Organisational Change Management (OCM) is a critical component of many successful ERP projects. Despite this, the term Change Management is one which is not well understood by many ERP practitioners or by most ERP users. There is often a general sense that it covers the softer, people-related issues that arise during ERP implementation projects and that as a result, OCM itself is an ill-defined and woolly concept.
This paper sets out to dispel this view by defining OCM in ERP projects very clearly in terms of strategy, constituent work streams and implementation tasks. View an extract of the report and download the full report for free at: http://www.lumeniaconsulting.com/resources/reports-white-papers/organisational-change-management-erp-projects
2. Organisational Change Management in ERP Projects
September 2013
Table of Contents
1. Introduction .......................................................................................................... 3
2. What is OCM in ERP? ............................................................................................. 3
3. OCM Strategy ........................................................................................................ 3
4. OCM Implementation ..............................................................................................
4.1 Managing Benefits Realisation ...............................................................................
4.2 Managing Stakeholder Expectations ..................................................................
4.3 Managing Workforce Transition.........................................................................
4.4 Managing Project Communication .....................................................................
4.5 Managing Training Effectiveness ........................................................................
5. Conclusion ...............................................................................................................
6. About Lumenia ...................................................................................................... 4
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3. Organisational Change Management in ERP Projects
September 2013
1. Introduction
Organisational Change Management (OCM) is a critical component of many
successful ERP projects. Despite this, the term Change Management is one which is
not well understood by many ERP practitioners or by most ERP users. There is often
a general sense that it covers the softer, people-related issues that arise during ERP
implementation projects and that as a result, OCM itself is an ill-defined and woolly
concept.
This paper sets out to dispel this view by defining OCM in ERP projects very clearly in
terms of strategy, constituent work streams and implementation tasks.
2. What is OCM in ERP?
There are five components to the management of organisational change in ERP
projects.
1. Managing benefits realisation: this is concerned with the identification of
project benefits and putting in place the structures and processes to help
ensure that those benefits are realised.
2. Managing stakeholder expectations: this is concerned with the identification
of key project stakeholders or stakeholder groups and focusing on the
resolution of issues that may reduce their level of support for the project.
3. Managing workforce transition: this is concerned with identifying the areas
of the project that will have an impact on workforce roles and responsibilities
and guiding the organisation through the change process.
4. Managing project communication: this is concerned with ensuring that there
is a structured process for imparting key project information to stakeholders
or stakeholder groups.
5. Managing training effectiveness: this is concerned with the identification of
learning needs, development of curricula and training materials and the
effective delivery of training.
While all five OCM components exist in almost every ERP project, the level of effort
required to manage each component will be project-specific. Determining the
appropriate level of effort for each component in a project is the focus of the OCM
Strategy.
3. OCM Strategy
The OCM Strategy for a project is based largely on the project complexity from an
organisational change management point of view. In Lumenia, we use a series of
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