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Marketing for the Whole Campus:
Onsite and Online
Lorrie Jackson
November 7, 2013
Your Speaker
Lorrie Jackson
Client Success Manager
Lorrie.Jackson@Finalsite.com
1-800-592-2469 ext. 0179
Finalsite.com
Today
10:00 – 10:15
10:15 – 11:00
11:00 – 11:10
11:10 – Noon
Noon – 12:45
12:45 – 1:30
1:30 – 2:00

Introductions/Overview
Big Picture/A Welcoming Campus
Break
A Welcoming Website
Lunch
User-Centered Strategies on Your Website
Beyond Your Website/ Final Suggestions
Big Picture Thinking
What No One Will Tell You
To Keep the Lights On
Recruit Students
Retain Students
Raise Funds
(Relate to Alumni)
Your Constituents
• 
• 
• 
• 
• 
• 
• 

Parents
Students
Faculty
Staff
Alumni
Prospective Parents
Prospective Students
Marketing: Value Transaction

Rec
r
stud uit
e
Reta nts
Stud in
e
Fund nts
-rais
e

School’s
Needs

Const.
needs
Maslow’s Hierarchy
Give them what they need
and
they will give you what you need.
A Welcoming Campus
Your Customer Service Stories

Customer Service Stories
Draw Your Campus
Visitor’s First Impression
•  Where you park
•  Who greets you
•  Where you arrive
•  What you receive
•  And more
http://algetler.com/5-ways-to-make-a-first-impression-when-you-welcome-your-customers/
Security vs. Warm Welcome

http://www.securitymagazine.com/articles/print/84382-warm-welcome-safe-entry
A Welcoming Website
Raise $

Recruit
Why Do People
Visit Your Website?
Your Constituents
• 
• 
• 
• 
• 
• 
• 

Parents
Students
Faculty
Staff
Alumni
Prospective Parents
Prospective Students
Micro - Messaging
• 
• 
• 
• 

What goes on the home page?
What goes behind a log-in?
Who communicates how to whom?
The “teacher-parent” phenonmenon
Web Trends
1994-1995

2002-2003
http://www.nngroup.com/
articles/homepage-designchanges/
2011-2012
Trends to Watch
• 
• 
• 
• 
• 
• 

Infographics
Responsive Design
App
Imageless/Flat Design
Sticky Navigation
Parallax
Infographics
Responsive Design
Responsive Design
App
Flat Design
Flat Design
Sticky Navigation
Sticky Navigation
Parallax
Insert Your Home Page Here
User-Centered Content Strategy
To Keep the Lights On
Recruit Students
Retain Students
Raise Funds
(Relate to Alumni)
Recruit Students
Videos
Videos
QR Codes & PR
Public Portals
QR Codes & PR
Retain Students
Directories
Customized Emails
College Counseling
What	
  We’re	
  Planning:	
  On	
  Campus	
  
QR codes in &
around campus

QR Codes
Spirit Store
Portals & Integration
View the weekend’s schedule
on your smartphone.

Scan this barcode* or go to:
http://bit.ly/pw2012agenda
*Search for “barcode scanner” in your phone’s app market.

See Receptionist for details
on connecting to WiFi.

QR Codes
Athletics
Digital Signage
Mashup
Raise Funds
Videos
Videos
Videos
Videos
Public Portals
FAQs
Fundraising Thermometer
Fundraising	
  Opportuni8es	
  
FAQs
Relate to Alumni
Connect	
  with	
  Alumni	
  
Alumni Magazines &
Reunion Invitations
Alumni
What	
  We	
  Do:	
  Print	
  
QR codes that direct
people to more
information from their
mobile devices.
Alumni Blogs
Emails
Beyond Your Site
Social
Media

Other?

Blogs
School
Website

SEO/
PPC
Ads

News
Sites
Media
TOOLS

SOCIAL MEDIA
User-Centered Strategies
Forming a Plan
Mission

Strategic
Goals
Communication
Goals
TOOLS

FOCUS ON THE CALL
Ask Questions…
• 
• 
• 

Where is my call to action?
What is my pathway to that call to action?
Whom am I trying to influence to act?
Funnel
How do folks get from your
home page to the conversion?
TOOLS

PERSONALIZE INFO
TOOLS

MAKE IT EASY
Case Study
How Will You
Welcome Your Community?
For More
Lorrie Jackson
Client Success Manager
Lorrie.Jackson@Finalsite.com
1-800-592-2469 ext. 0179
Finalsite.com

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Tais marketing onsite and online