1. CV BARELIER LAURENT – PAGE 1
Laurent BARELIER
Address: Dubai Downtown, United Arab Emirates / French national
Mobile Phone: +971 50 655 9157 / email: lbarelier@yahoo.com
EXECUTIVE PROFILE
Talented Hospitality Executive with 10 years ME experience reinforced by strong corporate management &
team leadership skills. Expert in Revenue Management/Distribution practices (client side) including strategic
analysis, reporting, property audits, training, achieving objectives by executing action plans. Adept at
communicating effectively with all parties involved, engaging, amiable, team-player, flexible, active networker
& well-traveled, hard-working & adaptable individual. Looking for a challenging Regional Office / Corporate
position in Hotel Operations Support, Distribution / Revenue Management preferably based in Dubai.
KEY COMPETENCIES: comprehensive understanding of optimization dynamics, including forecasting,
pricing strategy, budgeting, project management, trend & statistical analysis, multicultural team leadership,
Global experience across various cultures having lived in the US, France, Spain, Czech Republic, UAE and
Greece,
KEY ACHIEVEMENTS: speaker & participant at various hotel industry events; COUNT ON ME! award by
WHG for exceptional employee service (December 2013)
PROFESSIONAL EXPERIENCE
Jan 2013 –
Dec.2015
WYNDHAM HOTEL GROUP (WHG), Dubai – UAE www.wyndhamhotelgroup.com
Director of Franchised Operations & Revenue Management Support – Middle East & Africa
(45 franchised hotels, 6,672 guest rooms across 6 brands in 14 countries in Middle East & Africa)
Responsible for Operations support to all franchised hotels on all WHG tools & systems. Influencing
operational excellence and REVPAR maximization by working with hotels’ Revenue strategy
Responsible for sustaining operating standards awareness by GM and teams & enforcing hotel
compliance for 6 brands (Ramada, Howard Johnson, Hawthorn Suites by Wyndham, Days Inn, Super 8,
Tryp by Wyndham); regional contact for QA (Quality Assurance) audit process & tools, Head Offices
In charge of pre-opening Support of franchisees by working with owners, ensuring due diligence, driving
set up and optimizing their channel distribution (opened 3 hotels, 6 more in the Africa & the Gulf)
Driving MEA system contribution through content optimization on all channels (brand web, GDS, OTAs,
Voice) & preparing for 2 way Interface project on OPERA PMS with priority hotels
Championing the Wyndham Rewards (world’s largest loyalty program) in EMEA region (MEA hotels
enrolments accounting for 45% of all enrolments YTD with only 14% of its hotel inventory)
Nov 2011 –
Dec 2012
ACCOR HOTELS ME, Dubai office, UAE www.accorhotels.com
Project manager - Front Office Reservations Rollout (new position)
In charge of training, preparing & coordinating rollout of all new Web tools of Accor CRS (TARS)
including Resa Web, data Web, etc. to FO & Reservations teams across 44 Middle East Accor hotels
Responsible for pre-opening Support (10 new Accor hotels to open until mid-2013), distribution setup
Mar 2009 –
Oct 2011
Regional Revenue Manager, in charge of 32 hotels open & 6 in pre-opening stage (2011-2012)
In charge of Distribution & Revenue Management for Accor hotel brands (Pullman, Novotel, Mercure,
M’Gallery, Suite Novotel, Ibis, Adagio City) in the Middle East. Optimized ME electronic channel delivery
Responsible for communication and implementation of all relevant chain, brand & regional agreements
Driving the rollout of Direct Connectivity for leading OLTA such as booking.com & Expedia, LMN/TVL on
all hotels & driving RevPAR performance; developing Agoda, WOTIF, HOTWIRE, Priceline etc.
Driving the pricing policy for every brand & involved in Budgeting for 2011 in a depressed economic
outlook; Involved in Pricing Forecast Accuracy improvement, E-Distribution optimization & goal setting
Pre-Opening Support (Pullman MOE, Ibis Seef, Ibis Sharq Kuwait, Novotel Adagio Abu Dhabi Barsha…)
in terms of CRS setup, content optimization on all relevant sites & platforms, PPC, SEO etc.
Jan 2006 –
Feb 2009
ACCOR HOTELS WTC, Dubai, UAE www.accorhotels.com
Revenue Manager, Novotel (4 stars, 412 rooms & Suites) & Ibis (3 stars, 210 rooms) World Trade
Centre Hotels (Accor’s 2 flagship ME properties)
In charge of Revenue strategy & implementation, responsible for Room Revenue (113M AED ’07,
125M‘08) & segmentation mix; Involved in monthly Rooms Forecasting & 2007-2009 Budget preparation
Responsible for Accor RMS & Reservations Dept. (17 persons Inc. Reservations Mgr., Assistant Revenue
Manager); In charge of Reservations. Expansion project (recruitment of 8 additional agents, equipment…)
Chairing weekly Yield Meetings with DBD, GM, controlling rate/availability, applying CRS yield restrictions
Preparing segmentation analyses, setting ideal segment mix, pricing policy; sending all groups quotations
Monitoring need/hot dates, Event calendar, identifying exceptional booking pickup and Revenue trends &
adapting pricing strategy where appropriate and communicating with Sales & Reservations teams
Managing all Electronic Distribution Channels (CRS, Accorhotels.com & brand Websites, GDS &
extranets), using Travel click tools including successful GDS advertising targeted on our Need periods
2. CV BARELIER LAURENT – PAGE 2
Nov. 2004 –
Oct. 2005
HILTON INTERNATIONAL, Prague, CZECH REPUBLIC http://hilton.prague.com
Yield & reservations Manager, Hilton Prague (Luxury, 788 guestrooms & suites, 28 meeting rms)
In charge of FIT Reservations dept. (under 10 guestrooms), recruitment & appraisal (6 agents & 1 asst
Reporting to the Director of Business Development of the chain’s 3rd largest Hilton hotel operation in
Europe & Africa (2004 Room Revenue: 880 M CZK, Total Rev: 1393 M CZK)
In charge of daily operation & maintenance of IDEAS e-Yield Revenue Management Optimization
Software. Involved in monthly Rooms Forecasting preparation & 2006 Revenue Proposal (Budgeting)
Chaired the weekly Availability Meeting, reviewed hot/need dates, discussed strategies to maximize
Room revenue; identified exceptional pickup and Revenue trends & adapted pricing strategy accordingly
Monitored Travel CLICK Rate View, Future Pace, Hotelligence competitor analysis reports & took action if
needed; Controlled rate/availability in Hilton CRS (Hilstar) through ONQ Rate & Inventory tool
Implemented HI pricing policy as per Area standards, drove the 2006 Seamless Rate Entry project
(Corporate/Non Corporate rate submission), created & communicated packages, optimized GDS / Web
channel visibility, improved CRS productivity through individual conversion
Jan – Oct
2004
INTERCONTINENTAL HOTELS GROUP, Athens, GREECE http://www.athens.intercontinental.com
Revenue Manager, Athenaeum InterContinental Hotel, Athens, Greece (Deluxe, 543 rooms/suites)
Assessing and implementing Revenue generation Strategies to maximize Yield for all departments
In charge of daily operation of CityOptims Revenue Management Optimization Software; involved in
Revenue Planner (Budget preparations); chaired weekly Revenue and Yield Meetings as per IHG stands
Using Travel click’s Rate View, Hotelligence competitive intelligence reports as well as shopping
competition daily to adjust FIT rate strategy in PMS (Fidelio), CRS (Holidex); drive future action with
Catering, Sales & Front Office Depts.
Driving the installation, Data Input and Implementation of the 2004 Integrated Business Plan (IBP) project
Coordinating New Pricing Structure Project (implemented across IHG hotels in August 2004), group offers
Evaluating all channel delivery, Optimizing GDS, CRS productivity & enhancing Web hotel visibility
Sep 2001 -
Jan 2004
OPTIMS SA, Paris & Sophia –Antipolis (Nice), FRANCE (now part of AMADEUS Group) www.optims.com
Revenue Management Technological Solution Providers (European leaders, 22.7 M € revenues in 2002)
RMS Services Analyst & HelpDesk Assistant Manager (team of 4 people)
In charge of Helpdesk (RMS technical support hotline for Optims.Hotel and City.Optims RMS systems)
Managed liaison & Support for Accor Optims Cluster Yield Management Project (from May 2003)
Monitored Data Capture process on a daily basis & provided online support for a client database of 350
hotels; Managed & followed-up on remote client installation of Optims.Hotel & Optims Services interface
Involved in Optims extractor installation from FIDELIO/OPERA PMS & follow-up for several hotel chains
Prepared monthly Services Reports sent to 17 participating hotels, including analysis of forecasting
demand, booking pickup, reservations statuses, reviewing procedures, follow-up on yield performance
Jun 2001 -
Sep 2001
CLUB MEDITERRANEE HELLAS, Club Athénia, Marathon, GREECE (2-trident, 422 rooms &
bungalows) www.clubmed.com
Front Desk Agent /Air Traffic Coordinator
Responsible for air traffic planning, reporting to the airport platform manager for all 6 Club Med hotels in
Greece; General receptionist duties, inc.check-in/out, multi-lingual customer service, incoming calls, office
Performed currency exchange, general information, account billing, locally made guest reservations
Organized club’s weekly passenger flight lists, taxi/bus schedules, airport departures/arrivals coordination
Managed the early closing of Club Med Athénia (redistributing about 200 clients & 100 G.O. to 4 villages)
Sep 1999 -
Mar 2001
THE SUTTON PLACE GRANDE HOTEL GROUP, Newport Beach, California, USA (4-diamond, 435-
room independent property affiliated with 3 other Sutton Place properties in Toronto, Vancouver and
Chicago, now a Fairmont Hotel) http://www.suttonplace.com
Sales Executive
Exposed to various aspects of FIDELIO group sales & catering, Front Desk, reservations; reporting
directly to the DOS/DOM; Managed all sleeping room blocks for growing social market, including
weddings, bar mitzvahs, receptions etc. Involved in the 2000 & 2001 forecasting process for rooms
(tracking actual performance on Excel, monthly reporting)
Completed competitive hotel set surveys in Orange County area and helped redesign hotel literature to
appeal to local social market, prepared bimonthly event newsletter; Involved in hotel catered events
EDUCATION & TRAININGS
2013 - 2015
2006 - 2012
WYNDHAM HOTEL GROUP trainings: Count On Me, Leadership, Presentation Advantage,
Emergenetics™, Also attended WHG Global Hotel Conference (Las Vegas March 2015) & all WHG EMEA
Meetings (Berlin & Istanbul); facilitated all new General managers induction trainings (ELO - Executive
Leader Orientation) for 12-15 persons every time; actively involved in applying their L&D plan
ACCOR ACADEMIE Trainings: P&L Report, Handing Complaints, Critical & Creative Thinking, Leadership
& Delegation Skills, Revenue Management Excel (I was the certified trainer for 18 Accor participants as part
of RM DIMENSION program & used RM VISA Excel tool to screen RM applicants)
3. CV BARELIER LAURENT – PAGE 3
1997 – 1999
Sep 1990 –
Dec 1994
CORNELL UNIVERSITY / ESSEC (I.M.H.I. -International Hotel Management Institute), Paris, FRANCE
MBA in International Hospitality Management (AACSB-accredited) www.imhi.com
A joint graduate program of Cornell University School of Hotel Administration (USA)
http://www.sha.cornell.edu and ESSEC French Graduate School of Management www.essec.fr
Included: Fall Semester ’98 classes at Cornell University as an exchange graduate student in the Master of
Management in Hospitality program (MMH); Graduate Assistant for two Communications classes (50 students)
THE AMERICAN COLLEGE OF GREECE, DEREE COLLEGE, Athens, GREECE www.acg.edu
Bachelor of Science in Business Administration, 2 majors in marketing and management & org. behavior
LANGUAGES & COMPUTER SKILLS
Languages: French, Greek: Native English, Spanish: Fluent Portuguese: Beginner
IT: Proficient in use of MS Office; FIDELIO / OPERA Property Management Systems; TARS /PRM CRS, Delphi,
multimedia applications; experienced Internet user (Internet browsers, Outlook Express mail clients, search)
SPECIAL PROJECTS
July 2005
June 2004
Spring 1999
Fall 1998
HILTON UNIVERSITY (professional development)
Attended several e-learning courses at online Hilton University including: Professional Assertiveness,
Seamless Rate Entry, and Management – Interpersonal communication skills. Attended cross-exposure &
training courses organized by HI (Yield Mgt Essentials, Workshops etc.)
IHG REVENUE ACADEMY (professional development)
Participated in InterContinental Hotels Group’s REVENUE ACADEMY in Vienna (intensive 2-day course
covering all aspects of Revenue Management, including a written examination & post-programme Action Plan
implementation within the next 60 days as part of the Academy requirements)
FEASIBILITY STUDIES TEAM PROJECT – Cornell / ESSEC MBA
Developed (in Excel) a complete feasibility matrix able to evaluate potential projects (hotel openings, leasing
or management contracts) that includes ADR and occupancy projection, revenue & expense analysis, loan
amortization, and asset depreciation. Prepared detailed Risk & Financial performance Analysis for Royal
Caribbean Cruises Ltd. (RCCL)
REVENUE MANAGEMENT – Cornell University
Team Project for Yield Management graduate class at Cornell University Hotel School using real-life Marriott
data. A detailed instruction manual was provided to Professor Sherri Kimes, one of the experts in hospitality
yield management, with several publications in leading academic journals
ACTIVITIES & INTERESTS
Achievements
Other positions
held
Associations
Speaker at IQPC’s Revenue Summit in Dubai (Oct. 2008) on electronic distribution trends (40 attendees).
www.iqpcdubai.com/events.asp?eventid=52; Speaker at Eye for Travel’s Pricing & Revenue Management
Conference in Abu Dhabi in Dec.08 www.eyefortravel.com/rmme; participated at various industry events
Teaching Assistant for Revenue Mgt graduate class (40) at Cornell Univ’s IMHI Paris school (Q2 1999)
F&B Service / G.O. BAR, Club Mediterranee, Gregolimano, Greece (Jul - Sep 1999)
Quality Audit Trainee, Hotel Barcelo Pueblo Palma, Mallorca, Spain (3 *, 280 rooms), Aug 1998, Barcelo
Hotel chain headquarters. Rotated through all hotel operations; Organized & implemented a chain-wide
Quality Audit plan for Spanish Tourism Secretary’s accreditation; Audit cross-chain report (in Spanish).
Logistics Assistant, Bull Hellas SA / Zenith Data Systems Computers, Athens, Greece (Jun – Sep 1997)
Sales and Marketing Trainee for Eurostores Leisure Corp., Athens, Greece (Oct 1996 – May 1997)
Local guide, tour leader and travel agent for Kyknos Travel Agency (Oct 1995-Sep 1996); handled
ticketing, travel programs, dealt with customer inquiries, Press Offices, sports team escort (3 events)
Member of HSMAI - Dubai chapter organizing lectures, workshops & networking events. Completed 2013
Optimization Series sessions, Dubai, UAE
Active member of IMHI Alumni Association and Cornell Hotel Society, Worldwide Fund for Nature (WWF)
Volunteer for the 2004 Summer Olympic Games (Spanish Language Services Specialist) held in Athens
REFERENCES: Available upon request & on my www.linkedin.com profile
Mr. Bani Haddad, Managing Director, ALEPH HOSPITALITY (ex- VP WHG MEA Sep.2007-July
2015) mob: +971 50 505 1047 email: bani.haddad@alephhospitality.com
Mr. Olivier Hick, VP Operations, Gulf & Levant, ACCOR HOTELS (June 2008- Dec. 2015)
Mob: +971 50 654 3360 email: olivier.hick@accor.com
Mr. Bassem Salam, VP revenue management – Hotel Services, ACCOR ME (since Nov.2011)
Mob: +971 56 686 5619, email: bassem.salam@accor.com
Mr. Canio Saluzzi, Director Hotel Consulting, Southern Region, ORACLE Hospitality (ex-
Operations Director, Optims RMS 1998-2004) Mob: +336 62 98 61 56 email:
canio.saluzzi@oracle.com