Telephonic Manners and Voice Mail Etiquette

1. TELEPHONIC MANNERS
AND
VOICE MAIL ETIQUETTE
Presented by : Vinay Vishwanathan
BSW-6
A1308514011

2. WHAT IS TELEPHONIC MANNERS??
The manner in which you speak while talking on the telephone.
It is a showcase of your nature and personality.
So telephonic manners include:
• Being respectful,
• Showing consideration,
• Allowing time for the other person to finish.
• Speaking slowly & clearly, and much more.

3. WHY TELEPHONIC MANNERS??
• By having good etiquette, one is able to convey
their message more effectively and efficiently.
• It can give us a positive response even in a
negative circumstance/situation.
• It’s often said that if you speak with respect and
kindness, you’ll get a mirrored positive response
from the other end.
• As the other person is unable to see us physically
while communicating telephonically, the only
way to land a good impression on the other
person is by using good etiquette.

4. SOME EXAMPLES OF GOOD TELEPHONIC MANNERS
• Announce your identity when making a call.
• Keep the conversation A.B.C:
A. Accurate,
B. Brief &
C. Clear.
• Never be impatient also do not interrupt.
• Listen carefully.
• Do not eat or chew anything while speaking on the phone
• If you have to put the other person on hold, request them for their permission first.

5. MANAGING ANGRY CALLERS
• Listen to their problem/concern or complaint carefully.
• Do not ever interrupt them, let them finish first.
• Try not to use the exact words, “You are wrong!”
• Empathize with their issues/concerns and respond accordingly.
• If you don’t have a solution to their problem immediately, tell them honestly that
you’ll get back to them and make it a point to research and get back to them as soon
as possible.
• Lastly, try not to ever put them on hold.

6. VOICE MAIL
Voice mails are essentially digital recordings of outgoing and incoming voice
messages that are managed either by an on-site or off-site system.

7. POINTS TO NOTE WHILE LEAVING A VOICE MAIL
• Always announce your identity first by providing your full name, organization’s
name and contact number.
• Always be aware while leaving confidential information, also be aware of people
around you while you are leaving a message. Being discreet helps!
• Avoid leaving long-winded messages. Write your message down in advance and then
act upon it for better results!

8. Any questions?