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The $4-a-week Newsroom and
    Other MacGyver Tips

             Lee Aase
Manager, Syndication and Social Media
            Mayo Clinic

  Ragan Corporate Communicators
           Conference

            May 8, 2009
About Lee Aase

• B.S. Political Science
• 14 years in politics and government at
 local, state, national levels
• Mayo Clinic since April 2000
   • Media relations consultant
   • Manager since 2004
     • Media Relations/Research Comm
     • Syndication and Social Media
                                      2
Mayo Clinic’s Origin




http://tinyurl.com/32xbjx
Sources of Information Influencing
           Preference for Mayo Clinic
     Word of mouth                                          84


Stories in the media                            57


MD recommendation                          44


        Advertising              27

                                                     2006   Study



  Internet/Websites             26


Personal experience             24


   Mailings to home        18

                       0   20         40        60    80             100
                                                                 4
Mayo Clinic Medical Edge
News Media Syndications




                           5
Develop a MacGyver Mindset
   (or think like Dr. Henry Plummer)




• http://www.mayoclinic.org/tradition-
 heritage/dr-henry-plummer.html
                                         6
First Foray in New Media




• Existing Medical Edge radio mp3s
• Launched Sept. ‘05; Downloads up
 8,217 percent Oct. vs. Aug.
Step 2: More, Longer Podcasts




                           8
9
10
11
12
Total Cost for Mayo Clinic
Facebook, YouTube and Twitter




 $0.00
                            13
Step 3: podcasts.mayoclinic.org




                              14
newsblog.mayoclinic.org




                          15
sharing.mayoclinic.org




                         16
Total Yearly Cost for Three
     Customized Blogs




$165.00
                               17
Key Tool: Flip Video Camera
• Affordable for all campuses (and you)
• Recording interviews (with tripod)
 improves existing processes
• Authenticity without writer’s cramp
• Provides potential blog resources
   • Audio of full interview
   • Video excerpts
• Limited group of video editors to
 ease adoption, ensure quality
                                        18
Cost for a Standard Definition Flip
          Video Camera




$150.00
   HD available for an additional $80

                                        19
Old-Style Online Newsroom vs.
   MacGyver Online Newsroom
• Web 1.0 Online Newsroom
   • Typcially purchased from a Vendor
   • Costly - up to $10,000 + monthly
   • Password-Protected Access
• MacGyver Online Newsroom
   • DIY
   • $45/year or $0.12/day
   • Open to customers/patients/links
                                    20
21
Two Case Studies of Mainstream
Media Facilitated by Social Media
• Wall Street Journal Health Blog
   • Pitched via Facebook
   • Previewed on News Blog
   • Embedded from YouTube
• CBS Radio Network
   • Flip audio downloaded from news
    blog made national network air


                                     22
23
24
25
Don’t (just) pitch the media.

       Be the media.



                            26
Twitter Case Study: Contributing
             to Virality
• Alerted to interesting video of 90 y.o.
 couple playing piano in Gonda atrium
• Embedded in Sharing Mayo Clinic,
 posted to Facebook, Tweeted on 4/7/09
• Video had been seen 1,005 times in six
 preceding months since upload



                                        27
The next day...




                  28
Six days later...




                    29
April 22




           30
May 1




        31
Sunday, May 3




                32
33
34
May 4




        35
Cinco de Mayo




                36
May 6




        37
Yesterday




            38
39
Lessons
• You can’t manufacture virality, but
 you can prepare for, contribute to it
• Developing infrastructure gives you
 a platform for launch
• Mainstream media coverage will
 make this even bigger




                                        40
For Continuing Education ...




                               41
42
Contacting Me

• Google Lee Aase or SMUG U to find
 SMUG
• Twitter @LeeAase or @mayoclinic
• Friend me on Facebook
• aase.lee@mayo.edu



                                    43

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The $4 A Month Online Newsroom

  • 1. The $4-a-week Newsroom and Other MacGyver Tips Lee Aase Manager, Syndication and Social Media Mayo Clinic Ragan Corporate Communicators Conference May 8, 2009
  • 2. About Lee Aase • B.S. Political Science • 14 years in politics and government at local, state, national levels • Mayo Clinic since April 2000 • Media relations consultant • Manager since 2004 • Media Relations/Research Comm • Syndication and Social Media 2
  • 4. Sources of Information Influencing Preference for Mayo Clinic Word of mouth 84 Stories in the media 57 MD recommendation 44 Advertising 27 2006 Study Internet/Websites 26 Personal experience 24 Mailings to home 18 0 20 40 60 80 100 4
  • 5. Mayo Clinic Medical Edge News Media Syndications 5
  • 6. Develop a MacGyver Mindset (or think like Dr. Henry Plummer) • http://www.mayoclinic.org/tradition- heritage/dr-henry-plummer.html 6
  • 7. First Foray in New Media • Existing Medical Edge radio mp3s • Launched Sept. ‘05; Downloads up 8,217 percent Oct. vs. Aug.
  • 8. Step 2: More, Longer Podcasts 8
  • 9. 9
  • 10. 10
  • 11. 11
  • 12. 12
  • 13. Total Cost for Mayo Clinic Facebook, YouTube and Twitter $0.00 13
  • 17. Total Yearly Cost for Three Customized Blogs $165.00 17
  • 18. Key Tool: Flip Video Camera • Affordable for all campuses (and you) • Recording interviews (with tripod) improves existing processes • Authenticity without writer’s cramp • Provides potential blog resources • Audio of full interview • Video excerpts • Limited group of video editors to ease adoption, ensure quality 18
  • 19. Cost for a Standard Definition Flip Video Camera $150.00 HD available for an additional $80 19
  • 20. Old-Style Online Newsroom vs. MacGyver Online Newsroom • Web 1.0 Online Newsroom • Typcially purchased from a Vendor • Costly - up to $10,000 + monthly • Password-Protected Access • MacGyver Online Newsroom • DIY • $45/year or $0.12/day • Open to customers/patients/links 20
  • 21. 21
  • 22. Two Case Studies of Mainstream Media Facilitated by Social Media • Wall Street Journal Health Blog • Pitched via Facebook • Previewed on News Blog • Embedded from YouTube • CBS Radio Network • Flip audio downloaded from news blog made national network air 22
  • 23. 23
  • 24. 24
  • 25. 25
  • 26. Don’t (just) pitch the media. Be the media. 26
  • 27. Twitter Case Study: Contributing to Virality • Alerted to interesting video of 90 y.o. couple playing piano in Gonda atrium • Embedded in Sharing Mayo Clinic, posted to Facebook, Tweeted on 4/7/09 • Video had been seen 1,005 times in six preceding months since upload 27
  • 30. April 22 30
  • 31. May 1 31
  • 33. 33
  • 34. 34
  • 35. May 4 35
  • 37. May 6 37
  • 38. Yesterday 38
  • 39. 39
  • 40. Lessons • You can’t manufacture virality, but you can prepare for, contribute to it • Developing infrastructure gives you a platform for launch • Mainstream media coverage will make this even bigger 40
  • 42. 42
  • 43. Contacting Me • Google Lee Aase or SMUG U to find SMUG • Twitter @LeeAase or @mayoclinic • Friend me on Facebook • aase.lee@mayo.edu 43