The document outlines 21 key success factors for leaders and managers, including adapting to business changes, leading people development, applying future-focused strategies, driving customer innovation, cooperating with consumers to lead trends, innovating to seize new opportunities, maintaining a stream of new innovations, embracing threats with bravado, showing genuine concern for people, engaging in battles to celebrate victories, offering an empathetic ear, preserving an objective perspective, being firm with decisions, being accountable, projecting confidence, embodying strong integrity and values, embracing diversity, mitigating risks, communicating to encourage and motivate, cultivating a coaching mindset, and practicing constructive feedback.