Session Title: Achieving Customer Satisfaction through Kanban Implementation Session Overview: The project involved a challenge of migrating more than 50 years of Colombian Central Bank critical business data and ten years of developed ETL’s into completely new platform within ten-month restriction time. We hypothesized a positive relationship between Kanban framework, engineering practices, team collaboration and project success. The model is based on a lean philosophy which focuses on continuous business benefits, explores how to avoid the risks and maximize the success.

1. CUSTOMER EXCELLENCE THROUGH
KANBAN IMPLEMENTATION
Kiran Rajeshirke. Agile Coach
Lean Kanban India Conference
21-22 SEPTEMBER-2018 – BENGALURU | INDIA

2. CASES STUDY
All student information and photographs are fictitious.
This Project was executed for the “Economic Information Center” lead by the deputy governor. The
Economic information unit receives data from the various local government agencies and the
foreign financial data providers.
Project Scope: Regulatory Analytics Report
This is a Fixed Price Project – Traditional Contract
This project has a very challenging deadline

3. All student information and photographs are fictitious.
MANAGING BUSINESS AGILITY

4. EDUCATING CUSTOMER

5. India - Mumbai
Philippines - Manila
India - Pune
MULTI LOCATION TEAM
South America

6. LEAN PROJECT MANAGEMENT
Lean Project Management eliminates waste by adhering to the same basic principle

7. KANBAN – GETTING STARTED

8. VISUALIZING WORKFLOW
1. Defined Business Flow
Kanban systems create a positive tension in the workplace that forces discussion of problems.
2. Limiting Work in progress
3. Defining Policies for the
workflow
- Types of Card
- Defining Tasks
- Raising Issues and blockers
4. Monitoring progress with help of Analytics

9. MANAGING WORKFLOW – ANALYTICS
Throughput - Card Count
Cumulative Flowchart
Walkthrough & UAT ProdDevelopment & UTAnalysis
4 hrs 17.23 35.50 9.74 48.41 19.85 14.59
Balance Demand against Throughput
Limiting WIP & Maximizing Throughput
Eliminating Impediments
Maximizing Throughput

10. Kanban Compliments Gamification as the transparency is maintained
Keep higher development engagement of development team we introduced Gamification
Techniques.
Gamification motivate tram members just an extra bit and may even be some fun
GAMIFICATION - MOTIVATION TOOL

11. © 2014 TERADATA
FEEDBACK LOOPS

12. CRITICAL PROJECT CONSTRAINTS
© 2014 TERADATA
Mar Apr May Jun Jul Sep NovOct DecAug
22nd Feb’16 15th Dec’16Planned
Actual 25th Nov’16
Reduced development Cost
Feb
22nd Feb’16

13. Q & A
EMAIL: KIRAN.RAJESHIRKE@OUTLOOK.COM
LINKED-IN: HTTPS://WWW.LINKEDIN.COM/IN/KIRAN-RAJESHIRKE-PMP-PMI-ACP-SA-KANBANCOACH-
SCRUMTRAINER-SSBB-18413115/