1. humanservices.gov.au
Online services
for families
Going online is a more convenient way of doing your family
assistance business with us. It’s secure and saves you time.
Depending on the type of family assistance you receive,
you can:
• make a claim for family assistance
• view, update or withdraw your claim
• view and update your family income estimate
• advise that you do not need to lodge a tax return
• view and update your child/ren’s education details
• view your payment history
• view and update your work, training or study details
• subscribe to and receive letters online.
For more information about
Centrelink Online Services,
visit humanservices.gov.au/
centrelinkonline or use your
smartphone to scan this barcode.
How to register
To register for Centrelink Online Services, visit
humanservices.gov.au/centrelinkonline
You will need your Customer Reference Number (CRN)
which is provided on every letter we send you, and
answer identity questions based on information you
previously provided to us.
Important: Calls to ‘1800’ numbers from your home phone are free. Calls
from public and mobile phones may be timed and charged at a higher rate.
CO620.1303
We’re moving
in together
humanservices.gov.au
10094.1210
From Monday 12 November, the
Department of Human Services will
provide all Medicare and Centrelink
services under one roof at
the corner Anderson Street and
Chapel Street, Lilydale.
Medicare services currently available at
Shop 713, Chirnside Park Shopping Centre,
the corner Maroondah Highway and
Edward Road, Chirnside Park move to the
one-stop shop on this date.
The opening hours are 8.30 am to 4.30 pm,
Monday to Friday. Medicare services will be
available 9.00 am to 12.30 pm on Saturday.
Medicare will pay all benefits directly into your
bank account at the new location.
Speak to a staff member or visit
humanservices.gov.au for more information.
We accept
BasicsCard
CO642_1211_FA.indd 1 19/11/2012 10:09:57 AM
© Commonwealth of Australia
10031.1302
Like to know more?
If you would like to know more about the
Indigenous Employment Program and how
CRS Australia can work with you contact:
CRS Indigenous Employment Manager
IEPProposals@crsaustralia.gov.au
crsaustralia.gov.au
3
How do we help?
Our experienced team of employment
professionals work with you to:
• recruit and retain Aboriginal and Torres
Strait Islander employees in your workplace
• strengthen engagement with the local
community, employers and industry.
We help you to:
• identify and recruit suitable and motivated
new employees
• train and support employees to gain industry
specific skills and experience and stay in
their jobs
• link with the local community
• develop Indigenous recruitment and retention
strategies for your workplace
• provide practical support, including career
guidance and mentoring to address issues that
affect a person’s capacity to get or keep a job
• train your employees in cross-cultural
awareness training.
We will provide support to both employers and
employees to keep Aboriginal and Torres Strait
Islander peoples in work.
CRS Australia and the Indigenous
Employment Program (IEP)
The objective of the Indigenous Employment
Program (IEP) is to increase Aboriginal and Torres
Strait Islander peoples employment outcomes and
participation in economic activities. This contributes
to the Government’s commitment to halving the
gap between Indigenous and non-Indigenous
employment outcomes within a decade.
The Indigenous Employment Program is funded by the
Australian Government Department of Employment,
Education and Workplace Relations (DEEWR).
Through the IEP Employment Panel 2012–2015,
CRS Australia can deliver a broad range of services
that are responsive to the needs of employers,
Aboriginal and Torres Strait Islander peoples and
their communities.
Who do we help?
• Employers wanting to recruit Aboriginal and
Torres Strait Islander employees
• Aboriginal and Torres Strait Islander peoples
looking for work
Indigenous Recruitment
and Support
humanservices.gov.au
BasicsCard
For BasicsCard balances
and enquiries:
BasicsCard Balance Enquiry Line
Freecall™ 1800 057 111
Income Management Line
Freecall™ 1800 132 594
Human Services website
humanservices.gov.au/basicscard
In person
at your local Service Centre
8898.1302
For more information visit
humanservices.gov.au/
householdassistance
or speak to a Customer
Service Officer.
Household Assistance Package
Clean Energy Supplement
The Clean Energy Supplement is an ongoing payment to help eligible
households with any impact from the carbon price on everyday
expenses. If you receive an income support payment or Family Tax
Benefit, the Clean Energy Supplement will be paid automatically with
your regular payment for:
• pensioners and most income support recipients from 22 March 2013
• Commonwealth Seniors Health Card holders who receive
Seniors Supplement from 24 June 2013
• Family Tax Benefit recipients from 1 July 2013
• most youth and students from 1 January 2014, following a second
Clean Energy Advance in July 2013.
The amount of your Clean Energy Supplement depends on your
circumstances and the payment you receive. The Clean Energy
Supplement is part of the Household Assistance Package.
humanservices.gov.au/householdassistance
Three principles for
employer engagement
Collaborativewaysofworking—betweenroles,levelsandlocations.Creatingcommonpurpose.
Balance
Two way alignment of the job seeker and the employer
Target employers with occupations to suit ready job seekers
Create readiness in job seekers for vacancies available in the labour
market. Market jobs with our employers to job seekers
A balanced perspective supporting the job seeker
—employer relationship
Focus on making the relationship work
Understand employer requirements
Understand job seeker skills and capabilities
Quality Post Placement Support that works with the job seeker and
the employer to deliver a durable relationship
Business orientation
A realistic perspective on the labour market
Understand the labour market - what jobs are available?
Recognise the role of employers’ business interest
A business relationship in the marketplace
Utilise available labour market knowledge and business intelligence
Determine employers’ business interest
Negotiate win-win business relationships
Build and protect reputation as a trusted broker who addresses risk
Provide reliable service to a standard agreed with the employer
Evaluation
Objective evaluation of approach
Feedback from job seekers and employers used to improve service
Measured progress and results to evaluate return on effort
Evaluated process leading to efficient methods and better service
Higher rates of job
seeker placement
Durable placements
13 and 26 week
outcomes
Realistic expectations
of employers
Positive business
reputation and
stronger employer
engagement
Access to employers
Durable engagement
• repeat placements
• referrals leading
to new business
Provision of
better service
Profitable return
on investment