This is the brochure of the training programme of FutureFocused.

1. Your Business
My Passion
FOCUS ON THE FUTURE
OF YOUR BUSINESS

2. WHEN STAKES ARE HIGH, YOU WILL
HAVE TO MAKE THE RIGHT CHOICES:
INVEST. TRAIN. GUIDE. AND MOST OF
ALL, PERSEVERE.
ACHIEVING SUSTAINABLE RESULTS
FAST IS NOT EASY. WITH THE HELP
OF FUTUREFOCUSES, IT IS.

3. What does FutureFocused
represent?
With the right training and end-to-end (rec2rec) consultancy, we
help ambitious organisations bring out the best in their recruiters
and managers. With 10 years of recruitment training at hand, we
make sure to elevate your business to the next level. Because we
have worked as consultants in a growing business, we know all about
challenges and what it takes to rise above them.
With unprecedented enthusiasm, we will motivate your team. Our
empathic and customer-centric approach has been appreciated by
all our customers.
Our values:
• We are result driven
• We prefer a challenge
• We focus on talent and authenticity
• We bring energy and fun to the table

4. 4
What FutureFocused does
Rec2Rec:
Finding the right recruiters and giving them the best possible training,
that is what’ll make the difference for your company, today and
tomorrow. Which is why we will take care of end-to-end recruitment.
Do you need recruiters who understand your business and are ready
to deliver? We will look for the recruiters that match your company
and prepare them for the job.
(Virtual) training:
Our sales and recruitment training sessions prepare your recruiters
from job intake to sealing the deal. We take our sessions a step further
by offering training to recruitment managers. We’d like to discover
the unique leader in every manager.
We are flexible with our training sessions and will deliver them
to your taste. Do you prefer a virtual training session?
Or do you want to have 1, 2, or more days of training?
FutureFocused adapts to your needs.

5. 5
The procedure
Step 1: the briefing
Where can we add value? Through a thorough
observation of the to be trained recruiters and an
intake interview, we are able to pinpoint the pains and
the gains for a personal and professional training
session.
Step 2: the training session
Let’s do this! The training session can involve one or
more days. Our learning method will give our subjects
the desired knowledge and skills to obtain their
results.

6. 6
Training modules
Recruitment is an acquired skill, a unique training approach is in
order. The training sessions are developed for the recruitment
business specifically. The content, the examples and the
exercises are made for sales and recruitment purposes.
Recruitment with a pinch of sales
Recruitment is part of the service industries. Customer and
candidate are priorities and it is all about finding a match
between the two. These sales modules will teach your
consultants how to recruit from a sales point-of-view. Without
losing sight of the ‘service’.
Are you ready to crunch more numbers?
Last but not least, we offer training for managers. What does
leading and managing entail? When does a team need a leader
and when do they need a manager? Does every manager have
to be a leader and what about the other way around? Discover
the answers with us.

7. RECRUITMENT TRAINING
SALES TRAINING
LEADERSHIP AND MANAGEMENT TRAINING
Job intake
Candidate intake
The job interview - preparation and feedback
Offer management and onboarding
Time management for recruiters
How to make the most of your (cold) call
Selling your client and your candidate
How to stay in control with your client
How to stay in control with your candidate
Techniques for closing
How to negotiate
Common objections and how to handle them
Paying your client a visit
Management
The secrets of body language
The importance of delegating
Time management
Train the trainer

8. RECRUITMENT
RECRUITMENT
TRAINING

9. The job intake
There’s a job opening, splendid! But how do you proceed? Will you
let your client guide you or will you bring the job offering to life
yourself, by doing your research on the ins and outs of the
position? Is this research worth the while? What are the most
important steps to take to increase your chance of placing your
candidate?
During the part of the training where we will discuss the intake
meeting, we will find an answer to the how, what and why questions
of recruiting. The consultants will learn how to:
• Persuade the hiring manager to do a job offer qualification
• Discover if they should invest in a particular candidate
• List all the important needs
• Use the most important needs of the client to their
advantage
• Sell their candidate to a client
• Manage the expectations of their client
• Make the candidate fall in love with a job offer
• Lay the groundwork for a long-term business relation

10. DUUR: 4 UUR RECRUITMENT 10
The candidate intake meeting
Getting to know the people behind the resume is key. To find the
perfect match between job offer and candidate, it’s important
that the recruitment consultant knows their candidate to a
certain extent. What are they looking for? Why are they
searching for a particular job. The candidate needs to trust you,
so that there’s a long-term business relationship in the making.
During the recruitment training ‘the intake meeting’, we try to
build a strong foundation for our recruiters by discussing the
following topics:
• The added value of a good candidate intake
• The different aspects of a candidate qualification
• What makes a good candidate
• How to evaluate the commitment of the candidate
• How to sell the job to the candidate

11. The job interview
This is exciting! You are one step closer to placing your candidate…
You would think that the hard part is over, but it’s only just
beginning. Time to hold your own during the rest of the recruiting
process.
As a consultant, you will make sure your candidate knocks it out of
the park on his job interview. Your candidate’s success will make
you appear more professional. Talk about a win-win situation.
Being well prepared is key. But when are you prepared? How can
you make sure your candidate is relaxed on his interview? How will
he stay top of mind?
Asking for feedback at the end of an interview is one of the
best ways to help your candidate and your client. But it is also
one of the hardest things to do. With some handy tips and
tricks, we can teach our consultants to manage their doubts.

12. DUUR: 4 UUR RECRUITMENT 12
Offer management and onboarding
You have called numerous clients, you have screened your candidates
and planned and following up job offers, we finally reach the moment
we were waiting for. There’s a job offer for your candidate!
You’re enthusiastic, you’re beaming, the energy runs through your
body, and then you ask yourself the question: is your candidate going
to take the offer?
Discover in the ‘Offer management’ session the secret to place your
candidate well. But is this the only challenge you’re facing?
A deal is only a deal when the candidate starts!
The onboarding training will teach everything there is to know about
delivering a service to your client the full 100%.

13. Time management for recruiters
Time is money. How profitable is time management for your
consultants? How much do you actually win from setting your
priorities straight and planning effectively?
Yes, planning and learning how to plan effectively, take time. 1 day,
to be precise, because that’s the duratoin of the training session
‘Time management for recruiters’. Time that you will be able to
reinvest because the participants of this course will learn how to:
• Plan their activities so that the pipeline is always filled
• Figure out their ratio’s: how effective are you on the job?
• Know where you lose time and what your weak spots are
• How to set obtainable goals
• How to prioritise like a boss

14. SALES
SALES TRAINING

15. DUUR: 1 DAG SALES 15
How to make the most of
your (cold) calls
To be good at cold calling you’ll need some courage, talent and
luck. At Futurefocused, we like to make our own luck. Whether
you are spending an hour on a cold call, or phoning a client for
a chat, this training session will help you make every call
successful!
This session of 1 day consists of a theoretical part and lots of
exercises. At the end of the day you will feel energised and you
will be able to sell anything on the phone!
It’s not WHAT you say, but HOW you say it. Learn how to use
the power of your voice and make the most of your calls.

16. DUUR: 4 UUR RECRUITMENT 12
Selling your client and your
candidate
You can see the doors of the elevator closing, the clock starts
ticking. The elevator has almost reached the top floor. PING. The
other person has hung up the phone. Time’s up and you haven’t
even finished your pitch yet.
Does this scenario seem familiar? The training session ‘Selling your
client and your candidate’ teaches participants in 4 hours how to
create an elevator pitch that works and a sales pitch that is
adapted to the customer, with his or her needs as a focal point.
We will discuss how you can add value by looking at the
cusomter's more specific needs and how to concretely act on
them. The point is to come to an agreement with your client and
your candidate.
Don’t forget: this call will get you closer to placing your
next candidate!

17. SALES 15
DUUR: 1 DAG
How to stay in control with
your client
Gotcha. That precious job offer with your client is yours. You’ve
been working so hard to get it. Now it’s up to you to find the
best candidate for the job. But wait! Don’t run before you can
walk. Keep in account what your return will be on the invested
time. Is the job offer hot or not?
Participants to the course ‘How to stay in control with your
client’ will learn how to sell recruitment in the ideal way. They
will:
• Create urgency to accelerate the process of hiring
• Get more commitment from a client
•Learn how to deal with a client that doubts everything
• Learn how to make sure that your candidate will be
noticed between the resumes
• Learn how to concretely make agreements on how to
proceed by using a range of closing techniques

18. DUUR: 4 UUR RECRUITMENT 12
How to stay in control with your
candidate
People change like the wind. There’s no branch where this is so clear
like the recruitment sector. Candidates that don’t show up for their
job interviews, candidates that change their minds at the last minute
and choose another position, it’s all commonplace. How do you break
a pattern like that? By creating a conscience. The candidates are
looking for a long term commitment with their future employer.
We will discuss these topics and more in the training session ‘How to
stay in control with your candidate’. After following this training your
recruiters will know how to:
• Have a hold on their candidate
• Recognize the alarm bells
• Deal with a counter offer
• Make sure the candidate only works with them
• Create urgency to accelerate the process
• Handle a doubtful candidate
• Deal with when their job offer isn’t the candidates' number one
• What closing deals to use on which candidates

19. SALES 15
DUUR: 1 DAG
Closing techniques
Always be closing! Nobody knows how to say those three
words like Alec Baldwin as Blake in ‘Glengarry Glen Ross’.
Talking about motivation! With ‘always be closing’ Blake meant
that salesmen need to finish their conversation with closing
the offer and sealing the deal. But what does that translate to
in recruitment?
With ‘Closing techniques’ we will look at why closing
techniques are so important and how to deal with what holds
people back from closing a deal: the fear of hearing a ‘no’.
Thankfully, there are many ways to guide you through a painful
rejection and finish on top.
To be able to close, you need a certain finesse. You have to
always keep in mind that the service to your client and
candidate are your priority.
How can you combine your service to client and candidate, all the
while making this a comfortable experience for everyone involved?
How can you increase your placing ratio in doing so? This and a lot
more will be taught in the ‘Closing techniques’ training session.

20. DUUR: 4 UUR RECRUITMENT 12
How to negotiate
Negotiating is considered a challenging skill to master. Our goal is to
bring forth the fun in negotiating. You win some, you lose some. It can
be difficult, exciting and you can even get emotional from a
negotiation.
Everyone knows how to negotiate and we all do it on a daily basis: at
work with our clients, our bosses, our colleagues, but also at home
with our partner,… and with the kids. And still we don’t always
negotiate the way we should, because we don’t know any better.
We can only speak of a negotiation when both parties win or lose
more or less the same at the end. During this training session we will
look at how and why we negotiate. We will discover what type of
negotiator you are and what effect this has on others. That’s not all,
we will answer questions like:
• How do I find the motivation and my client’s need to strengthen
• my position as the negotiator
• How do I create a win-win scenario
• How do you make the most of your negotiation?

21. SALES 15
DUUR: 1 DAG
Smokescreen or real
objection
Objections are commonplace when making a sale. With the
right preparation and approach, you can evade most of them.
But when they happen, you need to know how to handle them
in a positive and effective manner. Like so, the conversation will
be smooth and open, and you will not position yourself
opposite or against your conversational partner.
With the training session ‘Smokescreen or real objection’, you
will get to know how you can have an influence on the outcome
of the conversation. You will learn how to distinguish a
smokescreen from a real objection. When the smoke clears,
their real objections will show and then you will know why they
don’t want to collaborate with you.
The challenge lies in that smokescreens are very similar to real
objections.
How can you anticipate an objection? How do we deal with them?
What about the saying ‘objections are a sign of interest’? Find out in
our training session.

22. DUUR: 4 UUR RECRUITMENT 12
Paying your client a visit
Are you paying your client a visit for some coffee and an interesting
conversation? The moment your client reaches for his cup of coffee,
you are still one of many recruiters. But by the time he or she will
finish their coffee, you will have convinced them of your value as a
business partner. By having the right introduction, sharing knowledge
and choosing the right topics, you can achieve a lot.
With the training session ‘visiting your client’, your recruiters will know
how to:
• Prepare a conversation to get maximum results
• Guide the start of the conversation in your direction
• Stay in control during the conversation
• Ask the right questions to build up a business relationship
• Use your expertise to become a worthy business partner

23. LEADERSHIP AND
MANAGEMENT
TRAINING

24. SALES 15
DUUR: 1 DAG
Management: what is it all about?
You’re on your first day at work and you’re on a mission: being
good at your job! You’ll get guidance from your management
because they too think it’s important that you’re doing well.
One day, you’re promoted and you’ll get the chance to manage
some people yourself… What now?
You’ll be in a position that’s new to you and you’ll start
doubting your work. Questions going through your head: ‘how
am I going to adjust to this position?’, ‘how can I win my
employees trust?’, ‘why is there confrontation and
incomprehension?’ Well there is good news too! Management
is a skill that you can learn, just like any other skill. With
FutureFocused as your co-pilote on duty, we can discover
together what type of manager you are.
This two-day training session will guide you through:
• Better insights into the industry and your impact as a manager
• Personal and team analysis
• Communication styles
• The ingredients of effective leadership

25. DUUR: 4 UUR RECRUITMENT 12
The secrets of body language
Ask yourself the following question: ‘how many languages do I speak?’
Not a lot of people would put ‘body language’ on the list, but it might
be the only language that we have in common, even with all our
cultural differences. Our bodies might tell us more than we would
want to say.
But how do we learn to understand our body language and what good
will it bring us? Understanding other people’s body language will give
you an indication on what they believe and even if they believe in
what they are saying. It will give you an insight into their emotional
state and their thinking patterns. This insight is an opportunity for
you to communicate with them in better ways.
This training will help you discover how body language and
management go hand-in-hand. You will understand your own body
language as well as your team’s and you will be able to pick up any
signal faster. Learn in this 4 hour training how to:
• Pick up positive signals
• What alarming signals are
• What your challenge is as a manager

26. SALES 15
DUUR: 1 DAG
The importance of delegating
Delegating is a very logical and natural managing technique,
but it can also be very difficult. For one, because we’d rather
perform certain tasks ourselves. And it can be complex to get
a grip on everything that is happening around you.
Still, delegating is of the utmost importance. You will be able to
work efficiently, your team will learn new skills and they will
grow in their roles. When delegating is done badly, people will
get demotivated and this could sometimes even lead to
people feeling used. On the other hand, not delegating at all
could lead to a complete lack of progress.
This training session will teach you how to efficiently delegate
by:
• Choosing the tasks that should be delegated
• Choosing to whom the tasks should be delegated
• Taking the right steps
• Work on a model for your delegating conversations

27. DUUR: 4 UUR RECRUITMENT 12
Time management
A training session about time management, is that really necessary?
Oftentimes, work keeps piling up and there seems to be no end in
sight. The physical and emotional consequences can be dire. Let’s
change that forever!
There’s more than 50.000 thoughts running through your head
everyday. Most of our thoughts are about the past or the future: what
work did I finish already, what do I still have to do? Only 5% of our
thoughts go to ‘the now’. Considering that we are the most efficient
in our work when we focus on the now, you should think we’d
concentrate more on that. And still, the numbers are speaking for
themselves. So how do we focus on working more time-efficiently?
On this very interactive day, we will discuss a few difficult aspects of
managing your time and, more importantly, we will look at the
solutions:
• Becoming aware of how we manage time
• Managing priorities = ‘first things first’
• The power of NOW
• the right methods for time management

28. SALES 15
DUUR: 1 DAG
Train the trainer
Lifting your team up to a higher level is similar to training
athletes. You’re warming up, you’re training on a daily basis and
you’re getting results. You will push yourself to reach the finish
line. That doesn’t just count for new employees, but even more
so for employees that have been strong players on your team
for a while. Everyone has to stay fit and they have to be on top
of their game.
With the ‘Train your trainer’ session, FutureFocused will show
you the insights of how you can deliver a message in a more
inspiring and interesting way. Our power session will be enough
to get your team pumped again. The following topics will be
discussed:
• How to prepare and deliver a presentation, a training or a power
session
• How to get attention, hold it and direct it to your liking
• How to stimulate reaction
• How to look at body language and the impact on your training and
presentation
• How to detect resistance and turn it into something positive
• How to determine ‘best practice’ together with your team and
promote it

29. Your Business
My Passion
Want to start focusing on
your future?
Make an appointment at
info@futurefocused.eu