6.3 (other) system design tools delfino

Implemented by the ACP
Group of States Secretariat
Funded by
the EU
The Learning Network on
Sustainable energy systems
is funded by the European-
ACP-EU Edulink II
(Other) system design tools
EMANUELA DELFINO
Politecnico di Milano / DIS / Design Department
Course: System Design for Sustainability A.Y. 2014/2015
Subject: 6. Methods and tools for SDS
LEARNING RESOURCE 6.3

Emanuela Delfino
Politecnico di Milano / DESIGN dept. / DIS / School of Design / Italy
CONTENTS 1. Stakeholder system map
2. Interaction table and storyboard
3. Satisfaction offering diagram

Emanuela Delfino
• aims and description
• how to use
• integration in the MSDS design process
• software and/or other supports
Description of SDS tools

Emanuela Delfino
Stakeholders
system map
1

Emanuela Delfino
The tool was developed
by Francois Jégou within
the EU funded research:
HiCS - Highly
Customised Solutions,
Solution-oriented design,
production and delivery
systems (European
Research, GROWTH
Programme / European 5th
Framework).
(Stakeholders) System map

Emanuela Delfino
AIM:
to design (co-design) and
visualise the configuration of the
system
WHAT IT CONSISTS OF:
a graphical representation
containing:
. stakeholders involved
. flows/interactions: physical,
financial informational and labour
performance

Emanuela Delfino
Platform
boundary
System
boundary
secondary stakeholders
main stakeholders

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Catering provider
Health adviser
Offices
E-meal
Food providers
E-meal appliance producer
Structure icon
Characterization icon
Slogan

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Structure Characterisation
+
Slogan
Bio food provider+
Icon
Bio food provider
=
Logistic provider
Local delivery shop
Logistic provider
+
+
+
+
=
=
How to represent each stakeholder
Local delivery shop

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Catering provider
Health adviser
Offices
E-meal
Food providers
MAIN STAKEHOLDER
Big icon
SECONDARY STAKEHOLDER
Small icon

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Catering provider
Food providers
Health adviser
Offices
E-meal
diet advice service
with meal ordering
employees order the day before by internet…
companies contract service
for their employees…
meals are delivered in companies…
employees pick-up their
meal when they want…
vegetable, dairy and
bread products
ARROW
+
DESCRIPTION

Emanuela Delfino
Catering provider
Food providers
Health adviser
Offices
E-meal
diet advice service
with meal ordering
bread products
MATERIAL FLOWS

Emanuela Delfino
Catering provider
Food providers
Health adviser
Offices
E-meal
diet advice service
with meal ordering
bread products
INFORMATION FLOWS

Emanuela Delfino
Catering provider
Food providers
Health adviser
Offices
E-meal
diet advice service
with meal ordering
bread products
FINANCIAL FLOWS

Emanuela Delfino
Catering provider
Food providers
Health adviser
Offices
E-meal
diet advice service
with meal ordering
bread products
DARK GREY
CORE FLOWS
LIGHT GREY
SECONDARY FLOWS

Emanuela Delfino
Catering provider
Food providers
Health adviser
Offices
E-meal
diet advice service
with meal ordering
bread products
Material flow
Information flow
Financial flow
Flows legend
FLOWS LEGEND

Emanuela Delfino
Catering provider
Food providers
Health adviser
Offices
start
E-meal
diet advice service
with meal ordering
2. employees order the day before by internet…
1. companies contract service
3. meals are delivered in companies…
4. employees pick-up
their
meal when they
want…
bread products
READING ORDER

Emanuela Delfino
Catering provider
Food providers
Health adviser
Offices
E-meal
diet advice service
with meal ordering
2. employees order the day before by internet…
1. companies contract service
3. meals are delivered in companies…
4. employees pick-up their
bread products
READING ORDER
start

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STRATEGIC ANALYSIS
ANALYSIS OF THE PROJECT PROMOTERS
ANALYSIS OF THE REFERENCE CONTEXT
ANALYSIS OF BEST PRACTICES
ANALYSIS OF THE REFERENCE STRUCTURE
SUSTAINABILITY ANALYSIS PRIORITIES DEFINITION
ANALYSIS OF THE CONTEXT ENERGY ACCESS
EXPLORING OPPORTUNITIES
IDEAS GENERATION ORIENTED TO SUSTAINABILITY
DEVELEPMENT OF THE SUSTAINABILITY DESIGN
ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS
IDEAS GENERATION ORIENTED TO ENERGY FOR ALL
COMMUNICATION
MULTIMEDIA REPORTING: OVERALL QUALITIES
MULTIMEDIA REPORTING: STAINABILITY QUALITIES
SYSTEM DESIGN (AND ENGIN.)
SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)
ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION
DRE SYSTEM EVALUATION/VISUALISATION
DRE DEVELOPMENT (EXECUTIVE LEVEL)
SYSTEM CONCEPT DESIGN
VISIONS, CLUSTERS AND IDEAS SELECTION
SYSTEM CONCEPT DEVELOPMENT
DRE SYSTEM CONCEPT DESIGN
DRE SYSTEM CONCEPT EVALUATION
describe the system
configuration of the
reference structure
and of best practices
further development
(in details) of the
system configuration
development of the
system configuration
concept
Integration in the design
process
increasing the detail level

Emanuela Delfino
COPY AND PASTE
THE ELEMENTS
FROM THE
LIBRARIES TO THE
LAYOUT
on presentation software
(e.g. open office, powerpoint)
SOFTWARE AND OTHER SUPPORTS:
www.lens.polimi.it/tool > system map icons (ppt)

Emanuela Delfino
industrial
company
services
company
local
shop
collective
house
public
istitution
local
association
individual
house
school
mobile
shop
PUBLIC ISTITUTIONS OR ASSOCIATIONS
HOMES
COMPANIES AND STORES
Structure icons

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Characterization icons (activities)
EATING
TRANSPORTING
COMMUNICATING
WORKING IN OFFICE

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Characterization icons (people)
GENERAL PEOPLE
PEOPLE AT WORK

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Flows
Material flow
Information flow
Labor performance flow
Financial flow
Core performance PSS Alternative performance
PSS, implementation or
back office flows
1) provider installs energy
systems
Timing and description of
the flow
One way flow
Exchange

Emanuela Delfino
The interaction
table and
storyboard
2

Emanuela Delfino
A. INTERACTION TABLE
B. (INTERACTION) STORY BOARD
The tools were
developed by DIS unit of
research from the work
did by Daniela Sangiorgi
within the EU funded
research: MEPSS
European research
project (Methodology for
Product Service
Systems) Growth
Programme / European
5th Framework.
Interaction table and storyboard

Emanuela Delfino
AIM:
to design (co-design)
and visualise the
functioning in time of
the system as a set of
narratives (one story
for each stakeholders)
of both the front-desk
(with the clients) and
back-stage interactions
(between other
stakeholders)
A. Interaction table

Emanuela Delfino
WHAT IT CONSISTS
OF:
it is a graphical
representation
containing:
> the sequence of
images, representing (in
time) the various
interactions of the
different stakeholders
> and short texts,
describing the specific
role played by each
stakeholders in each
single interaction

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USER ROLE
SYSTEM ROLE

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SERVICE
ACTION

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SHORT TEXT (overall narrration)
IMAGE
SHORT TEXT (stakeholder role)
SHORTTEXT(stakeh.role)

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IMAGES SHOULD
CONTAINE ONLY
NECESSARY
ELEMENTS…
...A BACKGROUND
REPRESENTING
THE CONTEXT OF
EACH ACTION
…AND THE
STAKEHOLDERS
(HIGHLIGHTED
FROM THE
BACKGROUND)

Emanuela Delfino
STRATEGIC ANALYSIS
COMMUNICATION
analyze the existing
system and/or the best
practices describing
various interactions
design and visualization
of the interactions of
the developed concept
further development
(in details) of all the
system interactions
integration in the design process

Emanuela Delfino
format on spreadsheet applications (e.g. open-office, excel)
www.lens.polimi.it / tool >

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open library of images: combine images for visualization
CONTEXT
IMAGES
PEOPLE
IMAGES
www.lens.polimi.it / tool >

Emanuela Delfino
For video or other presentations if the aim is to
make a fluent show (to the client or to the
other actors involved in the project) the
functioning of the system…
… INTERACTION
TABLE is not the
most effective tool

Emanuela Delfino
… it is suggested to use the STORYBOARD
For video or other presentations if the aim is to
make a fluent show (to the client or to the
other actors involved in the project) the
functioning of the system…
B. (Interaction) storyboard

Emanuela Delfino
AIM:
to show a FLUENT narration of the functioning
system, for both the front-desk (with the clients)
and the back-stage interactions (between other
stakeholders)

Emanuela Delfino
ABSTRACT FROM INTERACTION
TABLE: ONLY THE INTERACTIONS
FUNCTIONAL TO THE NARRATIVE
SINGLE LINEAR
SEQUENCE
IT CONSISTS OF:
a graphical representation containing in one single row the
sequence of images + texts, representing (in time) the
main interactions of the different stakeholders
(abstract of the interaction table)

Emanuela Delfino
IT CONSISTS OF:
a graphical representation containing in one single row the
sequence of images + texts, representing (in time) the
main interactions of the different stakeholders
(abstract of the interaction table)
COLOURS CORRESPOND TO
THE ACTORS INVOLVED IN
THE SYSTEM

Emanuela Delfino
STRATEGIC ANALYSIS
COMMUNICATION
show the draft
sequence of the
system concept
interactions
show the detailed
sequence of the
executive system
interactions
Integration in the design process

Emanuela Delfino
• Paper based: visualization of
the interactions on one or
more pages (3 images + text
per page/slide)
This tool requires graphic
softwares (e.g. Adobe Photoshop,
Illustrator, Powerpoint etc.)
• Video based: you can animate
the main interactions

Emanuela Delfino
Satisfaction
offering diagram
3

Emanuela Delfino
INGREDIENTS
SELECTION
WEEKLY/DAILY
PREORDER
FOOD DELIVERY
The tools was developed by
Francois Jégou within the
EU funded research:
MEPSS European research
project (Methodology for
Product Service Systems)
Growth Programme /
European 5th Framework.
Satisfaction offering diagram

Emanuela Delfino
AIM:
describe in one shot
the satisfaction
offered to the
user/customer, and
how this is delivered

Emanuela Delfino
IN WHAT IT
CONSISTS OF:
graphical representation
containing:
> the visualisation of the
core satisfaction
provided by the system
> the visualisation of the
sub-offers (through
which the satisfaction is
delivered)
> the description of how
the sub-offers will be
delivered

Emanuela Delfino
CORE
SATISFACTION
DELIVERED BY
THE SYSTEM

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INGREDIENTS
SELECTION
Cooperatives of
local producers
provide the
campus
Biologic food
Students select
food basing on
seasonal
availability
WEEKLY/DAILY
PREORDER
On line preorder
based on the
disponibility
Using internet
or campus’
information
points
FOOD DELIVERY
Where you want
inside the
campus
Using rickshaws
SUB-OFFER
HOW THE SUB-OFFER
ARE DELIVERED

Emanuela Delfino
describe the different
emerged ideas,
indicating their main
delivered satisfaction
STRATEGIC ANALYSIS
COMMUNICATION
describe the concept
of offer delivered by
the system detailing
the sub-satisfactions
describe the offer
delivered by the
system detailing all
the sub-satisfactions
Integration in the design process
Satisfaction offering
diagram

Emanuela Delfino
IMAGES ELABORATION graphic softwares (for ex.
Adobe Photoshop, Illustrator,
etc.)
slide show software (for ex.
Open Office or Microsoft
Powerpoint)
OFFERING DIAGRAM
COMPOSITION

6.3 (other) system design tools delfino

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