1. LE NGOC QUYNH NHU Gender
Date of Birth
: Female
: July 24
th
, 1983
Marital Status
Home Phone
: Single
: (08) 3553 2954
Mobile Phone
Email
Address
: 093 7744 927
: nhu83vn@yahoo.com
:106/15 Binh Loi St.,
Ward 13, Binh Thanh Dist, HCM City
OBJECTIVE
- Ambitious, keen on contributing to the success of company
- Working in field relating to Construction, Real Estate and Retail; requiring flexibility, creation and
having chances for improvement
SUMMARY OF QUALIFICATIONS
- Four years' experience in Assistant and Customer Service
- Six years' experience in Retail Field
- Identifying tenants needs and negotiating with tenants
- Solving problems and complains of customers
- Administrator
- Contacting with Civil Departments
- Searching and processing information
EDUCATION
- Bachelor of Sciences in Physics, Uni of Science (2002 – 2006)
- Training courses:
Sale Management (2012)
Public Relation (2012)
Marketing (2011)
Customer Service (2010)
English for IELTS (2009 – 2010)
Public Relation (2009)
Secretary / Director Assistant (2008)
Floral Arranging (2007 – 2008)
Logical Thinking (2007)
Contract Law (2007)
Sales Communication and Customer Service Technique (2007).
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2. SKILLS
- Microsoft Office, Photoshop and Internet/Email
- English Communication
- Working in group.
RELEVANT EXPERIENCE
1) Aeon Mall Co., Ltd:
04/2015 - now: Sales & Marketing Executive - F&B Category (Restaurants and Food Court)
- Analyzing and managing sales performance of F&B stores such as daily sales and sales after
marketing campaigns
- Analyzing retail market, market trend and competitors
- Handle in handover & take over premises
- Making all reports relative to sales and business status of tenants
- Act as the sole contact person with all tenants; handle all their requests for assistance / complaints on
a daily basis; food safety, cleaning and washing management ensure the satisfaction of the tenants as
well as visitors.
- Leasing kiosks
- Support Accounting to deal with the late payment of rentals by tenants
- Cooperating with Marketing Team in marketing campaigns to liaise with tenants for sponsorships,
joint partnerships, events and promotions
- Consulting push sales programs to tenants
- Build and maintain good relationship with all tenants with customer service oriented manner
2) C.T Group Vietnam
06/2014 - 01/2015: Retail Leasing Executive - Restaurant and Supermarket Field
- Contacting to anchor tenants such as Lotte Mart, Aeon Mall, Central Retail, Platinum Cineplex to
introduce retail spaces of future projects.
- Responsible for leasing retail units in C.T Plaza Tan Son Nhat and S.Mart Supermarket and C.T
Song Than.
- In Leman Luxury Apartment and Bee Home Apartment, I was responsible for leasing restaurant and
supermarket units, bill boards, LCD, frame digital, taxi parking service and in-building mobile
coverage and developing services for apartment such as laundry, express, pick up & return by car or
motorbike, hourly maid.
- Contacting and preparing project information for Anchor Tenants such as Lotte Mart, Aeon Mall,
Central Retail, BHD Cinema and Platinum Cinema to introduce the future projects.
- Negotiating with tenants in lease terms & conditions
- Visiting projects and introducing the units that offered to tenants
- Preparing and sending proposal, offer letters and lease agreements of units to tenants.
3) Freelancer: 6/2013 - 6/2014
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3. - For Brand Manager of a Japanese Company
 Contacting and setting up meeting for Japanese Company and fashion distributors
 Searching information
 Providing retail information when they require
 Looking for location for opening shops in front of street and shopping center
- Interpreter for some Malaysian when they came Vietnam to solve their personal matters
- For my own online business
 Setting up a Facebook to sell secondhand items such as women fashion, handbags, books,
scarfs, specialty goods of provinces, homemade foods
 Contacting to friends to suggest consigning their stocks
 Contacting to distributors to deal in distributor’price
 Purchasing mannequin, fabric to make scarfs, food ingredients
 Displaying goods and taking photo for advertising on Facebook
4) Bitexco Group Co., Ltd – Icon 68 Shopping Center project
2/2013 – 6/2013: Retail Assistant cum Casual Leasing Executive
- Finding tenants to lease event spaces and event hall at Bitexco Financial Tower to organize
events, meeting, press conference etc.
- Site visit to introduce the project to tenants
- Negotiating and persuading location, rental fee, terms & conditions of lease agreement with tenants
- Ensuring consistency and corporation between retail department and other department before and
after arrangement for events.
- Updating tenant data and casual leasing reports
- Controlling Lease Agreement on SAP
- Being responsible for all works of retail leasing and operation department.
2/2012 – 2/2013: Retail Assistant
For Leasing Department:
- Finding food and beverage retailers to lease food court area at Bitexco Financial
Tower Shopping Center.
- Site visit to introduce the project to tenants in accordance with Retail Manager’s suggestion
- Revising and completing Bitexco Financial Tower Shopping Center’s proposal, tenancy mix and
layout according to Retail Manager’s suggestion
- Working with Retail Manager in the preparation and management of the Department’s budget and
plan
- Attending meeting between Retail Manager and tenants during agreement negotiation period so
learned skills in this field
- Completing and translating sales documents such as: offer letters and lease agreements
- Preparing and following internal documents of retail department
- Writing and translating written notice, announcement for the tenants as Manager and Director’
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4. suggestion
- Key person in sending retail leasing information or report to other departments
- Updating retailer data and leasing reports
- Following up the tenants to send project’s documents which they require
For Operation Department:
- Preparing documents in relation to operation department such as fitout guideline, forms for fitout
period
- Sending fitout guideline and other forms to tenants prior to commencing fitout shops
- Connecting technical department and tenants such as setting up meeting, getting comments or
complains from tenants or tenant’s constructions
5) Savills Vietnam Co., Ltd – Retail Assistant: 11/2010 – 2/2012
Crescent Mall Project
- Following up retailer data, payment deposits and connecting to partner companies.
- Taking care and solving customers' problems.
- Completing sales administration documents such as: offer letters, lease agreements, pro-forma
invoices and delivery receipt forms.
- Translating contracts, proposals and consultant reports.
- Making report on sales such as occupancy of leased tenants and deposits.
- Working as assistant of a Senior Retail Project Manager.
6) Trung Nam Power Corporation – Secretary of Technical Department: 6/2008 – 7/2009
- Admin works, filing document of technical department
- Assisting colleagues in preparing or sending document of projects
- Writing dispatches
- Knowledge about: process of investment projects such as hydro power and real estate
- Offering disadvantages and advantages of marketing department.
7) Dai Thanh Co., LTD – Director Assistant: 4/2007 – 11/2007
- Admin works such as keeping document and writing labor and trade contracts
- Purchasing materials
- Searching and processing information
- Contacting with People's Committee and applying for advertising license
- Managing and reporting advertising projects
- Offering ideas. For example, I contact with the technical colleges to invite students to practice at
the company. It helps the company safe wage cost and solve the shortage of skilled labor.
8) Southern regional hydro meteorological center (SRHMC): 3/2006 - 6/2006
- Done thesis “Examination tropical storm track” with the instructions of Prof. Le Thi Xuan Lan.
- Researching about the track of tropical storm
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5. - Collecting and processing data.
9) Le Hang Construction Co., LTD: 7/2003 - 5/2008
12/2007 – 05/2008: Realizing Legal procedure for liquidation
11/2006 - 02/2007: Substitute director
03/2005 - 03/2006 : Director Assistant
07/2003 - 03/2005 : Customer Service Staff
- Contacting with Tax, Planning and Investment and People's Committee department
- Resolving customer service issues
- Supervising building site and managing workers
- Doing the settlement construction
- Purchasing building materials
- Knowledge about: construction and real estate.
ACTIVITIES
- Participated charity activities such as voluntary Saturday, raising money, clothes and books for poor
children
- Donated blood for poor children who operated heart
- Participated in the volunteer group to organize Mid-Autumn Festival for orphans
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6. - Collecting and processing data.
9) Le Hang Construction Co., LTD: 7/2003 - 5/2008
12/2007 – 05/2008: Realizing Legal procedure for liquidation
11/2006 - 02/2007: Substitute director
03/2005 - 03/2006 : Director Assistant
07/2003 - 03/2005 : Customer Service Staff
- Contacting with Tax, Planning and Investment and People's Committee department
- Resolving customer service issues
- Supervising building site and managing workers
- Doing the settlement construction
- Purchasing building materials
- Knowledge about: construction and real estate.
ACTIVITIES
- Participated charity activities such as voluntary Saturday, raising money, clothes and books for poor
children
- Donated blood for poor children who operated heart
- Participated in the volunteer group to organize Mid-Autumn Festival for orphans
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