This document provides an overview of the tourism and hospitality industry and professionalism within the field. It discusses key areas like transportation, accommodation, food and beverage, and attractions that make up the tourism industry. It then outlines the various career opportunities and necessary qualities for professionals in sectors like airlines, travel agencies, hotels, and more. Traits like communication skills, customer service, problem solving, and a positive attitude are emphasized. Finally, the document explains why the tourism and hospitality industry is an attractive field to work in due to opportunities for growth, diversity, and interacting with people.

1. Session On
“Introduction of Tourism & Hospitality Industry
and Professionalism”

2. PRESENTED BY:
MD. SHAIFULLAR RABBI
Professional Experiences
Coordinator & Lecturer- Dept. of Tourism
& Hospitality Management, Daffodil
Institute of IT(Affiliated National University)
Assessor -Bangladesh Technical Education
Board (Ticketing and Reservation)
Resource Person & Trainer - Sheikh Hasina
National Institute of Youth Development
Resource Person & Trainer - ATAB Tourism
Training Institute
Resource person & Trainer - Bangladesh
Hotel Management Tourism Training
Institute
Former Manager sales - Mamun Air
Service
Founder – Travel Memoria
Educational Qualifications
MBA & BBA-Major in Tourism &
Hospitality Management, University
of Dhaka.
Certified NTVQF Level -4/Assessor
Part (Ticketing And Reservation)
Completed Diploma Course in
Travel Agency & Tour Operation
Management
Certified NTVQF Level 2 Course
entitled Ticketing & Reservation
Certified NTVQF Level 1 Course
entitled Tour Guiding

3. TOURISM INDUSTRY
Tourism is the sum of all
activities that arising out
from travel and stay of
tourists.
Four major parts of
Tourism:
Transportation
Accommodation
Food and Beverage
Attractions and
Entertainments
Above all components
make tourism industry.

8. CAREER OPPORTUNITY

9. TOURISM PROFESSIONALS
Tourism professional is a
person who has
enough knowledge
,qualities, grooming ,
and expertise on travel,
tourism and hospitality
sectors related job and
activities. Three magical
for Tourism
professionals are-
Sorry
Excuse me
Thank you

10. QUALITIES & SKILLS OF TOURISM AND
HOSPITALITY PROFESSIONALS
• Punctuality , Food preference
• Tour Types & Destination
• Maturity & People skills
• Ability to Work
• Good Selling Skills
• A good sense of humor
• A outgoing Personality
• A health& Fitness
• A practical Nature &
Commonsense
• Good General Knowledge
• Good problem Solving Skills
• A strong Customer Service
Ethic
• Good Computer Skills
• Good Organizational Skills
• Good Communication &
Listening Skills
• Confidence
• Leadership
• Employment of the outdoor
• The ability to work in a Team
• Good memory for people’s
name
• Customer Attention

11. TRAITS OF A SUCCESSFUL TOURISM AND
HOSPITALITY PROFESSIONALS
• Well Organized
• Looks & Plans for
Opportunities
• Looks & Plans for
Opportunities
• A Friendly Local
• Ability to Grasp New
Technologies
• Asks for Help
• Open-Minded
• Commitment to
Customer Service
• Conscious of the
environment
• Friendly, Enthusiastic,
Welcoming Personality
• Knowledgeable
• Willingness to Try
Something New
• Good Communicator
• Creativity
• Have Core Values But Seek
Improvement
• Never Give Up

12. TOP 10 QUALITIES OF A GREAT
HOSPITALITY PROFESSIONALS
• Commitment
• Communication Skills
• Computer Know-How
• Enthusiasm
• Leadership
• Organized
Knowledgeable of
Safety/Hygiene Issues
• Teamwork
• interpersonal Skills

13. QUALITIES OF AIRLINES PROFESSIONALS
• Dealing with
passenger enquiries
about flight
departures and
arrivals
• Excellent customer
service skills
• Strong written and
spoken
communication skills
• IT skills
• Interpersonal skills
• The ability to deal
tactfully with upset or
angry passengers
• The ability to solve
problems
• Providing boarding
passes and luggage
labels
• Taking care of people
with special needs,
and unaccompanied
children

14. QUALITIES OF TRAVEL AGENCY & TOUR
OPERATOR PROFESSIONALS
• Communication
Expert
• Good interpersonal
skills
• Enthusiasm
• The ability to work
well as part of a team
• The ability to cope
under pressure
• Good IT skills
• Competent
organizational skills
• Relevant experience
• Flexibility
• Confidence
• Good sales skills, both
over the telephone
and face-to-face
• A competent grasp of
geography
• Good oral and written
skills
• Highly Organized
• Promotional expertise

15. AIRLINES
An airline is
a company
that
provides air
transport
services for
travelling
passengers
and freight.

16. AREAS OF SERVICE
The airline industry
can be separated
into four
categories by the
U.S. Department of
Transportation
(DOT):
• International
• National
• Regional
• Cargo

17. CATCH YOUR CAREER AT AVIATION SECTOR
• Airport Service
• Customer Service
• Call Centre
• Air Traffic Control
• Sales & Marketing
• GDS reservation Systems
• IATA,ICAO
• Reservation Officer
• Ground Handling
• Cabin Crew
• Air Hostage
• Travel Service
• GSA service

18. TRAVEL AGENCY & TOUR OPERATOR
• Travel Agency is a
middle man who buy
individual products
and services, and sell
individually to their
clients.
• Tour Operator is a
producer who buy
products and
services individually
make a package and
sell under a package.

19. CAREER OFFER FOR PROFESSIONALS
• Sales & Marketing
• Customer Service
• Travel Consultant
• Tour Guide
• Ticketing Executive
• Visa Processing Officer
• Reservation Officer
• Business Developer
• Entrepreneurship
• Interpreter
• IT Executive

20. HOTEL
Hotel is an
establishment where
guests accommodate
for overnight stay,
provides food and
beverage services and
most basic types of
guest services. Hotels
offer enormous range
of guests’ services
such as banqueting,
conference and fitness,
sport and facilities,
beauty spas, bars,
sophisticated
restaurant and others.

21. THE MAJOR DEPARTMENTS OF HOTEL
• Front Office Department
• Housekeeping
Department
• Food and Beverage
Service Department
• Food Production or
Kitchen Department
• Sales and marketing
• Personal and human
resources
• Account and finance
• Security and
engineering
• Purchase and store

22. FIVE THINGS THAT MAKE PEOPLE PUSH TO WORK
TOURISM & HOSPITALITY INDUSTRY
• Hospitality has Arts
• And a fast-growing
future
• It’s all about diversity
and opportunity
• It Gives You Platform
to Grow
• Introduce with most
amazing people

24. Thank you all