Communication in Nursing - Manulal.V.S

1. COMMUNICATION
By;
Mr. Manulal .V.S
Lecturer
College of Nursing
Ananthapuri Hospitals and Research Institute
Chackai, Thiruvananthapuram, Kerala.
(Presented on March 2017)

3. COMMUNICATION
• Communication is the interchange of
information between two or more people.
• Communication is the basic element of human
interactions that allows people to establish,
maintain and improve contact with others.

4. IMPORTANCE OF COMMUNICATION.
• Helps to generate trust between nurse and patients.
• It provides the professional satisfaction or job
satisfaction.
• It is a means of bringing about changes.
• It is a foundation of all relationship between nurse and
other members of the team.
• It helps in the smooth functioning / operation of the
management process.
• It provides basis for leadership action.
• It provids means of co-ordination.

5. PROCESS OF COMMUNICATION.
1. REFERENT ( Stimulus.).
2. SENDER & RECEIVER.
3. MESSAGE.
4. CHANNELS.
5. FEEDBACK.
6. ENVIRONMENT.
7. INTERPERSONAL VARIABLES.

6. PROCESS OF COMMUNICATION.

7. PROCESS OF COMMUNICATION.

8. TYPES OF COMMUNICATION.
I) Based on expression

9. TYPES OF COMMUNICATION.
I) Based on expression
1. Verbal and Non-verbal

10. TYPES OF COMMUNICATION.
I) Based on expression
Verbal communication (Types.).
Oral Written

11. TYPES OF COMMUNICATION.
I) Based on expression
2. Therapeutic and Non-therapeutic

12. TYPES OF COMMUNICATION.
II) Based on relations
1. Formal
2. Informal

13. TYPES OF COMMUNICATION.
III) Based on the direction of flow
1. Downward communication.

14. TYPES OF COMMUNICATION.
III) Based on the direction of flow
2. Upward communication.

15. TYPES OF COMMUNICATION.
III) Based on the direction of flow
3. Horizontal communication.

16. TYPES OF COMMUNICATION.
IV) Other types.
1. One way communication (Didactic method)
and Two way communication (Socratic
method).
2. Visual communication.

17. PRINCIPLES OF COMMUNICATION.
• Meanings are people’s response to signals not
the signals themselves.

18. PRINCIPLES OF COMMUNICATION.
• Everyone is right from his/her point of view.
• The more persons a message is transmitted
through, the more it changes.
• Every message of human origin occurs on
atleast three three levels.(referent,speakers
afffect,relationship between speaker and
listener.)
• You cannot not communicate.

19. BARRIERS OF EFFECTIVE
COMMUNICATION
• Linguistic barriers

20. BARRIERS OF EFFECTIVE
COMMUNICATION
• Physiological barriers.

21. BARRIERS OF EFFECTIVE
COMMUNICATION
• Psychological barriers.

22. BARRIERS OF EFFECTIVE
COMMUNICATION
• Organizational barriers.

23. BARRIERS OF EFFECTIVE
COMMUNICATION
• Personal barriers.

24. BARRIERS OF EFFECTIVE
COMMUNICATION
• Environmental barriers.

25. BARRIERS OF EFFECTIVE
COMMUNICATION
• Cultural barriers.

26. OBSERVING AND LISTENING SKILLS.

27. OBSERVING AND LISTENING SKILLS.
LADDER
L = Look at others, keep good eye contact.
A = Ask appropriate questions only.
D = Do not interrupt.
D= Do not change the subject.
E = Express emotions with control.
R= Responsively listen.

28. ADVANTAGES OF GOOD
COMMUNICATION
• Improvement in personality.
• Saves time.
• Can identify the focus of health problem.
• Fulfills the objectives.
• Facilitates feedback.

29. THANK YOU