Harmony4Tourism supports the online booking process for accommodations. By showing screen shots (UI), the actual process is presented step-by-step. Additional features:
(1) party composition data (all traveler details)
(2) customer support/service desk in case accommodations are "sold out"
(3) availability file complies with XFT (eXchange For Travel) standard
The presentation also contains some examples of the configuration (rules, decision tables, UI dialogs and expressions).
This process was created with "zero" coding
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Tourism and hospitality: Create an online accommodation booking process
1. Business professionals
in
Tourism & hospitality
Create the âquote and book an accommodationâ
business process
Using Google DOCS spreadsheets
(no coding!)
2. The business process
âquote and book an accommodationâ
âą Must support all user interactions
â Customer requires a quotation
â User can book the accommodation
âą Include âtravelling party detailsâ
âą Personal info of travelers is required
âą Support âcustomer support [team]â
âą No accommodations available? Special request!
âą Deployed in the âcloudâ
âą
âą
âą
âą
superb performance & scalability
This demo: displays decision support
[optional] bookings to back-end via ESB
Mobile [UI] supported
3. Scenario
âą John & Susan Doe live in the UK
â plan to book an accommodation in France
â Two kids (Betsy and Tim - aged 8 and 14)
âą They book in Nov 2012 - for May 2013:
â Early booking discount is applied
â Preferences are discounted
âą 8 step booking process for John
â accommodation, extraâs
â travelling party person details
4. All screens are automatically generated in standard Harmony UI.
Customization of UI is simple and applied automatically for PHP.
DISCLAIMER
5. Step 0: sets initial parameters
2
1
3
1.
2.
3.
User logs on as âcustomerâ: has access to one event/process
Users enters data
Decision support immediately responds with
market data
determines that an ID is required
6. 1st step: select Parc
Decision support the results of input
1. Create quote = Yes: proceed with âstay detailsâ
2. No: prompt for âemail listingâ
7. 2nd step: select accommodation
2
1
Entering data â Decision support shows
1. That a key is created (XFT format)
2. Availability + price are retrieved
3. Discount is calculated
4. Determines next (3) steps
(see next slide)
3
8. Outstanding work items (I)
1
2
1.
2.
In decision support from the previous step: 3 events / work
items are required
Harmony shows these as work items
1.
Booker details will be next
10. Outstanding work items (II)
1
After specifying âbooker detailsâ more events / work items are
generated by Harmony
1. âstay detail childrenâ is next
11. 1
Children are travelling
2
At âselecting an accommodationâ John Doe
entered Children = Yes
1. For Chlidren aged between 3 â 12 years
2. Age & name are required
12. Display total price & book
1
2
Total price is generated by Harmony when all data exists
1. When John Doe decides to book
2. Harmony calculates new stock
13. Details of travelers are required
1
2
2
1.
2.
3.
Outstanding work after creating the booking
Traveler details (result from booking)
UK travelers require identification for France
17. The configuration contains
âą Dialogs (process step/activity)
â Dialogs are the visual representation
âą Rules
â Define process logic (sequence)
âą Decision Tables
â Well defined structure â easy to maintain
âą Expressions
â Calculations (and other)
âą Other (not included in this overview)
â Files, templates, authorization
23. Configuration overview get Quote
Part
Number of
Total rows
Rules
30 (50)
-
Dialogs (process steps)
17 (25)
85
6 (8)
> 1mln
Reference files
MDT
none (1)
DT
5 (6)
Expressions
21(25)
Templates
2 (5)
Groups
4 (5)
Development time (weeks)
2 (4)
(in brackets) is the estimate for a fully developed version
MDT = multi-dimensional decision table.
200
24. For more information
âą Visit
â http://www.slideshare.net/LiquidSequence/industry-solutionsoverview-tourism
âą Business process flowchart
â https://www.lucidchart.com/publicSegments/view/506effe60018-4a24-8bf5-709c0acf01b7/image.png
âą Video Harmony
â http://www.slideshare.net/LiquidSequence/tourism-harmonyonline-demo-no-audio-edit
âą Video Testimony: testing the process
â http://www.slideshare.net/LiquidSequence/automated-testingusing-google-docs-spreadsheets-testimony-part-i
âą Follow us on Google+:
â https://plus.google.com/+Liquidsequence/posts
âą Our YouTube channel:
â https://www.youtube.com/user/LiquidSequence
Notas do Editor
The Booker (i.e. John Doe) on the website would not see this - We show this however to demonstrate the power of Decision Support for internal users.
The Booker (i.e. John Doe) on the website would not see this - We show this however to demonstrate the power of Decision Support for internal users.