stick to follow
Trainee
up process to
doesn’t pass
allow the trainee
certification
build his skills
----------------- Immediately
correct trainees
mistakes and
praise each single
correct step.

28. *
Performance vs. Training Problems

30. *
* Module #1
* The Learning Levels
* Module #2
* Structuring the OJT
* Module #3
* Training & Troubleshooting
* Module #4
* Performance vs. Training problems.