#culturalintelligence #foodservice #brand
Touching on how the Multicultural Foodservice & Hospitality Alliance (MFHA) builds Culturally Intelligent brands and leaders in the industry. Snapshots of relevant training programs and Testimonials that help sales and increase profits for foodservice and hospitality businesses.
3. MFHA is an educational
non-profit that helps
companies maximize their
ROI by engaging diverse
cultural groups through
Cultural Intelligence.
Copyright MFHA 2014
5. • Founded in 1996 to increase the
representation, advancement and
development of multicultural
employees in the food & hospitality
industry.
• Today, MFHA’s Diversity and
Inclusion agenda has evolved into a
broader, more global and timely
approach: Building Cultural
Intelligence.
Copyright MFHA 2014
6. We help our members and
the industry learn how to
multicultural employees,
customers and communities
to .
Copyright MFHA 2014
7. is
having the knowledge, skills,
and insights necessary to
effectively engage people
from different cultural
backgrounds to deliver
better business results.
Copyright MFHA 2014
8. Managers and
organizations by:
• Reducing cross-cultural conflict in the
workplace
• Increasing employee engagement and
productivity
• Attracting, developing and retaining better
quality multicultural talent
• Driving innovation and flexibility through
enhanced multicultural collaboration
• Mitigating multicultural risk
Copyright MFHA 2014
12. We for, and
our members with solution-
oriented programs and products
focused on:
• Building Cultural Intelligence
• Multicultural Professional
Development
• Strategic Networking
• Future Workforce Career
Exploration (Showcase of the Stars™)
Copyright MFHA 2014
13. • Live Workshops
• Web Seminars
• eLearning
• Podcasts/ Videos
• Website Member Resources
• Social Media
Copyright MFHA 2014
17. is
having the knowledge, skills,
and insights necessary to
effectively engage people
from different cultural
backgrounds to deliver
better business results.
Copyright MFHA 2014
18. Managers and
organizations by:
• Reducing cross-cultural conflict in the
workplace
• Increasing employee engagement and
productivity
• Attracting, developing and retaining better
quality multicultural talent
• Driving innovation and flexibility through
enhanced multicultural collaboration
• Mitigating multicultural risk
Copyright MFHA 2014
19. • The Business Case For Cultural
Intelligence
• Engaging Employees From Diverse
Cultural Groups
• Multicultural Career Enhancement
• Multicultural Talent Acquisition
Consulting
Copyright MFHA 2014
24. •
Existing
Corporate Culture and Inclusion
Programs Versus Best Practices of
Corporate Leaders in the Field
•
Effectiveness of
Existing Corporate Culture and
Inclusion Programs
Copyright MFHA 2014
25. “The MFHA Suite of Solutions and
Services are specific to the challenges
of the restaurant, foodservice and
lodging industries and will help our
industry continue its leadership in
multicultural awareness and
achievement.”
Roy Jackson
VP, Central Zone
Coca-Cola Refreshments
Copyright MFHA 2014
26. “I highly recommend MFHA’s
Cultural Intelligence
Workshop. It is a business
must to effectively engage
talent and customers in order
to achieve growth goals.”
Arie Ball
VP, Sourcing and Talent Acquisition
Sodexo
Copyright MFHA 2014
30. Sign up for a FREE DEMO today!
Copyright MFHA 2014
MFHA's eLearning Series on
Cultural Intelligence is
designed to show managers
and supervisors how to more
effectively engage employees
from diverse cultural groups.
31. How many cultural groups are
addressed?
Latino/Hispanic
African-American/Black
Asian Pacific American
LGBT
Copyright MFHA 2014
32. What to expect…
• An introduction to US Business Culture
• A series of 20 minute vignettes on four
diverse cultural groups
• Interactive examples for each diverse
group illustrating how misinterpreting a
culture can lead to issues in the
foodservice workplace
• Assessment of knowledge gained
• Glossary of terms
• Online resource guide for further learning
Copyright MFHA 2014
37. • Leadership From The Middle:
“How To Take Control of Your
Own Career and Become A
Top Performer”
• “It’s All In The Recovery: How
to Recover from Life’s
Setbacks”
• Customized Keynote
Topics
Copyright MFHA 2014
39. “MFHA offers innovative
programs that strategically
position organizations to
maximize the multicultural
opportunities for today and
the future.”
Douglas Allison
VP, Corporate Development & Diversity
PepsiCo Foodservice
Copyright MFHA 2014
40. James Fripp
Senior Director
Global Diversity & Inclusion
Yum! Brands, Inc.
“Developing culturally
intelligent leaders is critical for
innovation and long-term
business success.”
Copyright MFHA 2014
44. is
having the knowledge, skills,
and insights necessary to
effectively engage people
from different cultural
backgrounds to deliver
better business results.
Copyright MFHA 2014
45. Managers and
organizations by:
• Reducing cross-cultural conflict in the
workplace
• Increasing employee engagement and
productivity
• Attracting, developing and retaining better
quality multicultural talent
• Driving innovation and flexibility through
enhanced multicultural collaboration
• Mitigating multicultural risk
Copyright MFHA 2014
46. “Effective engagement of a diverse
employee population can be a real
competitive advantage in today’s
business environment. MFHA can help
your organization build its cultural
intelligence to deliver strong results.”
Tiffanie Boyd
VP, Human Resources
General Mills Bakeries & Foodservice
Copyright MFHA 2014
51. Sign up for a FREE DEMO today!
Copyright MFHA 2014
MFHA's eLearning Series on
Cultural Intelligence is
designed to show managers
and supervisors how to more
effectively engage employees
from diverse cultural groups.
53. Culturally Intelligent Managers/
Organizations:
• Deliver better results with
multicultural and global teams
• Attract better quality talent
• Engage and retain multicultural
employees more effectively
• Increase innovation and flexibility
Copyright MFHA 2014
55. What to expect…
• An introduction to US Business Culture
• A series of 20 minute vignettes on four
diverse cultural groups
• Interactive examples for each diverse
group illustrating how misinterpreting a
culture can lead to issues in the
foodservice workplace
• Assessment of knowledge gained
• Glossary of terms
• Online resource guide for further learning
Copyright MFHA 2014
56. How many cultural groups are
addressed?
Latino/Hispanic
African-American/Black
Asian Pacific American
LGBT
Copyright MFHA 2014
60. Gerry Fernandez is
MFHA’s chief
visionary and
thought leader on
multicultural
business strategies
in the industry. He is
the “voice” of
MFHA.
Copyright MFHA 2014
61. Copyright MFHA 2014
-- Gerald “Gerry” A. Fernandez
• Nation's Restaurant News “The Power List: 50 Power
Players Top Catalysts” February 2014
• Hermann G. Rusch Humanitarian Award from the
American Culinary Federation
• Nation's Restaurant News “50 Power Players,” January
2000
• Lodging Magazine, One of the “75 Profiles in
Leadership”
• The Black Culinary Alliance Heritage Award
• Rainbow/P.U.S.H. Coalition’s Reginald Lewis Trailblazer
Award
• Nation’s Restaurant News Innovator Award for founding
MFHA
• APEX Award for Distinguished Service by Black
Meetings & Tourism Magazine