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Meaningful business is
           profitable business




Empowering Meaningful Innovation   www.lucaleonardini.com
“None of them started alone.”




Empowering Meaningful Innovation                 www.lucaleonardini.com
“None of them wanted to become rich.”




Empowering Meaningful Innovation            www.lucaleonardini.com
“They wanted to build something meaningful.”




Empowering Meaningful Innovation          www.lucaleonardini.com
The
    MEANING
   is the value
Empowering Meaningful Innovation   www.lucaleonardini.com
NOT the
                money.
Empowering Meaningful Innovation   www.lucaleonardini.com
Innovation
  MUST be
 meaningful.
Empowering Meaningful Innovation   www.lucaleonardini.com
“The best reason to start a business today
                               is to make meaning;
                    it’s to create a product or service
                  to make the world a better place.”




                                                Guy Kawasaki


Empowering Meaningful Innovation                        www.lucaleonardini.com
“A business has to be involving,

                               it has to be fun and

            it has to exercise your creative instincts.”




                                                 Sir Richard Branson


Empowering Meaningful Innovation                          www.lucaleonardini.com
“There is a strong connection between
                   creating employee happiness and
                    the tangible of financial profits.”
           Happy employees + Happy Customers = Profitable Business




                                                Chip Conley


Empowering Meaningful Innovation                         www.lucaleonardini.com
“We did not want to just sell shoes.
                     It was not even into shoes, but
           I was passionate about customer service.”




                                            Tony Hsieh


Empowering Meaningful Innovation                     www.lucaleonardini.com
Profits
                and Quality
Empowering Meaningful Innovation   www.lucaleonardini.com
become the
              natural
           consequence
Empowering Meaningful Innovation   www.lucaleonardini.com
of the winning
             mentality
Empowering Meaningful Innovation   www.lucaleonardini.com
What
                to do?
Empowering Meaningful Innovation   www.lucaleonardini.com
Enhance the
                    Customer
                   Experience
Empowering Meaningful Innovation   www.lucaleonardini.com
Why?
Empowering Meaningful Innovation   www.lucaleonardini.com
Because a
Meaningful Business
       is a
Profitable Business
Empowering Meaningful Innovation   www.lucaleonardini.com
Meeting customer
          expectations
                      means that you’ve been

                             Effective

                 Your Customer is satisfied.
Empowering Meaningful Innovation           www.lucaleonardini.com
Meeting customer
             desires
                      means that you’ve been

                  Very effective

            Your Customer is very satisfied!
Empowering Meaningful Innovation           www.lucaleonardini.com
Meeting unrecognized
  customer needs
                            means that you’ve

Exceeded expectations

                 Your Customer is “Happy!”
Empowering Meaningful Innovation                www.lucaleonardini.com
Customers &
 Employees’ Happiness
        means
   Financial Profits
Empowering Meaningful Innovation   www.lucaleonardini.com
How?
Empowering Meaningful Innovation   www.lucaleonardini.com
Apply Customer
     Focused Strategies

Empowering Meaningful Innovation   www.lucaleonardini.com
to improve
                   Customer        User eXperience


                  Satisfaction
Empowering Meaningful Innovation                     www.lucaleonardini.com
Apply
     strategic leverages
                                   3
Empowering Meaningful Innovation       www.lucaleonardini.com
Lean Six Sigma
                   Strategy
 To eliminate wastes, improve profit margins, reduce costs,
              create continuous improvement.



Empowering Meaningful Innovation            www.lucaleonardini.com
Web Marketing
                 Strategy
    Social Media is an extension of the business strategy,
it accelerates the achievement of major business objectives.



Empowering Meaningful Innovation             www.lucaleonardini.com
Content Management
       Strategy
      To build effective and flexible processes and to align
     the communication governance to the market needs.



Empowering Meaningful Innovation               www.lucaleonardini.com
They are relevant to
   the business environment




Empowering Meaningful Innovation   www.lucaleonardini.com
Empowering
          Meaningful Innovation




                        The winning mentality
                                   You can follow Luca Leonardini on:


Empowering Meaningful Innovation                                        www.lucaleonardini.com

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Meaningful Innovation Is Very Profitable

  • 1. Meaningful business is profitable business Empowering Meaningful Innovation www.lucaleonardini.com
  • 2. “None of them started alone.” Empowering Meaningful Innovation www.lucaleonardini.com
  • 3. “None of them wanted to become rich.” Empowering Meaningful Innovation www.lucaleonardini.com
  • 4. “They wanted to build something meaningful.” Empowering Meaningful Innovation www.lucaleonardini.com
  • 5. The MEANING is the value Empowering Meaningful Innovation www.lucaleonardini.com
  • 6. NOT the money. Empowering Meaningful Innovation www.lucaleonardini.com
  • 7. Innovation MUST be meaningful. Empowering Meaningful Innovation www.lucaleonardini.com
  • 8. “The best reason to start a business today is to make meaning; it’s to create a product or service to make the world a better place.” Guy Kawasaki Empowering Meaningful Innovation www.lucaleonardini.com
  • 9. “A business has to be involving, it has to be fun and it has to exercise your creative instincts.” Sir Richard Branson Empowering Meaningful Innovation www.lucaleonardini.com
  • 10. “There is a strong connection between creating employee happiness and the tangible of financial profits.” Happy employees + Happy Customers = Profitable Business Chip Conley Empowering Meaningful Innovation www.lucaleonardini.com
  • 11. “We did not want to just sell shoes. It was not even into shoes, but I was passionate about customer service.” Tony Hsieh Empowering Meaningful Innovation www.lucaleonardini.com
  • 12. Profits and Quality Empowering Meaningful Innovation www.lucaleonardini.com
  • 13. become the natural consequence Empowering Meaningful Innovation www.lucaleonardini.com
  • 14. of the winning mentality Empowering Meaningful Innovation www.lucaleonardini.com
  • 15. What to do? Empowering Meaningful Innovation www.lucaleonardini.com
  • 16. Enhance the Customer Experience Empowering Meaningful Innovation www.lucaleonardini.com
  • 17. Why? Empowering Meaningful Innovation www.lucaleonardini.com
  • 18. Because a Meaningful Business is a Profitable Business Empowering Meaningful Innovation www.lucaleonardini.com
  • 19. Meeting customer expectations means that you’ve been Effective Your Customer is satisfied. Empowering Meaningful Innovation www.lucaleonardini.com
  • 20. Meeting customer desires means that you’ve been Very effective Your Customer is very satisfied! Empowering Meaningful Innovation www.lucaleonardini.com
  • 21. Meeting unrecognized customer needs means that you’ve Exceeded expectations Your Customer is “Happy!” Empowering Meaningful Innovation www.lucaleonardini.com
  • 22. Customers & Employees’ Happiness means Financial Profits Empowering Meaningful Innovation www.lucaleonardini.com
  • 23. How? Empowering Meaningful Innovation www.lucaleonardini.com
  • 24. Apply Customer Focused Strategies Empowering Meaningful Innovation www.lucaleonardini.com
  • 25. to improve Customer User eXperience Satisfaction Empowering Meaningful Innovation www.lucaleonardini.com
  • 26. Apply strategic leverages 3 Empowering Meaningful Innovation www.lucaleonardini.com
  • 27. Lean Six Sigma Strategy To eliminate wastes, improve profit margins, reduce costs, create continuous improvement. Empowering Meaningful Innovation www.lucaleonardini.com
  • 28. Web Marketing Strategy Social Media is an extension of the business strategy, it accelerates the achievement of major business objectives. Empowering Meaningful Innovation www.lucaleonardini.com
  • 29. Content Management Strategy To build effective and flexible processes and to align the communication governance to the market needs. Empowering Meaningful Innovation www.lucaleonardini.com
  • 30. They are relevant to the business environment Empowering Meaningful Innovation www.lucaleonardini.com
  • 31. Empowering Meaningful Innovation The winning mentality You can follow Luca Leonardini on: Empowering Meaningful Innovation www.lucaleonardini.com