1. Marcus Lyn Roberts
Rhos Gerdd, 33 Grenig Road, Glanamman, Ammanford, Carmarthenshire
07506721843 lynroberts14258@hotmail.com
LinkedIn URL
Project/ Programme Manager
Results oriented Project/ Programme Manager with over 15 years of experience in directing complex changes in
business processes to align technology solutions with current and emerging business needs. Highly skilled
professional with over 20 years of construction and refurbishment management across public, private and third
sector. Solid expertise in service improvement projects, risk management, infrastructure and business
transformation projects, business and process change management, commissioning, de-commissioning and budget
management. Exceptional project management skills and solid track record of managing high value projects
within IT, customer service, strategy development, transport areas. Ability to develop and implement feasible
timelines and budgets, and effectively lead cross-functional teams through strategic leadership and outstanding
problem solving skills. Excellent business communication, organisational and interpersonal skills, with the
capacity to increase productivity and profit margins in a fast paced, dynamic environment.
Areas of Expertise & Technical Skills
• Project Management
• Operations Management
• Construction Management
• Prince 2 Practitioner
• Business Intelligence
• Strategic Planning & Analysis
• Business Change Management
• Project Delivery & Execution
• Innovative IT initiatives
• Vendor & Client Management
• Business Transformation
• Contract Management
• Risk identification & Mitigation
• ERP Implementations
• Strategic Business
Relationships
• Strategic Leadership
• Budget Management
• Ability to Influence
• Communication Skills
• Strategic Partnerships
Professional Experience
SELF-EMPLOYED, City, Location Feb 2015 - Present
Project Manager
 Subject Matter Expert providing management & strategic advice to construction industry SME’s locally.
 Create and design proposals, execution plan, project parameters and strategy documents for potential clients,
outline key resource requirements and timelines including pricing and position.
 Manage all operations on the construction site to achieve maximum efficiency and cost effectiveness.
 Forge solid relationships with architects, vendors and construction crew to ensure timely completion of the
projects.
 Direct project budget for materials and manpower and maintain accurate billing records.
 Facilitate acquisition of all necessary permits and licenses to ensure regulatory compliance.
 Direct policy development and site planning by setting specific KPI’s and accurately forecast completion dates.
THE CITY & COUNTY OF SWANSEA, City, Location 1993 – Feb 2015
Programme Manager (April 2008 – Feb 2015)
 Drove leadership vision and direction setting for the team and council, being a key advisor and expert to cross-
functional teams involved in programmes.
 Strategic leader actively involved in forging partnerships and cross-organisation business improvements,
efficiency enhancement and cost reduction.
 Cultivated and developed relationships with executive level sponsors to achieve programme desired objectives.
 Cut operating costs annually by implementing process enhancements to enable programme delivery
within established timeline.
 Championed significant changes in business process via complex technical implementations, such as: in-house
solution development and application roll out.
 Developed business strategies for process optimisation and action plans to remedy gaps, malfunctions in the
business processes governing employee technology use and updates creating operational & financial
efficiencies.
 Steered efforts of cross-functional teams across different sites to streamline project completion within
established timeline and budget.

2. Marcus Lyn Roberts
Key Projects:
Development & Adoption of Corporate Customer Contact Strategy
 Overhauled the customer services by incorporating a radical channel shift and significant upgrade of digital
customer access.
De-commissioning of corporate internal stores service
 Established compliant alternative supply arrangements for all items, such as: disposal, sale and distribution of
all stock holdings; relocation, retirement, redundancy and redeployment of staff, redistribution of furniture and
fittings across organisation and schools; completing major lease dilapidation works.
 Successfully streamlined communication flow and delivered the project within 7 months, at a fraction of original
estimate.
Super Connected City Bid
 Initiated the development of a competitive bid to improve the digital infrastructure across the city centre.
 Partnered with subject matter experts in digital business to develop the bid and further other collaborative
projects were delivered, such as Wi-Fi at key areas in the city.
Senior Project Manager (05/2005 - 04/2008)
 Oversaw the development and delivery of complex cross-organisation projects by steering efforts of cross-
functional teams.
 Guided strategy development and process implementation to drive organisational change and to enhance
efficiency.
Key Projects:
Corporate Review of Transport:
 Successfully identified key process improvements to enable £500,000 cost savings over 3 years.
 Created innovative Taxi Framework leading to significant annual financial savings.
 Introduced corporately Vehicle Tracking leading to rationalisation of fleet.
 Completed the review of transport use, procurement, maintenance and operations to identify saving
opportunities in excess of £2million through full adoption of initiatives by the business units.
 Led the development of corporate protocols and policies, encompassing: revised Accident Reporting
procedures, revised Mileage Claim forms, procedures for Driver licence and own vehicle document checks and
driving at Work Policy
Tell Us Once
 Spearheaded the cross-UK enhancement to the sensitive area of death registration by initiating the digital
platform connecting DVLA, Passport, Housing and other organisations.
 Championed the bereavement digital platform enabling families to complete a single form announcing
interested organisations that led to significant time and expenses savings in sending letters.
 Partnered with key stakeholders in National UK team and neighbouring councils to implement the cross –UK
project.
 Coached and mentored staff members to enable competencies development and bereavement awareness.
Previous Work Experience:
Section Leader Planned Maintenance, The City and County of Swansea, 04/2000 to 05/2005.
Works Support Manager, The City and County of Swansea, 04/1996 to 04/2000.
Estimator Surveyor, The City of Swansea, 09/1993 to 04/1996.
Managing Director, D.B. Morgan, 04/1992 to 09/1993
Contracts Manager, M.DeLacey & Sons Dowlais Ltd, 04/1990 to 04/1992.
Client Representative, Property Services Agency, 01/1986 to 04/1990.
Foreman, National Coal Board, 08/1978 to 12/1985.
Bricklayer, TRJ Ammanford, 08/1974 to 08/1978.
Brickwork Lecturer, Llanelli Technical College, 1982 to 1984.

3. Marcus Lyn Roberts
Education & Certifications
BSc with Honours in Quantity Surveying; University of Glamorgan.
ILM Diploma in Supervision & Management.
PRINCE2 Practitioner.
MSP Intermediate.
BTEC HNC in Building Studies.
Vanguard Systems Thinking.
Lyndsay McKenna; Living Leadership programme.
I.O.S.H. Safety for Senior Managers.
London Efficiency Challenge Practitioner.
CITB Site Managers Safety Training Scheme SMSTS
Awards
Member of the Institute of Leadership & Management. (M.I.L.M.)
Licentiate of the City & Guilds of London Institute. (LCG)
Community Leadership
Volunteer Trustee for Amman Valley Women’s Aid Charity – key contributor to the merger of AVWA with Calan DVS .
Volunteer for BLAS Ammanford (Building Life After Stroke) assisting with stroke survivors
Chairman of Brecon Welsh Society
Chairman of Neville Hall Young Diabetics
Hon Secretary Ammanford RFC
Hon Secretary Amman United RFC
Counsellor with Powys Drug & Alcohol Service