We are looking for a Front Office Manager @ ibis Charleroi Centre Gare

1. ABOUT US
Cayman Group is a Belgian family-owned company with the headquarter in Charleroi. It currently operates
14 franchised hotels under the ibis, ibis budget, Holiday Inn Express and Novotel brands: 13 throughout
Belgium and 1 in France. From 2020, an Adagio aparthotel and 3 MOXY brand hotels will be part of the
group's hotel portfolio.
MISSION
In collaboration with the General Manager:
• You manage the reception team and related administrative tasks in accordance with internal
procedures.
• You organize work and coordinate tasks to achieve business and budget objectives.
• You monitor Yield Management: occupancy rate management, uses of RM tools, analysis of
competitors' positions and drafting of pricing offers.
PERSONALITY & SKILLS
• You are an exemplary leader who embodies the spirit of the brand, you want to grow your team and
support it in that direction.
• You are friendly and enthusiastic and don’t know what the word “stress” means.
• English and French have no secrets for you. You also have skills in Italian and Spanish? Even better!
• Customer happiness is your priority and each of your actions reflects it.
WE OFFER
• An indeterminate full-time contract with extra-legal benefits (meal vouchers, bonus scheme, Accor
“Bienvenue” Card, group insurance and hospitalization).
• A great environment in our ibis institution with 72 rooms in the center of Charleroi.
• Experience in an ambitious hotel group, with a family atmosphere.
CONTACT US
Send your motivation letter and CV to job@caymangroup.eu
ibis Charleroi Centre Gare
Front Office Manager (M/F/X)We are looking for a